Registration is doesn’t work: Didn’t get SMS or WA message
Registration is doesn’t work: Didn’t get SMS or WA message
Unfair charging. Lot of bugs..
Every update Karwa makes brings a lot of new bugs. Latest one is very important for you to know. If you cancel your ride because NO VEHICLE WAS FOUND or even if they tell you SORRY NO VEHICULE FOUND then you close your app, they send you another car without advise and charge you 7 Rials penalty for no show up. Without your consent! This happened already 4 times with me. So be careful. This is a trap. Or bug. But they never care about complaints. So be aware for lots of hidden things in this app. Id rather give these 7 rials by my own as tips but not a single rial without my consent. Thank you
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روعه
بصراحه خدمه ممتازه وسريعين في الاستجابه ورخيص
Issue with the phone number entry
I’m unable to complete typing my number the input field prevents me from typing the complete number
الدوحة
التطبيق فاشل مايدخلني كلش
Started of ok then had issues
I downloaded this app and it worked fine for a few rides and after that I booked a few more rides and then drivers would complete the ride without showing up. Contacting their help but no response. After that I gave up using this app and switched to Uber.
تطبيق سيء والسائقين سيئين
حتى الفئة الاغلى سيئه ولما اطلب مشوار مايطلع لي موقع السائق وهو بالطريق ومايمديني اعرف انه وصل لين يتصل بس!، ولما وقفت بمحل السائق قال بيصلي وبيرجع قلت طيب وراح بالسياره وتأخر واتصلت له مايرد واغراضي معاه ولما جيت بلغي الرحله مو قادره لازم هو اللي يلغيها ! :/
Updated but still not good
The latest update didn’t fix any previous problem. But more: the new design is complicated and slow to use for example payment with QR code are slower and your last choices arent remembered. Other thing: taxis still come from far. Most of time waiting is long so we are forced ro chose alternatives. I still keep hope for changes.
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Great Update again!
Best part of this Update is the accuracy of the Location… Even Uber is not as good as this
Response from developer
Dear customer, thank you very much on behalf of Mowasalat Karwa for your excellent feedback, we are pleased you are enjoying our services and appreciate your support.
Amazing!
The new Ui just looks great!
Disaster update
Update Dec2025
This update is a disaster. They changed the look thinking they did a good job but they forced us learn again where all our features are. They want to look like Uber but they cannot. They changed too much which is wrong. Not user friendly. You should change gradually. And when you change you should improve. Now my home address changed location slightly making me forced to call driver explain to him that Karwa app changed my saved locations. Wasting my time explaining and calling and waiting. Really it’s not worth using it if you’re in a hurry.
Wanna laugh? I just discovered they switched the building numbers on the map from each others’ sides!! Gross!!!
Ok more update and spices making this app the most mediocre on Earth: scan and pay not found. They just removed or hid the feature and the phone call to customers support they don’t know anything.
Update after another ride: you cannot tip the drivers anymore with Apple Pay. And all the configuration changed. This is so lame.
.
This update is a disaster. They changed the look thinking they did a good job but they forced us learn again where all our features are. They want to look like Uber but they cannot. They changed too much which is wrong. Not user friendly. You should change gradually. And when you change you should improve. Now my home address changed location slightly making me forced to call driver explain to him that Karwa app changed my saved locations. Wasting my time explaining and calling and waiting. Really it’s not worth using it if you’re in a hurry.
Wanna laugh? I just discovered they switched the building numbers on the map from each others’ sides!! Gross!!!
Ok more update and spices making this app the most mediocre on Earth: scan and pay not found. They just removed or hid the feature and the phone call to customers support they don’t know anything.
Update after another ride: you cannot tip the drivers anymore with Apple Pay. And all the configuration changed. This is so lame.
.
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Response from developer
Dear customer, thank you for your valuable feedback, we would like to address your comment as soon as possible, please do contact us on 44588888 or email us on customercare@mowasalat.com and our 24/7 customer service team will be happy to assist.
اول مره اطلب من هنا ووصلتني سياره فيها حشرات!!😖😖
قرف
Avoid
Use Uber instead. Cars take forever, priced aren’t fixed, random charges from Karwa which don’t align with app. Feedback and complaints ignored.
Captcha error trying to sign up
Unfortunately I won’t be able to use it as the app doesn’t let me move forward with my account creation. Asked me phone name email and password, loading forever and captcha error message after all.
Response from developer
Dear customer, thank you for your valuable feedback, we would like to address your comment as soon as possible, please do contact us on 44588888 or email us on customercare@mowasalat.com and our 24/7 customer service team will be happy to assist.
all good
Faultless service, definitely would use again.
سيء
اكثر من مره اطلب ولاسف لا يتم تأكيد الطلب
Terrible
Terrible location, nothing ever comes up, rides get cancelled all the time
And even the metro express is extremely long wait time and then they cancel! Customer service is useless.
And even the metro express is extremely long wait time and then they cancel! Customer service is useless.
Response from developer
Dear customer, thank you for your valuable feedback, we would like to address your comment as soon as possible, please do contact us on 44588888 or email us on customercare@mowasalat.com and our 24/7 customer service team will be happy to assist.
Won’t Verify Account
App wouldn’t verify my account by email to add credit card info and their WhatsApp Support never responded.
Still needs improvements
This review concerns Karwa Application only and not their cars that are excellent and their good drivers overall. The App: Unfortunately we keep telling them about bugs, errors, system down, promos that doesn’t work, payment that do not complete… and i kept telling them that we cannot rate (for example) drivers less than 4 stars and click on the reason…. They never improved these problems or temporary improvement only is what happened. + they chose far cars from my location often. Waiting time longer. Please make a new app with a total relooking and user friendly if you can. Regards.
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Response from developer
Dear customer, thank you for your valuable feedback, we would like to address your comment as soon as possible, please do contact us on 44588888 or email us on customercare@mowasalat.com and our 24/7 customer service team will be happy to assist.
Great service
Booked an early pickup from hotel 0330am. Driver arrived 10 mins ahead of schedule in a nice van, we had 10 suitcases.
Driver arrived loaded and unloaded all suitcases for us.
I was concerned about the early pickup time but I did receive notification through the Karwa app that he was on his way.
Wouldn’t hesitate to use Karwa taxis, clean vehicles and pleasant drivers and reasonable taxi prices.
Driver arrived loaded and unloaded all suitcases for us.
I was concerned about the early pickup time but I did receive notification through the Karwa app that he was on his way.
Wouldn’t hesitate to use Karwa taxis, clean vehicles and pleasant drivers and reasonable taxi prices.
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Response from developer
Dear customer, thank you very much on behalf of Mowasalat Karwa for your excellent feedback, we are pleased you are enjoying our services and appreciate your support.
