Keiser M Series User Reviews

Customer Experience

Positive experience19.2% of reviews
Neutral14.5% of reviews
Negative experience66.3% of reviews

~ Based on 255 written reviews from the US App Store.

What users say

Is Keiser M Series Safe?

Keiser M Series appears safe based on user ratings. AppsHunter Safety Score for Keiser M Series is 86/100.

This assessment is based on 2,809 user ratings, with an App Store average of 4.3/5.

Safety Analysis

81.5% of ratings point to a safe experience
5.7% of ratings suggest some concerns
12.8% of ratings point to a risky experience

~ Based on 2,809 App Store ratings for Keiser M Series.

Is Keiser M Series Legit?

Keiser M Series appears to be a legitimate app. AppsHunter Legitimacy Score for Keiser M Series is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Bluetooth Non-Op

I’ve been using my M3i since 2020 along with using the Keiser M series app. The does not work anymore. The app connects to the Bluetooth converter but no data is shown or recorded. This started in Aug 2026 after update. The bike works great but the software doesn’t. If you have an M3i I would recommend looking other apps or use your app watch.
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Good but could use improvement

The only things I don’t like about the app are that it doesn’t work in the background and there is no way that I have found to control what statistics are displayed

If the app is put in the background so for example you can modify the song playing on your music app, it stops working. I don’t know if this is a IOS issue or what and it is no big deal.

The fact that I can’t control what statistics get displayed such as FTP percentage and the fact that the displayed statistics seem to change at random is annoying. Another issue is that the same statistics are displayed on all three screens instead of taking advantage of the multiple screens to display all of the available data that is tracked by the app
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Sync to Strava

Have used this app for a number of years with my M3i spin bike. Recently it has stoped syncing with Strava and even having raised this with Keiser and Strava the issue still exits. Their responses are very vague and don’t appear to know what the problem is. Very disappointing.

Strava pairing

The Strava pairing is dropping again in every session. I link it up, it shows a green tick, but after the workout it doesn’t upload to Strava and the link now has a red cross. Having to upload manually 6-7 times a week is tiresome. I’d use another app but you don’t have open BLE

Doesn’t work

Waiting on Keiser to resolve my ticket… waiting!!!

Unfortunately

Sadly they updated the app and it sticks constantly not reflecting the actual speed or watts. It also drops Strava all the time now. Bad update they should revert.

Doesn’t work

Will not let you register. Just spins

Please fix the updates to Strava…

I’ve been using the app for a few years and I’ve never had as many issues as I have had since the last update. It won’t upload anything for me anymore to Strava. Please fix this, or at least allow for a way to manually upload to Strava 🙏🏼

Fix the bugs

EDIT: now it won’t allow me to connect to Strava, despite taking me to its website to give permission for Keiser to access. What’s the point of taking the app offline just to create more bugs? Go back several steps to the version we’ve been using for a decade and worked perfectly well until recent attempts to “improve” it.

Bluetooth has not been improved, it now disconnects every 5mins or so before reconnecting again. Also, it’s now no longer automatically uploading to Strava.

Please revert to previous version until you fix the bugs introduced in this update.
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Won’t stay connected

If I temporarily view another app while riding the Keizer bike and come back to this MSeries app, the app is disconnected from the bike, asks to reconnect, and all the exercise data from the time period when I was viewing another app is lost. Thus all my history data is incomplete and unusable.

I spoke too soon, still disconnects

Unfortunately during today’s 45 workout the app disconnected 7 times.
It’s also still laggy to pick up changes of gear or pace.
None of this was an issue before the updates started!

So broken

i’ve been using this app for years without an issue and all of a sudden about a week ago after the update it suddenly loses connection continuously. It’s not just me, its everybody in the spin studio and every studio I go to. I know it’s been updated again a couple of days ago, but it’s still losing connection on a frequent basis.
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Continuous drop-outs

In a 40 minute session I had nearly 20 drop-outs. Seems to be one of those cases of ‘If it ain’t broke, don’t fix it!’.

Still issues with latest update

Still losing connection during workout numerous times, lags to changes with gears and effort, spoiling the activity as needed to keep an eye on it for it dropping out.

Bugs in the app

Bugs have appeared in the app!!

The update is terrible

Connectivity is loss during my workout- it is awful! NEVER had a connectivity issue until these last 2 updates! FIX IT!

Connection issues

New version still dropping connection multiple times mid rides

4.5.1 SUCKS

U/I is bad. Numbers are much smaller on guage display - far harder to read quickly while working out. No need for translucent power gauge, again it's harder to quickly read while working out.

App background connectivity

This app cannot maintain Bluetooth connectivity in the background if you switch apps during a workout.

New UI annoying

Why remove the visual indicators of RPM and Gear and replace with digits? Harder to use