Good collection but poor customer support
I really like whatever I’ve bought from BERSHKA, but I’ve noticed time and time again that the customer support is extremely poor. It takes them AGES to respond on chat. Calling is the way to go, however, I was redirected to the store customer support and no one picks the call.
As much as I like the collection here, the customer support is actually deterring me from placing any online order.
Please improve your customer service to make the overall experience seamless.
I haven’t experienced such poor customer support from any other brand apps.
As much as I like the collection here, the customer support is actually deterring me from placing any online order.
Please improve your customer service to make the overall experience seamless.
I haven’t experienced such poor customer support from any other brand apps.
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Response from developer
Hello Nat_R13! Thank you for giving us your opinion. We will take it into account to improve the user experience!
Adoro
Aplicativo ótimo, muitas peças legais, mas na hora de comprar dá erro 1012 no bairro, que saco, não consigo comprar!!! Me ajudem
Response from developer
Olá Cadu! Obrigado pelos comentários. Recomendamos verificar se tem a versão mais recente da nossa aplicação. Se o problema persistir, entre em contacto com o nosso Atendimento ao Cliente através dos meios disponíveis na nossa aplicação e web: https://www.bershka.com na secção de contacto. Ficaremos felizes em ajudar.
App
Really easy to use and great members benefits
Late delivery
Delivery date are too long
Response from developer
Hello mahekk966! Thank you for your comments. We recommend making sure you have the latest version of our app. If the problem persists, please contact our Customer Service through the means available on our app and website in the contact section. We will be happy to help you.
Clothes
Very nice clothes good price
