Subscription not being applied
I love the app but sadly it’s been a bit buggy. Frontend isn’t aligned, images are often cut off. And now I’m addition to that I paid for the subscription but I’m still locked out.
Used to Be Great
I have had this app since 2019 and the yearly paid subscription along with it. It was a game-changer for me, with a wide range of well-spoken guided mediations, ambient sounds, and peaceful lullabies. Over the years, I’ve noticed the selections available haven’t seemed less polished, as well as the UI becoming almost unusable (the buttons are literally covered up by each other and/or are off the screen).
Over time it also started signing me out more frequently, making it so that I had to sign in again for each use. This week I attempted to sign in and was given the message the my email or password couldn’t be located. I attempted password recovery and was given a message that my account couldn’t be located. I tried several times and got the same message.
I reached out to customer service and while they did respond quickly, they also weren’t able to locate my account. It disappeared and they had no explanation other than believing that I used the wrong email. I gave them evidence to show I was giving the correct email and they still refuted it was on them. I literally have a paid subscription attached to that email.
I miss the old Simple Habit. Don’t waste your time on whatever this is that they’ve become.
Over time it also started signing me out more frequently, making it so that I had to sign in again for each use. This week I attempted to sign in and was given the message the my email or password couldn’t be located. I attempted password recovery and was given a message that my account couldn’t be located. I tried several times and got the same message.
I reached out to customer service and while they did respond quickly, they also weren’t able to locate my account. It disappeared and they had no explanation other than believing that I used the wrong email. I gave them evidence to show I was giving the correct email and they still refuted it was on them. I literally have a paid subscription attached to that email.
I miss the old Simple Habit. Don’t waste your time on whatever this is that they’ve become.
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Tried to cancel with in 7 Days
Stop charging
Love this app and Cory
Great app with lots of options quick easy to do before work and Cory has been a life saver!
Impossible to Cancel
The only way to cancel is to cancel your credit card. Do NOT register for any version of this app. It is NOT FREE.
