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ZARA

ZARA

by Industria de Diseno Textil, S.A.

413K ratings
1383 reviews
#63 in free Shopping
🌟 Lifestyle
🛍️ Shopping
Free

Details

Released
August 1, 2012
Updated
October 30, 2026

Features

Developer

Industria de Diseno Textil, S.A.
✨Promote your app ✨
ZARA screenshot #1 for iPhone
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ZARA screenshot #3 for iPhone
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📉no. 63
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About

Shop the latest fashion for women, men, and kids. Discover new collections, track orders, locate stores, and personalize your shopping experience with a favorites list and notifications.

✓Browse Woman, Man, and Kids collections
✓Shop new arrivals and fashion campaigns
✓Save items to a favorites list
✓Track orders and manage returns
✓Locate nearby stores
✓Receive notifications for new releases
Show original description

What users say about ZARA

Reviews of ZARA are mixed: the Shopping app is rated 4.8/5 from 413K App Store ratings. What users like most: lightning-fast delivery, easy returns and refunds. Top complaints: unhelpful chatbot customer service, slow or delayed shipping. Summarized from real user reviews.

Positive things

  • 🚀Lightning-fast delivery
  • 👍Easy returns and refunds
  • 💎Excellent quality and style
  • 🛍️Convenient online shopping

Negative things

  • 🤖Unhelpful chatbot customer service
  • 🕰️Slow or delayed shipping
  • 🛒Items disappearing from cart
  • 🤔Confusing app navigation
See all reviews
+1

What's New in ZARA

18.29.1

October 30, 2026

Learn about the enhancements we have implemented in our app to improve your shopping experience.

Charts

Top Free

📉 63-2

Shopping

This app dropped -2 positions in Shopping chart.

Last updated on November 5, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Deliver

Worst delivery service. I’m still waiting for an order to be delivered which is supposed to be delivered 10 days ago. And, still there is no response on it from the team and I didn’t even get a confirmation email. But they sure charged half a grand for it.🫠
PAPictou a

App updates

No need to update every week and it is taking way too much space every time you update it
Bboi116

No responsibility for quality

Extremely disappointing customer service from Zara in the US. Stores refuse to even review product quality complaints, while online agents respond with generic scripted messages and abruptly close chats when they no longer want to engage. No real investigation, no meaningful assistance, and no accountability for the products they sell. It feels like Zara takes absolutely no responsibility for product quality in the US.
Show more
UUlała

Having Issues

Not able to favourite any items anymore. Receiving an error message.
CCaptainfuturerocks

Wish it was the website

I find the app challenging and annoying to navigate. I wish it was more like a traditional website. I find it hard to shop on it so I avoid it sadly.
Iiloveitineeditallday
See 1378 more reviews

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User experience

🐞

Reported Bugs

3 issues

Address information being lost or changed

Bug

Inconsistent order tracking and status updates

Bug

Incorrect item deliveries and difficulty resolving

Bug
✨

Requested Features

4 requests

Filter by size option

Feature

Ability to save items to a wishlist

Feature

Display model sizes for clothing

Feature

Notify when out-of-stock items are back

Feature

FAQ

What can I shop for on ZARA?

On ZARA, you can shop for a wide range of clothing and accessories for women, men, and kids. This includes shirts, pants, dresses, shoes, bags, beauty products, and fragrances. The app also features special releases and customizable sections for kids.

How does ZARA's order tracking work?

ZARA offers easy and intuitive order tracking, allowing you to follow your purchase every step of the way. You can also manage returns through the app for both online and in-store purchases.

Can I use ZARA in a physical store?

Yes, ZARA has a 'store mode' that enhances your in-store shopping experience. You can also use your ZARA QR code to link purchases, identify yourself at the register for eReceipts, and facilitate returns and order pickups.

Does ZARA offer personalized recommendations?

While not explicitly detailed as personalized recommendations, ZARA allows you to use a favorites list to save items you like. You can also activate notifications to receive information about new arrivals and special collections.

What devices does ZARA support?

ZARA is available on iPhone, iPad, and iPod. The app is designed to provide a seamless shopping experience across these Apple devices.

How often is ZARA updated?

ZARA was last updated on October 30, 2026, with version 18.29.1. The app is actively maintained, suggesting regular updates to introduce new features and improve performance.

What do users like and dislike about ZARA?

User reviews highlight lightning-fast delivery, easy returns, and excellent quality and style as pros. However, some users find the chatbot customer service unhelpful, experience slow shipping, or encounter issues with items disappearing from their cart and confusing app navigation.

Is ZARA free to download and use?

Yes, ZARA is free to download and use. The app does not have any upfront costs or require a subscription to access its shopping features and collections.