Deliver
Worst delivery service. I’m still waiting for an order to be delivered which is supposed to be delivered 10 days ago. And, still there is no response on it from the team and I didn’t even get a confirmation email. But they sure charged half a grand for it.🫠
App updates
No need to update every week and it is taking way too much space every time you update it
No responsibility for quality
Extremely disappointing customer service from Zara in the US. Stores refuse to even review product quality complaints, while online agents respond with generic scripted messages and abruptly close chats when they no longer want to engage. No real investigation, no meaningful assistance, and no accountability for the products they sell. It feels like Zara takes absolutely no responsibility for product quality in the US.
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Having Issues
Not able to favourite any items anymore. Receiving an error message.
Wish it was the website
I find the app challenging and annoying to navigate. I wish it was more like a traditional website. I find it hard to shop on it so I avoid it sadly.
Not economical
Great style but for the Quality very very high PRICES.
I love ZARA 🩵
The best of everything you may desire in clothing!
I'm addicted!
I'm addicted!
UI is atrocious.
Are these app reviews paid? How does it have 5 stars? This is one of the worst and most annoying UIs I’ve ever used. Same with the website. I like shopping at Zara, but seriously, hire some UI/UX designers. Why is every button so tiny? Why are there fading animations when I’m scrolling products? Why is there a white page with black borders? What are these font choices? Why is the catalogue divided by randomly large images? Seriously, you guys are trying to do to much.. just make a normal shopping app that makes it easy to find what I want. Trying too hard.
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Clothes great shipping and handling terrible
The packaging is flimsy every order is not intact
1/5
Very artistic but not usable at all.
App keeps crashing
After some updates apps keeps crashing all the time while browsing or it’s scrolling up instead of down and than just freeze
One
I love it
Not user friendly
Not easy to navigate. I gave up on browsing and ended up not placing an order.
Sorting TOPS
Zara, we keep waiting for that magic update that will give us back the sorting feature for TOPS. What happened there? It’s been almost a year that we’ve lost that feature. Please bring it back ASAP.
Buena marca
She asked me, "Why are Zara stores so beautiful in Mexico, but here the staff is so poorly dressed? The guy at the entrance never says hello, even when you're friendly. But above all, there's no one to help you when you need something."
Canceling Orders
Every time I place an order - it says it’s gone through and then about 13 hours later i get an email saying my order has been cancelled saying, “we cannot complete your purchase due to an error in transmitting the payment information”. After my fourth try and 3 different payment methods, I’m moving on. Sucks, the baby boys clothes look super cute!
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Keep asking me to log in
Have to log in again every time you click in the app TOO ANNOYING 😶
Not enough filter options
Not enough filter options and sometimes takes a long time what I am looking for, so I quit browsing
Fix your navigation, it’s barely usable aop
Scrolling right shouldn’t be a different product. Add return back button, I don’t want to tap x 20 times to get to where I was. When on product page, do not hide the home button.
Allow product reviews like any other site/app. I can keep going but it’s your job so ask AI or look at any other shopping app
Allow product reviews like any other site/app. I can keep going but it’s your job so ask AI or look at any other shopping app
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Worst Retail shopping app ever
There are better and easier user friendly apps for other leading retailers. I find both app and website so tedious to navigate. Family and friends have also complained and we all end up going to the store instead!
