Karwa Official Reviews: Is It Legit?

Name: Karwa Official
Rating: 4.59021 (1164 reviews)

Karwa Official

Karwa

✈️ Travel

Customer Experience

Positive experience21.5% of reviews

Neutral9.2% of reviews

Negative experience69.3% of reviews

~ Based on 228 written reviews from the US App Store.

What users say about Karwa Official

Reviews of Karwa Official are mostly negative: the Travel app is rated 4.6/5 from 1.2K App Store ratings. What users like most: accurate location, great UI design. Top complaints: app crashes and bugs, slow response and long waiting times. Summarized from real user reviews.

Positive things

🚀Accurate location
👍Great UI design
🚕Good taxi service
💳Multiple payment options

Negative things

🐛App crashes and bugs
⏱️Slow response and long waiting times
🗺️Inaccurate map and location data
💳Payment issues
🚕Poor driver behavior and service

Is Karwa Official Safe?

Karwa Official appears safe based on user ratings. AppsHunter Safety Score for Karwa Official is 91/100.

This assessment is based on 1,164 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.9% of ratings point to a safe experience

3.3% of ratings suggest some concerns

6.8% of ratings point to a risky experience

~ Based on 1,164 App Store ratings for Karwa Official.

Is Karwa Official Legit?

Karwa Official appears to be a legitimate app. AppsHunter Legitimacy Score for Karwa Official is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Worst service

It takes 20 mins to book a ride for airport ///since uber or other taxi services not allowed for airport …only option is karwa only& their service us worst

M8Mike 826

a month ago

Response from developer

Dear customer, thank you for your valuable feedback, we would like to address your comment as soon as possible, please do contact us on 44588888 or email us on customercare@mowasalat.com and our 24/7 customer service team will be happy to assist.

Beware of major bugs

Beware of major bugs that are here since months or more. No one did action to fix it and the support said im the only one to complaint. I told them ok ill remove the karwa app. His answer “ok as you wish”. So this is the bug: you order a ride it says no sorry ride found. Or if you decide to cancel it for free before it finds a car you cancel it. Normally everything stops here. Then without any reason it sends you a car. After you already took Uber or another provider. This is a recurrent problem they DON’t Want to fix. And you are charged penalties. The last one i managed to remove it. But i’ve had enough with this app. And they dont care about the customers. That is sad.

SSamsoumitunes

a month ago

Response from developer

Wait time

Very trashy app! Half of the times I try to book metroexpress it says unable to find rider

223ngho

a month ago

Stealing money

This app literally steals money by making multiple charges for 1 trip. This surcharges happened multiple times to me. It has been months and support still didn’t reply to any of the ticket

Jjtbdskiu

2 months ago

Response from developer

Bad drivers and bad GPS, inaccurate pickup times, glitches

Terrible app, completely awful. Everything from the GPS pickup, to pick up times, to the type of drivers.
Literally such a scam. I’d rather pay double than use this app.

TTTransparently True

2 months ago

Response from developer

Update the application

Need to update the application for sure .. it is very difficult to locate ... you can't choice from the map at all .. I hope they fix it

Hhaydhbj

2 months ago

Response from developer

Waiting Time is so long

Great app with very good prices but everyday the waiting time is extremely long

GGIGNReview

4 months ago

Registration is doesn’t work: Didn’t get SMS or WA message

M2Mike 2025 2

4 months ago

Unfair charging. Lot of bugs..

Every update Karwa makes brings a lot of new bugs. Latest one is very important for you to know. If you cancel your ride because NO VEHICLE WAS FOUND or even if they tell you SORRY NO VEHICULE FOUND then you close your app, they send you another car without advise and charge you 7 Rials penalty for no show up. Without your consent! This happened already 4 times with me. So be careful. This is a trap. Or bug. But they never care about complaints. So be aware for lots of hidden things in this app. Id rather give these 7 rials by my own as tips but not a single rial without my consent. Thank you

SSamsoumitunes

5 months ago

The ride isn’t moving

If I haven’t called the driver I wouldn’t have known he arrived. The app isn’t working properly please fix it.

