Technical issues
The Star’s app is unreliable and often gives error messages with no other explanation or an inappropriate like your connection failed.
No news
Old news every day. Day late and dollar short. Don’t know why you stay in business
Not able to view next page
In order to get to the next page, must go to “contents” to select the next page for viewing. Some links to in-depth articles don’t work. Continued low quality web page reading options.
If ads and crashed sites are your thing …
If you enjoy overwhelming ad interference and page takeovers, use this site. If you like to experience repeated page crashes, you’ve found the place. If you really enjoy click bait from sources like The Street, look no further. I want to be supportive of my local news publication, it the owners of the Star are making it very difficult.
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Failure to load some pages
Only issue with the digital copy is that on numerous occasions several pages containing articles I was interested in do not load up. I see them on my content but they won’t load up to where I can read them. Disappointed in that aspect.
Horrible
The update won’t work on my 78 yo friends iPad. Suddenly memory. So while the iPad works great she can no longer get the e edition. So kind Star
App does not work
Must have iOS 17.0 or higher. And conveniently does NOT notify you … just disables my previous version of app and cannot install new version. Adios KC Star
Tried to install previous version …. Vicious loop … says I have to upgrade.
Tried to install previous version …. Vicious loop … says I have to upgrade.
Pictures Accompanying Articles Repeated
The same picture is used for every article. Fewer and Fewer reasons for continuing my subscription
Cannot use on ipod - subscription is now useless
Latest update made subscription useless
Very Disappointed
So now, because I have an older iPad that I can’t update I can no longer read the edition. Planned obsolescence sucks!
Dark Mode Needed
Among all my news apps, this is the only one lacking a dark mode. The brightness of the interface makes it noticeably harder to read than the others.
Terrible app
You have to login every day
Repetitive Pictures
I am so tired of looking at the same pictures in every issue.
August update is disappointing
The print edition loads as one big image. I know it's cheaper but I interacted with the print edition because (wait for it) it resembled the actual newspaper. Not anymore.
Worst news app ever
How many years will KC Star and its parent company make it impossible to find columns by its sports columnists in their app? Those writers are the main reason anyone still subscribes to the Star or any local paper, and KC Star makes it impossible to find their work.
New App - Crappy as usual
$55 / year for poor function! The new app is clunky. It takes several taps on any button or link to get them to work. There are whole sections for videos, but none of them play!
Impossible to cancel.
It’s one of those places where they turn the payment method into a stressful charade. I got an email notification of my payment, but there is no evidence of it within Apple Pay or the App Store or even on The Kansas City Star website. On their website, I’m unable to change my password or billing info, and when I go to cancel my subscription, I am immediately prompted to provide information for it to find my account which I am already logged into. it’s like an exercise in madness. Shame on them.
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Response from developer
We are sorry for the delay and experience you are currently having accessing your account. Please reach out to us at customerservice@mcclatchy.com with your contact information as we would like the opportunity to help correct. Thanks, Customer Care
Forever downloading
If you have a half hour with nothing else to do, you can download the paper. Worthless for normal folks.
New Format with Permanent Google Ad
I can not read portions of the Star due to Google ads permanently placed at bottom of page. It is not responsive to iPad gestures to enlarge and reduce view.
Can’t read articles even though I have a subscription
When I tap an article to read, I get a message saying thank you for reading, with an opinion to subscribe. I have a subscription. Signing out and back in doesn’t help. Deleting and redownloading the app doesn’t help. I cannot read the articles. That is a real problem with a newspaper app.
