Pathetic Product and Service
Extremely disappointed with Kent RO. The company claims the filters have a 1-year lifespan, and surprisingly they stop working almost exactly after one year. For a purifier that costs ₹14,000, spending another ₹7,500 every year on maintenance and filter replacement is completely unreasonable.
This feels less like product reliability and more like a business model built around expensive annual servicing. I expected durability and value for money, but this has been the opposite. I will not be continuing with Kent RO and cannot recommend it to anyone looking for a cost-effective water purifier.
This feels less like product reliability and more like a business model built around expensive annual servicing. I expected durability and value for money, but this has been the opposite. I will not be continuing with Kent RO and cannot recommend it to anyone looking for a cost-effective water purifier.
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Fraud customer service visits
I booked an appointment from authorised customer care number for service visit. I get a call from customer support team, they ask me about details and everything, and confirm that they will send a guy. I get another call from a guy who says he is calling from kent for time confirmation. The person who came in do the services replaces the parts and everything and then when they give the bill it’s mot from kent ro. It’s from Water Health care (laxmi nagar). If this kind of fraud is happening then how come management doesn’t know about it or not taking any actions?
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A Complete Disappointment – Kent Service App is a Joke
I honestly don’t know what this app is supposed to do. If it can’t help in real life when there’s an actual problem, what’s the use? Maybe it’s just there to look fancy on your phone.
Sometimes I wonder if Kent and this app are now run by some government office. The attitude is clear: “You have a problem? That’s your problem, not ours.”
Technicians don’t answer calls. Customer care just puts you on hold forever—as if we have nothing else to do in life.
Is this a service app or some kind of prank? Because it surely feels like a joke.
Dear Kent, if this is your idea of customer service, you’ve nailed it—worst service ever. Thanks for the experience I never asked for.
Sometimes I wonder if Kent and this app are now run by some government office. The attitude is clear: “You have a problem? That’s your problem, not ours.”
Technicians don’t answer calls. Customer care just puts you on hold forever—as if we have nothing else to do in life.
Is this a service app or some kind of prank? Because it surely feels like a joke.
Dear Kent, if this is your idea of customer service, you’ve nailed it—worst service ever. Thanks for the experience I never asked for.
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Fraud service by kent
I am using a Kent RO system. On 3rd May 2024, I made a service request through Kent’s toll-free number. Kent deputed a service engineer from VS Enterprises, Patna, to repair the system. The service engineer replaced the motor and filter, costing ₹7,150.
However, errors started appearing repeatedly after the repair. Later, another service engineer from Kent informed me that incorrect wiring had been done by the previous engineer.
Now, on 7th December 2024, the error message “No Mineral in Water” appeared. I requested a service engineer from Kent to check the issue. The engineer visited and informed me that there was a leakage in the motor and that the motor needed to be replaced at a cost of ₹2,850. Additionally, I was told that the motor was out of warranty as it was 5 months old.
It appears that VS Enterprises either installed a defective motor or their service engineer made a wrong connection. A motor cannot require replacement every 5 months. It seems Kent is deputing fraudulent service engineers or supplying defective parts. The only apparent purpose of Kent’s service is to extract money from customers, charging at least ₹7,000 during every service visit.
Fraud service by kent
However, errors started appearing repeatedly after the repair. Later, another service engineer from Kent informed me that incorrect wiring had been done by the previous engineer.
Now, on 7th December 2024, the error message “No Mineral in Water” appeared. I requested a service engineer from Kent to check the issue. The engineer visited and informed me that there was a leakage in the motor and that the motor needed to be replaced at a cost of ₹2,850. Additionally, I was told that the motor was out of warranty as it was 5 months old.
It appears that VS Enterprises either installed a defective motor or their service engineer made a wrong connection. A motor cannot require replacement every 5 months. It seems Kent is deputing fraudulent service engineers or supplying defective parts. The only apparent purpose of Kent’s service is to extract money from customers, charging at least ₹7,000 during every service visit.
Fraud service by kent
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Pathetic and Money Leaching Service
Have been stuck in Kent and my yearly service cost to own this peice of RO is in the range from 7-8K. Their maintenance has put more burden than actual product. What I noticed is that whenever your marchine is out of service and you call engineer if you opt for AMC then nothing happens for months and you have to call them to get periodic service done, but but when you don’t go for AMC the product will start showing defected w.r.t electric parts or low water pressure. I strongly feel they are bunch of cheaters packed nicely in Kent Service dress.
