App - waste of space
App doesn’t work, always a problem to log in, or doesn’t load properly. Waste of space…. If I could give zero, I would….
Best dressed
Love this fashion
Mrs S
App keeps crashing. Very frustrating
Perfect
Lovely designs
Rubbish app
App is a waste of time only used it as you get extra discount there is always something that doesn’t work I either can’t login into my account & have to reset my password even though it’s saved in my iPad or today it wouldn’t let me login to my PayPal account to pay so had to use a different payment but if I come
of the km site I can login into my PayPal account no problem I also have had the same problem when shopping on the Debenhams site which is owned by the same company if I didn’t like to dress so much I wouldn’t bother buying for km as this is so frustrating. I pay for unlimited delivery for a year & sometimes that doesn’t work so I have to email km for them to sort it out but they can take days to get back to you
of the km site I can login into my PayPal account no problem I also have had the same problem when shopping on the Debenhams site which is owned by the same company if I didn’t like to dress so much I wouldn’t bother buying for km as this is so frustrating. I pay for unlimited delivery for a year & sometimes that doesn’t work so I have to email km for them to sort it out but they can take days to get back to you
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Pretty hopeless
The discount code doesn’t work even though the website told me to use it. There is no customer service phone number so I had to text. It took me nearly an hour to get a reply, which told me you have to click on the discount banner in order to benefit from the discount code, which in any case is only available on certain items (not specified until you do).
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High quality clothing
I love Karen Millen clothes, durable high end material and classy designs
Great style
Great style at a great price.
25% promotional code wouldn’t work
Dress looks nice but only once out of three times has the 25% discount worked
Difficult to order on app
Very difficult to order on the app. Cannot order without the order being rejected. I don’t think you all want to succeed in business. I am a regular customer of yours but now I shop elsewhere
App doesn’t take the code
This has been a problem for a while but customer service has provided insufficient resolution. I’ve been a loyal customer for several years but with no live agents, you’re out of luck.
Kmapp25 discount did not work
I am using the app. The product description says the KMAPP25 should work but it did not. I had to delete an item to lower the price. Very disappointed. I order items every other month.
Refund/gift card
I received two vouchers as refund although I didn’t request them. Only given 3 months to use them and they didn’t work took quite a few attempts to get correct codes etc and assured id 72 days to use but one still won’t work and the app is dreadful to use.
Issues with credit card payments
App does not allow credit card payments. Tried with multiple cards, reinstalling the app, etc. Customer service via text is pretty useless. It just repeats the same things rather than responding to the details.
Karen millen charges
I love Karen millen, but am wondering why they still charge for delivery, no matter the amount you purchase. That’s to me look fraudulent.
Fantastic!
Beautiful quality 🤩
Love Karen Mullen Clothing ❤️
Love Karen Mullen Clothing ❤️
Love the clothes
My 3rd US order on the same items. I keep getting sent a UK 12 instead of a US 12. Pray they get it right this time.
No option to exchange
When you purchase they don’t let you exchange sizes at the same price. Even when it’s just a like for like size change. You have to re order, lose any discount you may have had and pay another delivery!!
Wouldn’t order again. If you do order buy multiple sizes as they all run LARGE!!!
Wouldn’t order again. If you do order buy multiple sizes as they all run LARGE!!!
Promo Codes Doesn’t Work/ Ultra Slow Shipping
They advertise promo codes (in app) but none works. Also have to wait forever to get a shipment even after paying $12 shipping fee. App doesn’t have a Size Chart, so you have to basically assume!!! Horrible company.
Shops somewhere else. Anywhere else.
I have been shopping with Karen Miles for several years but have see the customer service absolutely plummet. The only option is text and it typically takes 24 hours to get a response and if you don’t get a satisfactory response you just have to start over, there is no consistent communication with one person. I bough their premium membership which should have given me free shipping for one year, halfway through the year they decided not to honor it anymore and basically said, “sorry, not sorry”. No refund for the membership I bought and flat out refusal to help in anyway. Additionally, returns are a massive hassle and you will have to fight to get your money refunded. If you are expecting them to care about you as a customer or your experience you will be sadly mistaken. Jo neatly the worst retailer I have ever worked with.
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