Very Bad Service Experience I had purchased a KENT mixer, but the service experience was very bad.
Very Bad Service Experience
I had purchased a KENT mixer, but the service experience was very bad. The mixer was kept at the KENT service centre for 5 months, and even after that it was returned without being repaired. Even after keeping it for such a long time, the problem was not solved.
Moreover, the mixer had scratches and marks on it, even though it was given for service. Not getting proper service even after making the customer wait for so many months is very disappointing.
More than the product quality, I am very disappointed with KENT’s after-sales service and customer support. I am not at all satisfied with this experience.
Bad Service
Product liya tha, lekin service experience bahut hi disappointing raha. Staff/customer service se proper response nahi mila aur problem solve karne mein bhi koi seriousness nahi dikhayi gayi. Product kharidne ke baad customer support milna bahut important hota hai, lekin yahan service bilkul satisfactory nahi lagi. KENT se itni kharab service ki umeed nahi thi. Main apne experience ke basis par is service se bilkul satisfied nahi hoon.
Very Bad Service Experience
Maine KENT ka mixer liya tha, lekin service ka experience bahut hi kharab raha. Mixer ko 5 mahine tak KENT ke service centre par rakhne ke baad bhi bina repair kiye waise hi wapas kar diya gaya. Itna time rakhne ke baad bhi problem solve nahi hui.
Upar se mixer par scratch aur marks bhi aa gaye, jabki product service ke liye diya tha. Customer ko itne mahine wait karwane ke baad bhi proper service na milna bahut disappointing hai.
Product ki quality se zyada mujhe KENT ki after-sales service aur customer support se bahut nirasha hui. Main is experience se bilkul satisfied nahi hoon.
I had purchased a KENT mixer, but the service experience was very bad. The mixer was kept at the KENT service centre for 5 months, and even after that it was returned without being repaired. Even after keeping it for such a long time, the problem was not solved.
Moreover, the mixer had scratches and marks on it, even though it was given for service. Not getting proper service even after making the customer wait for so many months is very disappointing.
More than the product quality, I am very disappointed with KENT’s after-sales service and customer support. I am not at all satisfied with this experience.
Bad Service
Product liya tha, lekin service experience bahut hi disappointing raha. Staff/customer service se proper response nahi mila aur problem solve karne mein bhi koi seriousness nahi dikhayi gayi. Product kharidne ke baad customer support milna bahut important hota hai, lekin yahan service bilkul satisfactory nahi lagi. KENT se itni kharab service ki umeed nahi thi. Main apne experience ke basis par is service se bilkul satisfied nahi hoon.
Very Bad Service Experience
Maine KENT ka mixer liya tha, lekin service ka experience bahut hi kharab raha. Mixer ko 5 mahine tak KENT ke service centre par rakhne ke baad bhi bina repair kiye waise hi wapas kar diya gaya. Itna time rakhne ke baad bhi problem solve nahi hui.
Upar se mixer par scratch aur marks bhi aa gaye, jabki product service ke liye diya tha. Customer ko itne mahine wait karwane ke baad bhi proper service na milna bahut disappointing hai.
Product ki quality se zyada mujhe KENT ki after-sales service aur customer support se bahut nirasha hui. Main is experience se bilkul satisfied nahi hoon.
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Pathetic Product and Service
Extremely disappointed with Kent RO. The company claims the filters have a 1-year lifespan, and surprisingly they stop working almost exactly after one year. For a purifier that costs ₹14,000, spending another ₹7,500 every year on maintenance and filter replacement is completely unreasonable.
This feels less like product reliability and more like a business model built around expensive annual servicing. I expected durability and value for money, but this has been the opposite. I will not be continuing with Kent RO and cannot recommend it to anyone looking for a cost-effective water purifier.
This feels less like product reliability and more like a business model built around expensive annual servicing. I expected durability and value for money, but this has been the opposite. I will not be continuing with Kent RO and cannot recommend it to anyone looking for a cost-effective water purifier.
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Fraud customer service visits
I booked an appointment from authorised customer care number for service visit. I get a call from customer support team, they ask me about details and everything, and confirm that they will send a guy. I get another call from a guy who says he is calling from kent for time confirmation. The person who came in do the services replaces the parts and everything and then when they give the bill it’s mot from kent ro. It’s from Water Health care (laxmi nagar). If this kind of fraud is happening then how come management doesn’t know about it or not taking any actions?
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A Complete Disappointment – Kent Service App is a Joke
I honestly don’t know what this app is supposed to do. If it can’t help in real life when there’s an actual problem, what’s the use? Maybe it’s just there to look fancy on your phone.
Sometimes I wonder if Kent and this app are now run by some government office. The attitude is clear: “You have a problem? That’s your problem, not ours.”
Technicians don’t answer calls. Customer care just puts you on hold forever—as if we have nothing else to do in life.
Is this a service app or some kind of prank? Because it surely feels like a joke.
Dear Kent, if this is your idea of customer service, you’ve nailed it—worst service ever. Thanks for the experience I never asked for.
Sometimes I wonder if Kent and this app are now run by some government office. The attitude is clear: “You have a problem? That’s your problem, not ours.”
Technicians don’t answer calls. Customer care just puts you on hold forever—as if we have nothing else to do in life.
Is this a service app or some kind of prank? Because it surely feels like a joke.
Dear Kent, if this is your idea of customer service, you’ve nailed it—worst service ever. Thanks for the experience I never asked for.
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Fraud service by kent
I am using a Kent RO system. On 3rd May 2024, I made a service request through Kent’s toll-free number. Kent deputed a service engineer from VS Enterprises, Patna, to repair the system. The service engineer replaced the motor and filter, costing ₹7,150.
However, errors started appearing repeatedly after the repair. Later, another service engineer from Kent informed me that incorrect wiring had been done by the previous engineer.
Now, on 7th December 2024, the error message “No Mineral in Water” appeared. I requested a service engineer from Kent to check the issue. The engineer visited and informed me that there was a leakage in the motor and that the motor needed to be replaced at a cost of ₹2,850. Additionally, I was told that the motor was out of warranty as it was 5 months old.
It appears that VS Enterprises either installed a defective motor or their service engineer made a wrong connection. A motor cannot require replacement every 5 months. It seems Kent is deputing fraudulent service engineers or supplying defective parts. The only apparent purpose of Kent’s service is to extract money from customers, charging at least ₹7,000 during every service visit.
Fraud service by kent
However, errors started appearing repeatedly after the repair. Later, another service engineer from Kent informed me that incorrect wiring had been done by the previous engineer.
Now, on 7th December 2024, the error message “No Mineral in Water” appeared. I requested a service engineer from Kent to check the issue. The engineer visited and informed me that there was a leakage in the motor and that the motor needed to be replaced at a cost of ₹2,850. Additionally, I was told that the motor was out of warranty as it was 5 months old.
It appears that VS Enterprises either installed a defective motor or their service engineer made a wrong connection. A motor cannot require replacement every 5 months. It seems Kent is deputing fraudulent service engineers or supplying defective parts. The only apparent purpose of Kent’s service is to extract money from customers, charging at least ₹7,000 during every service visit.
Fraud service by kent
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