Pathetic Product and Service
Extremely disappointed with Kent RO. The company claims the filters have a 1-year lifespan, and surprisingly they stop working almost exactly after one year. For a purifier that costs ₹14,000, spending another ₹7,500 every year on maintenance and filter replacement is completely unreasonable.
This feels less like product reliability and more like a business model built around expensive annual servicing. I expected durability and value for money, but this has been the opposite. I will not be continuing with Kent RO and cannot recommend it to anyone looking for a cost-effective water purifier.
This feels less like product reliability and more like a business model built around expensive annual servicing. I expected durability and value for money, but this has been the opposite. I will not be continuing with Kent RO and cannot recommend it to anyone looking for a cost-effective water purifier.
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Fraud customer service visits
I booked an appointment from authorised customer care number for service visit. I get a call from customer support team, they ask me about details and everything, and confirm that they will send a guy. I get another call from a guy who says he is calling from kent for time confirmation. The person who came in do the services replaces the parts and everything and then when they give the bill it’s mot from kent ro. It’s from Water Health care (laxmi nagar). If this kind of fraud is happening then how come management doesn’t know about it or not taking any actions?
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A Complete Disappointment – Kent Service App is a Joke
I honestly don’t know what this app is supposed to do. If it can’t help in real life when there’s an actual problem, what’s the use? Maybe it’s just there to look fancy on your phone.
Sometimes I wonder if Kent and this app are now run by some government office. The attitude is clear: “You have a problem? That’s your problem, not ours.”
Technicians don’t answer calls. Customer care just puts you on hold forever—as if we have nothing else to do in life.
Is this a service app or some kind of prank? Because it surely feels like a joke.
Dear Kent, if this is your idea of customer service, you’ve nailed it—worst service ever. Thanks for the experience I never asked for.
Sometimes I wonder if Kent and this app are now run by some government office. The attitude is clear: “You have a problem? That’s your problem, not ours.”
Technicians don’t answer calls. Customer care just puts you on hold forever—as if we have nothing else to do in life.
Is this a service app or some kind of prank? Because it surely feels like a joke.
Dear Kent, if this is your idea of customer service, you’ve nailed it—worst service ever. Thanks for the experience I never asked for.
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Fraud service by kent
I am using a Kent RO system. On 3rd May 2024, I made a service request through Kent’s toll-free number. Kent deputed a service engineer from VS Enterprises, Patna, to repair the system. The service engineer replaced the motor and filter, costing ₹7,150.
However, errors started appearing repeatedly after the repair. Later, another service engineer from Kent informed me that incorrect wiring had been done by the previous engineer.
Now, on 7th December 2024, the error message “No Mineral in Water” appeared. I requested a service engineer from Kent to check the issue. The engineer visited and informed me that there was a leakage in the motor and that the motor needed to be replaced at a cost of ₹2,850. Additionally, I was told that the motor was out of warranty as it was 5 months old.
It appears that VS Enterprises either installed a defective motor or their service engineer made a wrong connection. A motor cannot require replacement every 5 months. It seems Kent is deputing fraudulent service engineers or supplying defective parts. The only apparent purpose of Kent’s service is to extract money from customers, charging at least ₹7,000 during every service visit.
Fraud service by kent
However, errors started appearing repeatedly after the repair. Later, another service engineer from Kent informed me that incorrect wiring had been done by the previous engineer.
Now, on 7th December 2024, the error message “No Mineral in Water” appeared. I requested a service engineer from Kent to check the issue. The engineer visited and informed me that there was a leakage in the motor and that the motor needed to be replaced at a cost of ₹2,850. Additionally, I was told that the motor was out of warranty as it was 5 months old.
It appears that VS Enterprises either installed a defective motor or their service engineer made a wrong connection. A motor cannot require replacement every 5 months. It seems Kent is deputing fraudulent service engineers or supplying defective parts. The only apparent purpose of Kent’s service is to extract money from customers, charging at least ₹7,000 during every service visit.
Fraud service by kent
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Pathetic and Money Leaching Service
Have been stuck in Kent and my yearly service cost to own this peice of RO is in the range from 7-8K. Their maintenance has put more burden than actual product. What I noticed is that whenever your marchine is out of service and you call engineer if you opt for AMC then nothing happens for months and you have to call them to get periodic service done, but but when you don’t go for AMC the product will start showing defected w.r.t electric parts or low water pressure. I strongly feel they are bunch of cheaters packed nicely in Kent Service dress.
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