Clothes
Whenever I want a nice outfit & especially for next day asos is the shop I always look at, it’s reliable and good quality always
Easy to use
Great app for quickly looking up an outfit holiday or a night out. Easy to use and quick delivery.
Goods don’t arrive
Terrible website goods don’t arrive and you cancel only contact bots…. They take your money, make it impossible to cancel orders or discuss issues with a human!!
Very disappointed
Don’t like to accept the student code
Terrible company- what happened to them?
Use to be good however,
So I ordered 4 items and 3 turned up. my other order was delivered to someone called dawn in Hartford … when I live in winnington. I only found out my ordered was delivered on the 30th after my other 3 items came yesterday the 3rd of August and the shoes were missing. I then chased it up to find out they were delivered to the wrong address. When speaking to the previous advisor … they told me that I needed to reschedule delivery as I missed the first. I had no email stating this, no calling card … then the advisor (after going around in circles) did the delivery checks with me asking me mondane questions, as if I’m stupid, saying am I sure I didn’t miss the parcel? Has it been delivered to my neighbours and I’ve “not realised” and then stated the parcel will be resent by ups and they will get in touch with me today… which they have not. Then the advisor said will I send the parcel back if it does turn up and a replacement gets sent … as if I’m keeping the original package and want another … why would go through all of this if that was the case ? It’s belittling me and thinking ill of me and I won’t stand for it. Imagine being gaslighted by a customer service advisor? 😂
Anyways I was given the option for a refund or replacement and I asked for a replacement… I was then told I can’t order a replacement (even though they are in stock ready for the next victim to buy the shoes for them to be delivered to the wrong address). Then was issued a refund which was a voucher. I asked for compensation for the terrible service, the indirect accusations of misplacing the package and possibly missing the package… to which they tried giving me 15% which I said didn’t feel enough … they gave me 20% off and low and behold … I try to use the the discount and apparently you can’t use it on voucher bought items. Not only that… but it has an expiry until the 3rd of September 2026 (so in one month) what a huge kick in the teeth and a stinking joke that is. Why would I ever want to purchase anything off your website again? The lack of communication, the lack of help from customer advisors… it’s a disgrace ! I’m even reluctant to even use the original, refunded £100 voucher just so they don’t get another penny fed into their scheming organisation. You all should be ashamed of your selves, to have no number to call either when processing a complaint is borderline criminal. Then to be robbed of any compensation is a joke. I honestly wish I could give you a minus rating.
Using my returned voucher now then never ordering anything from you again. :)
So I ordered 4 items and 3 turned up. my other order was delivered to someone called dawn in Hartford … when I live in winnington. I only found out my ordered was delivered on the 30th after my other 3 items came yesterday the 3rd of August and the shoes were missing. I then chased it up to find out they were delivered to the wrong address. When speaking to the previous advisor … they told me that I needed to reschedule delivery as I missed the first. I had no email stating this, no calling card … then the advisor (after going around in circles) did the delivery checks with me asking me mondane questions, as if I’m stupid, saying am I sure I didn’t miss the parcel? Has it been delivered to my neighbours and I’ve “not realised” and then stated the parcel will be resent by ups and they will get in touch with me today… which they have not. Then the advisor said will I send the parcel back if it does turn up and a replacement gets sent … as if I’m keeping the original package and want another … why would go through all of this if that was the case ? It’s belittling me and thinking ill of me and I won’t stand for it. Imagine being gaslighted by a customer service advisor? 😂
Anyways I was given the option for a refund or replacement and I asked for a replacement… I was then told I can’t order a replacement (even though they are in stock ready for the next victim to buy the shoes for them to be delivered to the wrong address). Then was issued a refund which was a voucher. I asked for compensation for the terrible service, the indirect accusations of misplacing the package and possibly missing the package… to which they tried giving me 15% which I said didn’t feel enough … they gave me 20% off and low and behold … I try to use the the discount and apparently you can’t use it on voucher bought items. Not only that… but it has an expiry until the 3rd of September 2026 (so in one month) what a huge kick in the teeth and a stinking joke that is. Why would I ever want to purchase anything off your website again? The lack of communication, the lack of help from customer advisors… it’s a disgrace ! I’m even reluctant to even use the original, refunded £100 voucher just so they don’t get another penny fed into their scheming organisation. You all should be ashamed of your selves, to have no number to call either when processing a complaint is borderline criminal. Then to be robbed of any compensation is a joke. I honestly wish I could give you a minus rating.
Using my returned voucher now then never ordering anything from you again. :)
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