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Worst after sales service I have ever seen
I wish I could give zero star to them. They do not care about giving after sales service. My RO stopped working four days ago and I raised a service request. Four days have passed and till now nobody reached out to me and I didn’t receive any message of engineer being assigned to my request. I called almost forty times to their number and half of the time it just gets disconnected. Once I got hold of a representative she said that your case has assigned and when I told her that no engineer has reached out to me for that. Listening to this she said sir we can’t do anything on it you can write an email. What the Hell!!!! This is the response they have provided. Please beware of this brand. They do not have any after sales service at all
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Froud service person Kent
22 April 2024 came 1 person from Kent and do filter change taken 4600 now today again 1 request services I do , so 1 person come and told filter not work after 3 month that old person last time old filter installed now pay 5400 ,all doing Froud Kent service ,I do this complain ciber crime and all social media put aganest Kent water service ,how doing Froud for people never expect from Kent Kent doing Froud now taken money tell filter not work every 3 month pay 5k-6k more money ,Froud Kent Now not leave I started social media all platforms I tell no body take Kent water purifier , doing Froud Kent Chor all service person from Kent
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After sales service is a big big fraud
After sales service is a big big fraud, I am sure it cannot be done without the knowledge of OEM. Their modus is very clever. You register your service request with Kent Official website, their genuine service engineer will come, visit and assess, and will humongous estimate, and then will tempt into AMC nexus. He will say another engineer will come to fix and provide the AMC. Now, here you have very swiftly been sucked into a parallel fraud service nexus from Kent's genuine service network. Some engineer will come (from Safe Water Solutions of Laxmi Nagar), will fix up your RO, and will give you AMC receipt and take money. Once you get the receipt you will realise this is not a Kent receipt, but he will convince you that its Kent's authorized service center. You will start dealing with this new service center now. Everything will work fine till the time your RO is working fine. Then after couple of services, when you need a part replacement etc., you will start seeing lethargy in their response, they stop picking your calls. Then you again call 'Kent OEM service', engineer will visit you and say all your RO parts are local, and that you do not have a Kent AMC. And then what you are left with is - an AMC receipt from their service center which according to that engineer is not a Kent receipt, a broken RO and that Kent engineer.
Please do not fall into this trap.
Kent should take strong steps to strengthen their service network.
Please do not fall into this trap.
Kent should take strong steps to strengthen their service network.
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Pathetic after sales service by the service vendor ClearJal
The best products are ruined by the pathetic after sale services and that is what is happening with KENT. Kent has subcontracted after sales services to ClearJal, and Clear Jal is playing vital role in destroying KENT market with their pathetic service. They are forcing customers for AMC and then fool them by replacing used/ repaired parts. To increase their profit margins they are not even replacing parts and just wash and fit again so that it works for another 20-30 days. When asked about why does it needs frequent service these buggers say that water is not pure that is the reason it need’s service so frequently. Bloody to purify water only we paid so much amount to KENT and then to ClearJal. Pathetic & worst service experience till now. I’ll not be surprised to see KENT out from indian market in near future and the culprit is ClearJal.
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Worst product quality
I have been using Kent pearl RO for more then a year now. 1 year went well without any issue as soon I requested for service call to replace the filter it has become nightmare. The service guy has almost visited more then 10 times in last 6 months and replaced all the spares inside costing me more then the actual value of the purifier but still the purifier stops working every now and then and I can to call the service guy. Each time they come for service they keep replacing new spares saying it’s damaged. WORST PURIFIER !!!
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Service is Not guaranteed
Dear Kent,
I’m really frustrated with your customer service.
I have bough Kent purifier 2 months ago. It’s stopped all of sudden and no droplets were coming from it. I had raised a request 10 days back .It got assigned to some technician A, by god’s grace he was not requesting the money despite demanding it for his transportation and he ignores my warranty also. I have reported the same to the customer service. I didn’t track it further. Later it got assigned to technician B he called me very first day of its assignment and No response from next day. Further it got assigned to Technician C , same problem. Finally I’m at technician D, great, for him to fix the issue he needs some more complaints in my locality. He just can’t come here for single complaint.
my issue didn’t get resolved for all these 10 days .
