Where is Support?
Once again, support is on leave. The cheaters are swarming, with multiple hacker attacks per day, and multiple support requests remaining unanswered. Now a system message has arrived declaring that a recent support request bounced because the support email box is full. I love this game, but really, support could improve significantly (see below)
Here is a suggestion that will greatly improve customer satisfaction with Jungle Heat, reduce incoming support requests, and help reduce the excess burden on your limited support staff....
Your approach to cheating fails because it does not understand the reasons cheaters keep coming back when you remove them from their clans. I have already documented these matters in previous support emails, with ample screenshots as evidence.
1) It is easy to rejoin the same clan, or create a new clan to continue cheating.
2) Removing a cheater from a clan does not remove a major thing that motivates their continued cheating... their RATING! See the leaderboard where every top rated player is a previously reported cheater. This is what drives their ongoing bad behavior.
3) The only weapon you have (other than fixing the broken game code hackers have continuously exploited for many years) is to reset the ratings of every cheater to zero (-0-) every time they are are reported. Likewise, you should remove all tournament cups, since they have stolen them from legitimate players. Once they realize they can no longer gain any lasting benefit from cheating, they will stop.
4) Hopefully, the leaderboard will spontaneously self-correct, but if it does not, you may need to address that manually to correct for players who previously cheated, got bored and are no longer playing. This will restore the “Best players” leaderboard from a Hall of Shame to a proper Hall of Fame.
Thank you for making continued honest play possible and more enjoyable for everyone!
June 30 Additional notes: The suggested support email box remains full, with numerous bounced cheater reports, and all cheaters still retain their ratings and stolen tournament cups, implying that my legitimate suggested cheater remedy has been ignored.
September 16 notes: All support email requests bounce from the support inbox, which still remains full. There have been no replies to any support requests. Beginning two months ago, I started numbering support requests for each cheater attack against my four bases and clan. The last support request was entitled, “Cheater 174”. In most cases, as soon as protection has expired, and the game has timed out, or has been closed, a cheater will attack within two to five minutes. As if to add insult to these continued injuries, the tournament award system failed again to award 300 diamonds to each of our five clan members for our first place win, and tournament battle rating awards have been lowered, making it even harder to make up losses to the cheaters.
October 22 Final Notes: Email support has continued to bounce as recently as October 8th. Total reported cheaters for the past three months has reached 300, making the game nearly unplayable. If support is taking emails again over the past two weeks, there is still no reduction in total cheater attacks, as any unprotected base is immediately attacked, usually within 2 to 5 minutes. The same cheaters and same clans attack the same bases over and over again. This is not possible in normal game play. Clearly, the current owners either do not care, or are too incompetent to make any positive difference. Essentially, this game is dead. It is time to drive nails in the coffin and bury its rotting corpse. If you are spending any money on this game, you are foolishly wasting it!
Here is a suggestion that will greatly improve customer satisfaction with Jungle Heat, reduce incoming support requests, and help reduce the excess burden on your limited support staff....
Your approach to cheating fails because it does not understand the reasons cheaters keep coming back when you remove them from their clans. I have already documented these matters in previous support emails, with ample screenshots as evidence.
1) It is easy to rejoin the same clan, or create a new clan to continue cheating.
2) Removing a cheater from a clan does not remove a major thing that motivates their continued cheating... their RATING! See the leaderboard where every top rated player is a previously reported cheater. This is what drives their ongoing bad behavior.
3) The only weapon you have (other than fixing the broken game code hackers have continuously exploited for many years) is to reset the ratings of every cheater to zero (-0-) every time they are are reported. Likewise, you should remove all tournament cups, since they have stolen them from legitimate players. Once they realize they can no longer gain any lasting benefit from cheating, they will stop.
4) Hopefully, the leaderboard will spontaneously self-correct, but if it does not, you may need to address that manually to correct for players who previously cheated, got bored and are no longer playing. This will restore the “Best players” leaderboard from a Hall of Shame to a proper Hall of Fame.
Thank you for making continued honest play possible and more enjoyable for everyone!
June 30 Additional notes: The suggested support email box remains full, with numerous bounced cheater reports, and all cheaters still retain their ratings and stolen tournament cups, implying that my legitimate suggested cheater remedy has been ignored.
September 16 notes: All support email requests bounce from the support inbox, which still remains full. There have been no replies to any support requests. Beginning two months ago, I started numbering support requests for each cheater attack against my four bases and clan. The last support request was entitled, “Cheater 174”. In most cases, as soon as protection has expired, and the game has timed out, or has been closed, a cheater will attack within two to five minutes. As if to add insult to these continued injuries, the tournament award system failed again to award 300 diamonds to each of our five clan members for our first place win, and tournament battle rating awards have been lowered, making it even harder to make up losses to the cheaters.
October 22 Final Notes: Email support has continued to bounce as recently as October 8th. Total reported cheaters for the past three months has reached 300, making the game nearly unplayable. If support is taking emails again over the past two weeks, there is still no reduction in total cheater attacks, as any unprotected base is immediately attacked, usually within 2 to 5 minutes. The same cheaters and same clans attack the same bases over and over again. This is not possible in normal game play. Clearly, the current owners either do not care, or are too incompetent to make any positive difference. Essentially, this game is dead. It is time to drive nails in the coffin and bury its rotting corpse. If you are spending any money on this game, you are foolishly wasting it!
