At almost 60% commission, this is by far the worst app
There isn't a day that goes by that the chat screen doesn't load, or the entire app will not open, so you spend quite a bit of time either rebooting your phone or deleting and reinstalling the app. Sending a concerned tech support lands on ignored ears. They don't care. We're at the cusp of paying almost 60% in commissions per call, this should Never happened. Literally Everything should he perfect at every minute of the hour. There shouldn't be this much technical issues for the amount of $$$ that advisors pay. It isn't like the olden days, but when corporations pick things up, things go south
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My experience
As an active advisor, my experience with Keen has been deeply frustrating due to what I feel are misaligned priorities. I felt dismissed by support; after they refused to remove an unfair review that I believed crossed professional boundaries, they asked me if I could post positive feedback for Keen on Trustpilot. This felt insulting when my own reputation on their platform was not being protected. In my daily work, I have found the blocking limits to be stifling, as they do not provide me with the level of control I need to feel comfortable managing difficult callers. I also face penalties for disconnecting from 'one-minute' readings, despite my profiles terms clearly stating how that wouldn’t be the right fit. That’s not a reasonable time frame especially for what’s being asked and the rudeness and back to back one minute calls. This creates a stressful environment where system metrics seem to matter more than advisor well-being. Technically, the platform feels outdated. The app lacks essential features like messaging and review visibility. Also, experienced what appear to be payment delays and fees that I do not see on other advisor platforms. Overall, I feel like an interchangeable part of a system that ignores feedback, and I urge Keen to earn positive reviews by providing better support to the advisors who keep the site running.
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Trash
No matter how many times they update all of these apps advisor or for the customers they are all still faulty and it’s because they are trying to make keen Keep up with other psychic sites, but on a cheap budget. I don’t know what type of team Ingenio has hired to run keen as a site but they have failed immensely and it’s very disappointing. These sites and how they are designed and being tweaked aren’t strong enough to take all of these pop-ups, along with the constant tweaking and adding things —restructuring the site all year long. I feel is being done on purpose.
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RECENT UPDATE MADE THIS WORSE
Honestly, I did not think this app was bad to begin with. I didn’t have any problems with it. There was recently an update and now I’m having major issues. Yes, I’ve deleted and redownloaded the app. Yes, my phone is up-to-date. Am I missing anything? 😵💫
An app is for mobile
I truly don’t understand what is hard about creating a chat app. I don’t make apps so that’s your job, but I have other apps and they work.
This chat app used to be extremely stable, but somehow the quality has gotten worse over the years, which is usually not what other apps do they usually improve over the years.
Unfortunately, this platform has probably sold out to so many private equity funds that it doesn’t even do the basic anymore.
These days I get more calls from their notifications system than actual customers. And I feel terrible for the customers who expect the service to work when they’re going through a hard time and just need a listening ear and spiritual connection.
Instead, they are greeted with terrible tech and problems. The worst is that we get blamed for it as the advisors and it’s not right. Especially since the tech solutions exist for this.
This chat app used to be extremely stable, but somehow the quality has gotten worse over the years, which is usually not what other apps do they usually improve over the years.
Unfortunately, this platform has probably sold out to so many private equity funds that it doesn’t even do the basic anymore.
These days I get more calls from their notifications system than actual customers. And I feel terrible for the customers who expect the service to work when they’re going through a hard time and just need a listening ear and spiritual connection.
Instead, they are greeted with terrible tech and problems. The worst is that we get blamed for it as the advisors and it’s not right. Especially since the tech solutions exist for this.
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