Great
Great app, easy to use and fast delivery
Review
Great clothing app, simple to set up and easy to use, with lots of great fashion
Could be better
Very basic could be improved just lately been having tones of problems with the app. It didn’t show you where items are live. If an item comes up saying “coming soon “ next you see sold out! And that it. The app is way slower than store it needs to keep up with information. And as for the ai chat forget it. Really need improving.
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Quality is superb
The quality of the clothing is amazing. With in the season clothing at very affordable prices
Awful service
I’m waiting for my package for almost 3 weeks. They switched the arrival date two times and now they just gave up and left it 05.09 when its already 08.09. Ai support is absolutely useless, just rephrasing same message over and over “Sorry we are working on it but can’t give you any information whatsoever”. Real support agent asked me to provide order number, and while I was searching for it he closed the case chat… after 1 minute of waiting. How do I suppose to get you this info in 1 minute!?
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Good app
I always find the Zara app easy and simple to use. Delivery is quick. Some of the poses aren’t the best for trying to see the clothes though.
Mrs Etienne
Excellent Customer service , very nice collection.
Zara app is very easy and helpful.
Zara app is very easy and helpful.
User friendly
Zara app is very reliable, works better than most other retailers apps , you can find items that are sold out in some physical shops
Thank you
Everything I need from high street shop online
My Favorite Brand
Clean, Easy to use app with good stock visibility.
The best
Love the app really straight forward to use, I love the kids range 🙂
Too expensive
Zara used to be affordable. What’s up? There are enough luxury brands only for the rich, in the Zara home app, one pillowcase was $34 dollars. Its disappointing. Getting tired that even fast fashion is unattainable for the commoners.
Amazing
Amazing shop, love all the products. Makes it so easy being able to order them online rather than going in store and you get a better selection. The perfumes are amazing and smell insane.
Carte de fidélité
Dommage qu’il n’y est pas de carte de fidélité ou un système de point comme chez sephora par exemple
Checkout won’t work
The check out constantly has errors and “try again later” . I gave deleted the app, reloaded, cleared cache… it’s so annoying. The find in store only works intermittently
Ew clothing
I used to love Zara but shein has way better design that you guys and the prices are way better and the quality is the same you guys have forgotten the reason why you became Zara because you used to produce what the women like not horrible plane clothing
Worst delivery and customer service.
I ordered 3 perfumes, the package was left outside of mail room, (unattended, no sign or handed to mail clerk ) it was obviously stolen. Customer service said not refund or solution, cause it was delivered to right address??
What kind of customer service is this???
What kind of customer service is this???
Nice clothes horrible app
So hard to read and navigate. The app is a mess. Just a bunch of tiny labels scattered randomly around the screen — not clear what’s a button and what’s a label.
Zara’s app is easy to use
Zara’s app is one of the apps that is easier to use compared to others. Had no any issues with using it. The description are clear. Delivery was within expectations. I will keep using the app for doing online shopping for Zara.
Atención al cliente
Tiene el peor servicio al cliente y se retrasan mucho en pedidos online