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SSevenseeker
Cheater blocks needed
It appears the developers of this game do not care for multiple negative reviews and feedbacks regarding cheaters in the game. A player attacks you with a single player, destroys your entire base, and takes 30% of your overall resources. This happens day after day and when you attack another base and use multiple troops, you only gain a small portion of your lost resources back
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CCaptQlude
горе
жаль что игра вымерла еще в далеком 2016-2017 годах, очень атмосферная игра.
Eexebao
Fun coc ripoff
Actually a fun version of coc
DDill03420
Current Developer’s Mailbox is Full
Once again, support is on leave. The cheaters are swarming, with multiple hacker attacks per day, and multiple support requests remaining unanswered. Now a system message has arrived declaring that a recent support request bounced because the support email box is full. I love this game, but really, support could improve significantly (see below)
Here is a suggestion that will greatly improve customer satisfaction with Jungle Heat, reduce incoming support requests, and help reduce the excess burden on your limited support staff....
Your approach to cheating fails because it does not understand the reasons cheaters keep coming back when you remove them from their clans. I have already documented these matters in previous support emails, with ample screenshots as evidence.
1) It is easy to rejoin the same clan, or create a new clan to continue cheating.
2) Removing a cheater from a clan does not remove a major thing that motivates their continued cheating... their RATING! See the leaderboard where every top rated player is a previously reported cheater. This is what drives their ongoing bad behavior.
3) The only weapon you have (other than fixing the broken game code hackers have continuously exploited for many years) is to reset the ratings of every cheater to zero (-0-) every time they are are reported. Likewise, you should remove all tournament cups, since they have stolen them from legitimate players. Once they realize they can no longer gain any lasting benefit from cheating, they will stop.
4) Hopefully, the leaderboard will spontaneously self-correct, but if it does not, you may need to address that manually to correct for players who previously cheated, got bored and are no longer playing. This will restore the “Best players” leaderboard from a Hall of Shame to a proper Hall of Fame.
Thank you for making continued honest play possible and more enjoyable for everyone!
June 30 Additional notes: The suggested support email box remains full, with numerous bounced cheater reports, and all cheaters still retain their ratings and stolen tournament cups, implying that my legitimate suggested cheater remedy has been ignored.
September 16 Final notes: All support email requests bounce from the support inbox, which still remains full. There have been no replies to any support requests. Beginning two months ago, I started numbering support requests for each cheater attack against my four bases and clan. The last support request was entitled, “Cheater 174”. In most cases, as soon as protection has expired, and the game has timed out, or has been closed, a cheater will attack within two to five minutes. As if to add insult to these continued injuries, the tournament award system failed again to award 300 diamonds to each of our five clan members for our first place win, and tournament battle rating awards have been lowered, making it even harder to make up losses to the cheaters. This game is dead. It is time to drive nails in the coffin and bury its rotting corpse. If you are spending any money on this game, you are foolishly wasting it!
Here is a suggestion that will greatly improve customer satisfaction with Jungle Heat, reduce incoming support requests, and help reduce the excess burden on your limited support staff....
Your approach to cheating fails because it does not understand the reasons cheaters keep coming back when you remove them from their clans. I have already documented these matters in previous support emails, with ample screenshots as evidence.
1) It is easy to rejoin the same clan, or create a new clan to continue cheating.
2) Removing a cheater from a clan does not remove a major thing that motivates their continued cheating... their RATING! See the leaderboard where every top rated player is a previously reported cheater. This is what drives their ongoing bad behavior.
3) The only weapon you have (other than fixing the broken game code hackers have continuously exploited for many years) is to reset the ratings of every cheater to zero (-0-) every time they are are reported. Likewise, you should remove all tournament cups, since they have stolen them from legitimate players. Once they realize they can no longer gain any lasting benefit from cheating, they will stop.
4) Hopefully, the leaderboard will spontaneously self-correct, but if it does not, you may need to address that manually to correct for players who previously cheated, got bored and are no longer playing. This will restore the “Best players” leaderboard from a Hall of Shame to a proper Hall of Fame.
Thank you for making continued honest play possible and more enjoyable for everyone!
June 30 Additional notes: The suggested support email box remains full, with numerous bounced cheater reports, and all cheaters still retain their ratings and stolen tournament cups, implying that my legitimate suggested cheater remedy has been ignored.
September 16 Final notes: All support email requests bounce from the support inbox, which still remains full. There have been no replies to any support requests. Beginning two months ago, I started numbering support requests for each cheater attack against my four bases and clan. The last support request was entitled, “Cheater 174”. In most cases, as soon as protection has expired, and the game has timed out, or has been closed, a cheater will attack within two to five minutes. As if to add insult to these continued injuries, the tournament award system failed again to award 300 diamonds to each of our five clan members for our first place win, and tournament battle rating awards have been lowered, making it even harder to make up losses to the cheaters. This game is dead. It is time to drive nails in the coffin and bury its rotting corpse. If you are spending any money on this game, you are foolishly wasting it!
Show more
SSevenseeker
