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Kayako Classic

Kayako Classic

by Kayako

38 ratings
41 reviews
💼 Business
📊 Productivity

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Price history

Details

  • Released
  • Updated
  • March 28, 2014
  • December 3, 2021

Features

Developer

Kayako
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About

Manage customer service tickets and stay connected to your helpdesk from anywhere. This app allows agents and managers to access departments, reply to tickets, and view custom fields, even offline. It offers improved search and ticket starring for efficient customer support on the go.

✓Access departments and tickets
✓Reply to tickets and update fields
✓View custom fields and attachments
✓Support for ticket time tracking
✓Star tickets for quick reference
✓Offline ticket caching
✓Advanced ticket search
Show original description

What's New in Kayako Classic

3.5.5

December 3, 2021

Performance improvements and bugfixes

User reviews

Most RecentHighest RatedLowest Rated

Crash City

crashes consistently. Cant even open a ticket without it crashing a million times.
[HG] ToXiC.[HG] ToXiC.

It’s alright, needs work

So the company I’m at is using Kayako/GFI Helpdesk and this app works fine. HTML doesn’t seem to work in the app even though we have it enabled in our helpdesk. Otherwise this app is great when you’re not at your desk and need to quickly check your tickets or open a ticket desk side really fast. I wish more features were available like being able to look up KB articles.
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Greyaxe90Greyaxe90

Crashes Fixed! Thanks Team Kayako

Thanks for fixing this old app to work with iOS 13 and older unsupported versions of Kayako. Goes to show your commitment to your legacy customers.

Much appreciated.
K P TechK P Tech

Still doesn’t work

App will not even load on an iPad iOS 13.3

App doesn’t work on the iPhone iOS 13.3
Cannot delete tickets
Tickets show all the html coding making them almost impossible to read.
Autothrust blueAutothrust blue

Still not working

Still won’t work. Says it can’t find my server via http. Have the address correct (I’ve been using Kayako for many years). Would love to use this app again. Please help.
gomadicgomadic
See 36 more reviews

Developer apps

Kayako
Kayako

by Kayako

💼 Business

(19)

Free
See developer apps

FAQ

What does the Kayako Classic app do?

The Kayako Classic app allows customer service agents and managers to access their Kayako helpdesk from their mobile devices. You can manage tickets, reply to customers, view ticket details, and even work offline with cached data.

What are the key features of this app?

Key features include accessing all departments and tickets, replying to tickets, updating ticket fields, viewing custom fields and attachments, ticket time tracking, offline caching, advanced ticket search, and one-tap access to saved searches.

Is this app free to use?

Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees.

What are the system requirements for Kayako Classic?

To use the Kayako Classic app, you require Kayako version 4.60 or later. Ensure your helpdesk is updated to this version or a newer one for compatibility.

Who is the target audience for this app?

This app is designed for agents and managers who use the Kayako Classic helpdesk system and need to provide customer service while away from their desks.