Ridiculous process for new devices
Response from developer
Hello Carolyn, sorry to hear that you are not completely satisfied with the operation. Due to security reasons, some procedures are more complicated than others. If you would still like some technical help, you can reach us at 016 43 25 07.
Impossible process to login if you change phones
I’ve been calling (and waiting on the phone for 10-20 min) everyday in the past 5 days with no sign of life
And they call themselves customer obsessed, a joke!
Response from developer
Good morning, thanks for your feedback. If you are unable to reach us by phone, you can also use the chat function in your Mobile banking app. Just click on the icon in the top right corner. My colleagues will help you as soon as possible.
Useless
No way to retrieve
Even their response and remedy is useless. They should find a new profession.
Response from developer
Hi, I'm sorry that you forgot your login number. You can chance your login code by clicking on the menu - 'settings' - 'forgot my login code'. If this doesn't work you can contact 016 43 25 07 they are available from Monday to Friday from 8:00 until 22:00 or Saturday from 9:00 until 17:00.
