JustAnswer User Reviews

Customer Experience

Positive experience12.9% of reviews
Neutral0.0% of reviews
Negative experience87.1% of reviews

~ Based on 31 written reviews from the US App Store.

Is JustAnswer Safe?

JustAnswer: Experts has mixed safety signals based on user ratings. AppsHunter Safety Score for JustAnswer is 58/100.

This assessment is based on 33 user ratings, with an App Store average of 2.5/5.

Safety Analysis

33.3% of ratings point to a safe experience
9.1% of ratings suggest some concerns
57.6% of ratings point to a risky experience

~ Based on 33 App Store ratings for JustAnswer.

Is JustAnswer Legit?

JustAnswer: Experts appears legitimate, with a few gaps. AppsHunter Legitimacy Score for JustAnswer is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App doesn’t even work

I am not sure why this takes so long to fix, app has been defunct for months now.

Cloudflare SSO just gets stuck and never works.

Honestly the website does this too… but at least in a browser you can refresh to get out of the loop and then get to the site.

Something in your SSO/MFA config needs major work.
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Does not work on iOS 26.2

The app no longer works on iOS version 26.2

Tough to use

As a JustAnswer expert, this app doesn’t add much to the platform. Logging in has been tenuous for a few months, the app is now totally non-functional at least for me.

If you’re a JA expert it’s better to just use the website, I don’t think the app has been updated in nearly a year.

Update dringend notwendig

App läuft instabil, viele Fehlfunktion, bleibt oft hängen.

⭐ Feedback Rating for JustAnswer App (Expert Perspective) - need continuous improvement

Overall Impression:
The app is a reliable go-to resource on my phone as an expert. It’s handy, accessible, and genuinely helpful for managing questions on the move.

Strengths:

• Easy to use and convenient for quick access
• Provides a solid platform for engaging with users
• Great support tool for experts who need mobility


Areas for Improvement:

• New questions don’t always fetch immediately, which can delay responses
• Push notifications could be more consistent and timely
• AI integration is currently missing, which could enhance efficiency and user experience


Final Note:
Despite these gaps, the app remains a great help and a valuable tool for experts who want to stay connected and responsive on their phones.
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Need to update

Many times nothing work. Just reloading screen, Down app when I receive new message.

Not reliable

Majority of the time it is down . All I see is the spinning circle .

Mary

They didn’t solve my problem. They charged me 48 bucks for 10 minutes of work that didn’t resolve anything. I downloaded the app and now I can’t open it to cancel my subscription. It just spins and spins. What a scam.

SCAM

Don’t contact these people. You will be charge considerably more than they said. And you will be charged monthly. Advice given was to boil garlic and drink.

App ist nicht stabil

Jeden Tag muss die App neu geladen werden, weil sie ständig hängt.

Predatory

This “service” [read scam] preys on people who desperately need an answer during times when a normal doctor or veterinarian isn’t available. I can’t believe I payed $40 to be ignored! I barely make enough money to pay the bills. It’s been over 2 hours, at this point the vets where I am will be open in about 5 hours. Which means I payed $40 for NOTHING. I received no service. I do not make enough money to be wasting it on thin air. I could have lit $40 on fire and gotten more out of it! DO NOT GIVE THESE PEOPLE YOUR HARD EARNED MONEY! Just wait for the vet or doctor to open the next morning. At least then you’ll get something for your money.
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Scam

I used this app expecting a helpful experience, but was extremely disappointed to find a $66 charge that was not clearly communicated upfront. I didn’t receive any mention or request for permission for this charge, which feels deceptive. This lack of transparency is concerning and has left me feeling like this app prioritizes profits over user trust. I would advise others to be cautious before using it.this app is really bad don’t use this and when you ask for help they don’t respond properly really bad
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Not very useful

Matching features rarely work, and there’s no pop up notification when it does match. You have to stare at it to see when a match is made.

Bitte Update!

Ein update ist längst fällig. Wenn ein Kunde antwortet, stürzt die App während ich am Tippen bin und es geht alles verloren.

Scam

Charges are whack

Needs updated

For such an advanced websites this app has essentially no features. Needs a ton of updates including accessibility to your reports. It used to work and now doesn’t. Also can’t use Siri talk to text to respond to messages, it’ll delete everything automatically. So many more issues. I’d love to work on things more often on the go but this app makes it impossible. This app is sad.
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Scammers. Waste of time and money

I have a big problem with Just Answer. I used your services on the 11 of December 2023 I spoke to a VET with the concerns I had about my dog. Made the payment the same day of R378 and VET was very helpful. On the 11 January 2024 I got a debit order coming from Just Answer.com which doesn’t make sense cause the payment I made was to speak to a consultant/VET. When I complained the first time they said I must pay a R15 fee to speak to a lawyer and wanted my card details again. I am so upset with this business. They have my card details and trying to take my money. Would never use this service again if this is what they do. Untrustworthy.
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Scam THEY WILL CHARGE YOU WITHOUT ASKING YOU

They will tell you that they will charge you $2 when getting credit card information but charging you $66 per month in reality without even telling you.

Tried it twice, never got qualified or substantial help

Tried it twice because the advertising is promising and get some quick advice or a prescription sounds promising. Never worked out. Just paid almost 50$ for nothing.

Broken

The app is officially broken.