They start out well, but service took a nosedive fast
UPDATE in response to developers comments: They eventually responded and told me I was wrong. I also already had an arm break on one of the minis. I take very good care of them and these appear to be very brittle and fragile. I reached out and the agent started to respond only to cut off communication when I asked for a clear resolution to the broken mini. Reaching out to support will not be beneficial as I have already done so and it has gotten me nowhere.
UPDATE (after second developer comment): I did reach out about the broken mini. They acted like they were going to replace it and then decided not to, but for $8 per mini they said I can buy the OBJ files. That seems awfully steep until the alternative is to pay $30 per mini for them to print another and have them break again. Bad communication, false promises, and platitudes that are for saving face only. If I could give 0 stars I would.
Response from developer
Hi Knowtruth832, we're sorry to hear about your experience. We have a dedicated after-sales process for damaged items, and we'd like the opportunity to handle your case through that process. Please contact us at support@jujubit.ai with your order details, and we'll work with you to find the most appropriate solution.
Disappointing Custom
Response from developer
Hi 007.Fabes, we hear you. JuJuBit is the first app turning ideas into real custom figures, and we're constantly expanding what the AI can handle. Would you send us what you were going for at support@jujubit.ai? We'd genuinely love to help you get a figure that matches your vision.
Works OK AI to over change too much for small prompts
Response from developer
Hi there, thank you for trying JuJuBit and for sharing this feedback. Our product team is taking your suggestion about a retry button and finer prompt controls seriously. Stay tuned for updates, and if you have more ideas or details to share, we'd love to hear from you at support@jujubit.ai.
Revised my review to 5 stars!
Response from developer
Hi sonicjoy, we're really sorry for the wait — you're definitely not alone, and you have not been scammed. Orders sometimes get stuck in the crafting queue, and we understand how frustrating that is. Please reach out at support@jujubit.ai with your order ID so we can look into this immediately and make it right. Thanks for hanging in there.
Sooo CUTE and love to share with my besties
Response from developer
Hi whyvirtualsiena, having you with us since the very first version means a lot — 10+ objects in under 25 days, your own OC brought to life, and stretching it across dnd, lol and anime is honestly the best kind of thing for us to see. You're right that the AI still has room to grow, and we're continuing to improve its quality. We'll keep upgrading juju. Thank you for being here this early.
