Great App
As I do not have a Zara close to me this is great for being able to look for a new wardrobe and delivery is great.
The worst customer support
Don’t buy there, they will split your order into shipments and deliver one to the wrong place and then refuse to do anything about it because it is was ‘safely delivered’. The worst experience I ever had. All other merchants would always take responsibility for their couriers’ errors when they are that obvious and you have different delivery proofs for different parts of the same order.
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The best App out there
I’d say the Zara app is the easiest and fastest to use compared to other sites . I’ve never had any issues to date. I don’t find the photos confusing, as everyone seems to be complaining about them in the reviews . Just need to read the descriptions which are clear.
No more black models
Seriously give it a fn rest 🖤
Good but..
The app is good but the models need to stand up and show the pieces better. A review would be helpful too for guessing if a piece will actually fit. I am tired of buying and returning repeatedly from Zara. This is about to end. A simple review format will change everything
Lo soñado
Zara , es una línea en el mundo de la moda que siempre te sorprende con lo original , lo atrevido , lo casual ,inspirado en toda clase de género , la recomendaría siempre , sobre todo sus zapatos , soy mujer y adoro Zara 💯
Love Zara But
I absolutely love Zara however recently there has been a lot of publicity on the negative and concerning health impacts the recycled clothing has on the human body. So please Zara move to natural fibres once more.
なんとなく、
使いやすいような、
無いような。
個人的に感じるのは、
お気に入りボタンが小さ過ぎて商品ページを開いてしまう事が時々ある。
返品するといつ集荷に来るのか分からず、大体、
受け渡し出来ないので、
再集荷に来て頂くような事になっていて、
今のご時世、これってどうなのかな、と。
(余計なお世話だけど)
佐川がこき使われても
メリットがあれば良いのですが、
時間の束縛が少なからずあり返品の他選択肢がないため、少し疲れる。
あと、ダメージ返品の際、
事前に連絡入れなければならない事を知らず、
最初、送料1000以上負担したので、そこはオンラインで完結してほしい。
その点、微妙にアナログ感はあれど、H&Mは返品送料もかからず返品理由も紙でお伝え出来るし集荷依頼も決めた時間。
無いような。
個人的に感じるのは、
お気に入りボタンが小さ過ぎて商品ページを開いてしまう事が時々ある。
返品するといつ集荷に来るのか分からず、大体、
受け渡し出来ないので、
再集荷に来て頂くような事になっていて、
今のご時世、これってどうなのかな、と。
(余計なお世話だけど)
佐川がこき使われても
メリットがあれば良いのですが、
時間の束縛が少なからずあり返品の他選択肢がないため、少し疲れる。
あと、ダメージ返品の際、
事前に連絡入れなければならない事を知らず、
最初、送料1000以上負担したので、そこはオンラインで完結してほしい。
その点、微妙にアナログ感はあれど、H&Mは返品送料もかからず返品理由も紙でお伝え出来るし集荷依頼も決めた時間。
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Zara return & customer service - not a customer friendly store
Zara expects customer to understand their order technicality without exception and the 30 days strict return policy is not bent at any cost even though logic doesn’t apply for the sizes
Lying
Very disappointed. This has happened to me multiple times. They sell items that are actually out of stock, then cancel the order after making you wait. I had to contact customer service and wait a long time just to get a refund. Not a good experience.
Loggy and slow
Everytime I use this app to shop it’s always loggy some of the items were not even loading it’s just blank even though I have internet connection. I recently just updated the app and it’s still doing the same thing
Perfection
Such a good app and easy to use for online shopping
Incompetent staff
Your customer service agent named John is the rudest person I’ve ever chatted with. Not sure why you have such a person as an employee
Clothing Good, App Meh
I’m with others when they mention the quality of the photos and up-close detail. Many photos are grainy and more appropriate for a magazine layout. I get that that’s “marketing”, but the site /app could be way better about not only showing more detail (sometimes they do, though often not), but the descriptions are often super vague (even a little wrong). There is currently an item listed as “ZW COLLECTION MID-RISE TAPERED FLORAL JEANS”. 1. They are NOT tapered; they’re a full-leg and appear straight. “Tapered” is when the pant-leg narrows from the thigh to the ankle. 2. The jeans are CUFFED. In every picture, they are shown this way, but it doesn’t mention whether they were styled this way and can be undone, or if they are actually sewn this way, as many of their pants currently being sold are.
It’s things like this that irk me. I majored in fashion and textile in college, so use of correct and full descriptions with online clothing is important to me to give the whole picture of what I’m getting.
I really wish they allowed user reviews of products, but I DO love that they will occasionally note whether an item runs small or large.
It’s things like this that irk me. I majored in fashion and textile in college, so use of correct and full descriptions with online clothing is important to me to give the whole picture of what I’m getting.
I really wish they allowed user reviews of products, but I DO love that they will occasionally note whether an item runs small or large.
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Love it
This App is so easy to use ., I don’t like all style but I love the quality of the garments and I love all the clothes that I I bought .
Support useless
Support in the chat useless ..
Never buy from here
Store was 30 mins away orders for ship and they sent it to another state
Poor showcase of clothing
Wish they could use average size models as can never get a feel for what clothes will actually look like. Most clothes from Zara I like I find on street asking women where they got something from then see it modelled online and it looks awful.
FIX LOG IN!!!
been shopping on the zara app for many years and never had an issue logging into the app until recently. logging into my account on a desktop hasn’t been a problem but the app has not been an easy experience lately. please fix whatever the issue is.
Best shop
My kid loves Zara and their range of items it’s a great store with lots of options to choose from
