ZARA Reviews: Is It Legit?

ZARA
ZARA
Industria de Diseno Textil, S.A.

Customer Experience

Positive experience41.1% of reviews
Neutral9.0% of reviews
Negative experience49.9% of reviews

~ Based on 1,355 written reviews from the US App Store.

What users say about ZARA

Is ZARA Safe?

ZARA appears safe based on user ratings. AppsHunter Safety Score for ZARA is 96/100.

This assessment is based on 413,302 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.8% of ratings point to a safe experience
1.4% of ratings suggest some concerns
2.8% of ratings point to a risky experience

~ Based on 413,302 App Store ratings for ZARA.

Is ZARA Legit?

ZARA appears to be a legitimate app. AppsHunter Legitimacy Score for ZARA is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Zara is in a league of its own! 💗

Zara continues to prove why it’s an absolute fashion icon, and the app gets better every single year. It feels less like a shopping app and more like a high-fashion editorial experience—I especially love the short, cinematic editorial videos that bring the collections to life.

The virtual try-on feature is an absolute game-changer. Being able to upload my photo and see how the outfits look on me without stepping foot in a physical store makes shopping so easy, unique, and fun. Highly versatile, seamless to navigate, and always innovative. 10/10!
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Bad quality

I don’t know what happened to Zara. It used to be one of the best stores. Now the clothes are wrong size and bad quality!

Huge fan

Been a fan since the 90’s in Spain. Then France, now Australia. I have pieces from them that have lasted the test of time. Now sometimes the quality is in question concerning the prices you pay. Still a fan

Excepcional!

Zara por estilo, precio, calidad, amoooo😍

Quality

I find that most of your clothing is unique, good quality and priced right.

Bring Back Apple Wallet Support

Restore Apple Wallet integration in the ZARA app. The previous Wallet functionality made it much easier to access membership, purchase, or in-store information without navigating through the app. Re-enabling native Apple Wallet support would improve accessibility, reduce unnecessary steps, and provide a more seamless iOS experience.
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Easy

Stylish fashion choices and a clean, easy-to-navigate app.

Good for App exclusives

App exclusives are cool and give you a chance to get 1 off items. There are the odd bugs and if you have the eye for these things work arounds can be found but should be better.
Zara re sell and care service is an awesome idea but thus far my experience buying is not great. Items favourited on Zara re sell are in a separate list to that of the main store. The list you make takes ages to load and you question if it’s remembered. As it is resell you are at the whim of those selling the item for me 3/4 purchases have resulted in non responses. This is a waste of time and added stress as you wait for emails and refunds turning around. Zara should weed out the time wasters or they will ruin the resellers service
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Great

Great app, easy to use and fast delivery

Review

Great clothing app, simple to set up and easy to use, with lots of great fashion

Could be better

Very basic could be improved just lately been having tones of problems with the app. It didn’t show you where items are live. If an item comes up saying “coming soon “ next you see sold out! And that it. The app is way slower than store it needs to keep up with information. And as for the ai chat forget it. Really need improving.
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Quality is superb

The quality of the clothing is amazing. With in the season clothing at very affordable prices

Awful service

I’m waiting for my package for almost 3 weeks. They switched the arrival date two times and now they just gave up and left it 05.09 when its already 08.09. Ai support is absolutely useless, just rephrasing same message over and over “Sorry we are working on it but can’t give you any information whatsoever”. Real support agent asked me to provide order number, and while I was searching for it he closed the case chat… after 1 minute of waiting. How do I suppose to get you this info in 1 minute!?
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Good app

I always find the Zara app easy and simple to use. Delivery is quick. Some of the poses aren’t the best for trying to see the clothes though.

Mrs Etienne

Excellent Customer service , very nice collection.
Zara app is very easy and helpful.

User friendly

Zara app is very reliable, works better than most other retailers apps , you can find items that are sold out in some physical shops

Thank you

Everything I need from high street shop online

My Favorite Brand

Clean, Easy to use app with good stock visibility.

The best

Love the app really straight forward to use, I love the kids range 🙂

Too expensive

Zara used to be affordable. What’s up? There are enough luxury brands only for the rich, in the Zara home app, one pillowcase was $34 dollars. Its disappointing. Getting tired that even fast fashion is unattainable for the commoners.