EAEmekli Albay

5 months ago

روعه

بصراحه خدمه ممتازه وسريعين في الاستجابه ورخيص

Hhaniroroggg

8 months ago

Good investment poor result

Karwa has really good quality cabs. Some cars (not all as advertised) have even wifi - you need to ask driver.

However, pick-up and drop-off are big problem. The map they are using is not reliable. Few times I’ve ended up dead-end road. Each time before pick-up I need to call the driver for accurate pick-up location. Can’t pin exact location. Same with the drop-offs, need to watch out at all time. Lot of delays, no comfortable ride at all.

Regardless of how many feedback I’ve provided, they just ignore.

Probably their admin will respond this review, asking to provide support. It is just unserious.

Unfortunately big investment may not provide a good app always. Karwa is an example of it.

ANArt of Long Nicks

9 months ago

Issue with the phone number entry

I’m unable to complete typing my number the input field prevents me from typing the complete number

AAta12

9 months ago

Funktioniert nicht mit deutscher Telefonnummer

Man kann zwar zur Verifizierung Deutschland als Herkunftsland der Telefonnummer eingeben. Dann stehen allerdings nicht genügend Ziffern zur Verfügung. Verifizierung und Nutzung der App somit nicht möglich.

TTouristinDoha

9 months ago

الدوحة

التطبيق فاشل مايدخلني كلش

تتونوتوننتوتو

9 months ago

Search Option not available

Using Iphone XS, In metroexpress option- Cant able to search location while selecting pick-up spot

AAr_Moh

9 months ago

Response from developer

Started of ok then had issues

I downloaded this app and it worked fine for a few rides and after that I booked a few more rides and then drivers would complete the ride without showing up. Contacting their help but no response. After that I gave up using this app and switched to Uber.

YYami766

9 months ago

تطبيق سيء والسائقين سيئين

حتى الفئة الاغلى سيئه ولما اطلب مشوار مايطلع لي موقع السائق وهو بالطريق ومايمديني اعرف انه وصل لين يتصل بس!، ولما وقفت بمحل السائق قال بيصلي وبيرجع قلت طيب وراح بالسياره وتأخر واتصلت له مايرد واغراضي معاه ولما جيت بلغي الرحله مو قادره لازم هو اللي يلغيها ! :/

WSWe hate you snoonu

9 months ago

Updated but still not good

The latest update didn’t fix any previous problem. But more: the new design is complicated and slow to use for example payment with QR code are slower and your last choices arent remembered. Other thing: taxis still come from far. Most of time waiting is long so we are forced ro chose alternatives. I still keep hope for changes.

SSamsoumitunes

10 months ago

It became completely unreliable

Driver’s are cancelling all the time calling you asking for cash payments. Other times waiting time extends by over 20min and driver on the map just drives further away without any information. The support basically doesn’t work, after placing a complain I once had to wait a week for any answer and then three weeks to cancel a fee for a ride I didn’t take. The app is blocking low stars reviews so you don’t really know the rating of the drivers. I liked it before now it became completely unreliable.

Wweoytevv

10 months ago

Alternatives

Promoted

Cityscribe: Save Places

Discover, Save & Share

by Nolan Fuchs

✈️ Travel

Karwa Official Reviews: Is It Legit?

Customer Experience

What users say about Karwa Official

Positive things

Negative things

Is Karwa Official Safe? 🙏

Safety Analysis

Is Karwa Official Legit? ✅

Top reviews

Worst service

Response from developer

Beware of major bugs

Response from developer

Wait time

Stealing money

Response from developer

Bad drivers and bad GPS, inaccurate pickup times, glitches

Response from developer

Update the application

Response from developer

Waiting Time is so long

Registration is doesn’t work: Didn’t get SMS or WA message

Unfair charging. Lot of bugs..

The ride isn’t moving

روعه

Good investment poor result

Issue with the phone number entry

Funktioniert nicht mit deutscher Telefonnummer

الدوحة

Search Option not available

Response from developer

Started of ok then had issues

تطبيق سيء والسائقين سيئين

Updated but still not good

It became completely unreliable

Alternatives

Is Karwa Official Safe?

Is Karwa Official Legit?