Good app, terrible customer service
Didn’t send the right clothes, sent random stuff instead. No customer service, only a Bot. Eventually got through to customer service who were useless and made the whole thing 10x worse. Asked about complaint process - turns out that, not only do they not have a phone number you can call, but they also mark their own homework so no complaints process whatsoever. Terrible.
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B
B
Blazer
Very good options
Worst Customer Experience
The lack of communication, inconsistent information and refusal to resolve my issue in a timely manner is exactly why I will never shop with ASOS again.
Do not trust this company or spend your money with them because you are likely to not get it back when they can’t fulfil your order
Do not trust this company or spend your money with them because you are likely to not get it back when they can’t fulfil your order
Returns Policy is a Joke
Used to be a huge fan of ASOS and have shopped there for over 10 years, but the new returns policy to charge 3.95 any time I place a new order now and minimum £9 delivery, then if I want to return the item deduct even more money? It is simply crazy when they’re an online retailer so there is no possible way for me to try on the items, so naturally a higher return rate could happen if something doesn’t work. It has just gone to the dogs a bit and I’m now deleting the app since I’d have to pay nearly £13 on top of anything i order from now on. It just feels like one big scam and overall a bad experience
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