Too much money to pay
Response from developer
Thanks for the kind words! We totally get that $29-$59 feels like a lot when it's coming out of your allowance. Each piece is hand-refined by professional artists and full-color 3D printed, so there's real craftsmanship in every figure. We run promotions pretty often as an early-stage product, so keep an eye out for deals. Glad you're enjoying JuJuBit!
Disappointed
Response from developer
We get it. You ordered several models trusting the specs, and none of them hit the mark. That's not the experience we want for someone giving us a shot for the first time. Every figure goes from your idea to a real, full-color custom piece, and the details should reflect what you saw on screen. Send the models to support@jujubit.ai and we'll work with you to get results closer to what you envisioned.
Awesome app
Response from developer
Hi Kyman86, an 8/10 means a lot to us, especially hearing that the character designs are coming out the way you picture them. That's exactly what we're building toward. We're continuing to improve the experience, and we'd love to earn those last two points. Thanks for giving JuJuBit a shot!
Would not install after downloading
Response from developer
Hi BlgchSheepShepherd, that sounds really frustrating. You downloaded the app, it won't install on your iPad, and you can already picture how you'd use it for your artwork. We want to figure out what's going wrong here. Could you email us at support@jujubit.ai with your iPad model and iOS version? That'll help us track down why the install is failing. We're looking closely at device compatibility, and reports like yours help us catch exactly these kinds of problems. Thanks for taking the time to let us know.
amazing
Response from developer
Hi Godkage666, thanks for the kind words! Really glad you're enjoying the store. We put a lot of work into making the whole experience smooth and fun, and it means a lot to hear that from our users. Plenty more to come, so stay tuned!
Buyers Beware
Response from developer
We're sorry you've been waiting since June 18 with no sign of your order. Having your order questioned, then watching that conversation disappear after a week of silence, is not acceptable on our end. Please send your order details and screenshots to support@jujubit.ai. We'll flag this as urgent and make sure someone gets back to you directly. Thank you for documenting everything and giving us another chance to respond.
Great customizing app
Response from developer
Update: you can now remove models from your gallery. Go to My > Gallery, long-press any figure to delete it, so you control exactly what stays visible. On the other suggestions, we hear you and they're helping shape what comes next. Thanks for the thoughtful feedback and for supporting JuJuBit!
Pretty Good
Response from developer
Hi KiddoUGC, two out of three turning out perfectly on the first try is a great start! We love hearing that the results caught you off guard in a good way. We're continuing to improve generation quality, so your next batch might surprise you even more. Thanks for giving JuJuBit a shot!
They start out well, but service took a nosedive fast
UPDATE in response to developers comments: They eventually responded and told me I was wrong. I also already had an arm break on one of the minis. I take very good care of them and these appear to be very brittle and fragile. I reached out and the agent started to respond only to cut off communication when I asked for a clear resolution to the broken mini. Reaching out to support will not be beneficial as I have already done so and it has gotten me nowhere.
UPDATE (after second developer comment): I did reach out about the broken mini. They acted like they were going to replace it and then decided not to, but for $8 per mini they said I can buy the OBJ files. That seems awfully steep until the alternative is to pay $30 per mini for them to print another and have them break again. Bad communication, false promises, and platitudes that are for saving face only. If I could give 0 stars I would.
Response from developer
Hi Knowtruth832, we're sorry to hear about your experience. We have a dedicated after-sales process for damaged items, and we'd like the opportunity to handle your case through that process. Please contact us at support@jujubit.ai with your order details, and we'll work with you to find the most appropriate solution.
Minor improvement
First and foremost, I strongly recommend adding password protection for security reasons, including Face ID integration. Given the sensitive nature of the content managed within this app, biometric or passcode authentication is essential if someone had managed to get a hold of your bank and account details as a whole. This layer of security would provide much-needed peace of mind for all users.
Secondly, the design workflow would benefit greatly from an add or delete function on your designs if you’re not happy with the outcome as a whole. Currently, the inability to easily remove or modify individual elements after creation can be frustrating and limits creative flexibility. A straightforward edit or delete option would make the design process far more intuitive and forgiving.
Lastly, please add a function that allows you to add and customize your profile picture other than the ones the app gives you from the start. Personalization is key to user engagement, and allowing custom uploads would help users feel more connected to their profiles and the community.
If you could implement these improvements, then I myself, including many others, would be more than happy with this app as a whole. The foundation is already strong, and addressing these points would make Juju Bit a truly top-tier iOS application as a whole
Sincerely from Blobby125_
Response from developer
Update: Hi Blobby, one of your three suggestions is live. You can now delete designs in My > Gallery by long-pressing any model. Face ID and custom profile pictures are noted. Thanks for the detailed and constructive feedback.
No clear way to delete in app data
Response from developer
Update: we've added a delete option. Go to My > Gallery, long-press any model, and a delete icon will appear. You can now keep only the designs you like. If you need further help clearing data, email support@jujubit.ai.
Disappointing Custom
Response from developer
Hi 007.Fabes, we hear you. JuJuBit is the first app turning ideas into real custom figures, and we're constantly expanding what the AI can handle. Would you send us what you were going for at support@jujubit.ai? We'd genuinely love to help you get a figure that matches your vision.
Works OK AI to over change too much for small prompts
Response from developer
Hi there, thank you for the 4 stars and for the detailed feedback. You're right that small prompts for specific changes shouldn't completely overhaul the entire model. We'll seriously consider adding a retry button and a feedback loop for the AI. Thanks for helping us improve.
Revised my review to 5 stars!
Response from developer
Hi sonicjoy, so glad it arrived and lived up to the 3D preview! Turning a 2D illustration into something you can hold is exactly what we're going for. Thanks for your patience and for updating your review. Hope we get to bring another one of your creations to life.
Best toys ever
Response from developer
Hi HyperSuper7, thank you for picking up two figures and for sticking with us when one of them hit a snag right after ordering. We're really glad our support team could step in and get both pieces to you in perfect condition. Honest notes like this show us where the ordering flow still trips people up, and we're looking closely at smoothing that out. Enjoy your figures!
Keeps crashing
Response from developer
Hi <3 cats — the crashing is the part we most want to fix, and you're right that the app shouldn't feel worse than the website. We're looking closely at stability and what might be causing it to drop. If you can share what you were doing when it crashed, plus your device and iOS version, that would really help us narrow it down. You can reach us at support@jujubit.ai. Thanks for sticking with us on the web in the meantime.
Sooo CUTE and love to share with my besties
Response from developer
Hi whyvirtualsiena, having you with us since the very first version means a lot — 10+ objects in under 25 days, your own OC brought to life, and stretching it across dnd, lol and anime is honestly the best kind of thing for us to see. You're right that the AI still has room to grow, and we're continuing to improve its quality. We'll keep upgrading juju. Thank you for being here this early.
amazing！
Response from developer
Easy and powerful is exactly what we've been going for — so glad it actually felt that way. Thanks for the kind words! If you ever want to explore more with JuJuBit, we'd love to help.