Nobody cares! when it comes to service.
I’m really frustrated with your customer service.
I have bough Kent purifier 2 months ago. It’s stopped all of sudden and no droplets were coming from it. I had raised a request 10 days back .It got assigned to some technician A, by god’s grace he was not requesting the money despite demanding it for his transportation and he ignores my warranty also. I have reported the same to the customer service. I didn’t track it further. Later it got assigned to technician B he called me very first day of its assignment and No response from next day. Further it got assigned to Technician C , same problem. Finally I’m at technician D, great, for him to fix the issue he needs some more complaints in my locality. He just can’t come here for single complaint.
my issue didn’t get resolved for all these 10 days .
Nobody cares! when it comes to service.
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Response from developer
Dear Customer, we sincerely regret the inconvenience faced by you. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Kindly provide your contact details at onlinecare@kent.co.in so that we can resolve it at the earliest. Alternatively, you can contact us at +91-9278912345. Regards, Team Kent
After sales service is a nightmare
One of the worst companies when it comes to after sales service...had these buggers paid heed to service instead of spending crores on celebrities ...it would have been much better ...I had bought an electric kettle frm Flipkart 4 months back...one fine day...it stopped working all of a sudden...I tried reaching out to customer care 3 times...each time they raised a request the request got cancelled due to some unknown reason..I even tried to escalate this matter to the higheups in the customer support but no luck...they don’t even know why the request is getting cancelled each time...I stay in Bangalore..it’s not any remote place that’s not serviceable..they have proved they are just a baniya company after all ..whose motto is to sell cheap Chinese products to customer and then forget the customer...I will make sure nobody in my peer group purchase Kent products again...
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Response from developer
Dear Customer, we are sorry for your disappointment. This is something we'd never want you to feel about us. Kindly share your contact details at onlinecare@kent.co.in so that we can resolve this quickly. Alternatively, you can contact us at +91-9278912345. Regards, Team Kent
Kent Maxx 7 litres is a nightmare
Deserves a negative rating but no option for that. I bought this machine around 2 months back and I had to call technician two times already and now calling third time. The company claims 7 litres water gets filled in 7 minutes. But in reality for me it is taking more than an hour to fill in 7 litres. And today filling in 40 percent of the water took 37 minutes and 19 seconds post that it almost stopped dispensing water - just little drops coming out. FYI the TDS of my tap water is 195 which as per the company’s claims can be easily handled by this machine. I would love to add screenshots of the water dispensing at present and stop watch but don’t see any option to do so. Don’t buy this machine and waste your money.
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Response from developer
Dear Customer, We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at onlinecare@kent.co.in . You may also call us at +91-9278912345. Regards, Team Kent
Regret my decision to buy Kent
This by far must be the worst water purifying product .. I purchased this product 3 years ago and I would have called the service engineer for at least 20 times now.. each 3 months I will have to spend 5k to replace all its faulty filters.. they can’t produce a filter with good quality .. I did a replacement Dec-2020, Feb-2020, May-2020 and bang it’s gone again now !!!! Please don’t get fooled by the advertisements ... I spent 18k to buy the product and spending 5k every 3 months ??
Developer responded to contact the customer care. Oh thank you! I did that multiple times and no use !!! Whoever wants to buy this product pls think more than twice
Developer responded to contact the customer care. Oh thank you! I did that multiple times and no use !!! Whoever wants to buy this product pls think more than twice
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Response from developer
Dear Customer, We deeply regret the inconvenience caused. Kindly share your contact details at onlinecare@kent.co.in so that we will resolve it at the earliest. Alternatively, you may also call us at +91-9278912345. Regards, Team Kent
Worst product Ive seen in my life
Ive purchased kent latest technology water filter, and it worked for 2-3 months without issue, and then the problem started,
1st complaint RO flow low, request raised technician came and said to install additional sediment filter worth 1000. Amount paid and got installed. Nothing solved with in 2 weeks same issue persists.
No one could able to fix this, i guess the issue with machine as Ive raised these kind of requests 4 times in less than 2 months. No resolution yet. Emailed twice about the same no reply till now. Technicians are eager to collect tips but not concerned with the complaint raised.
1st complaint RO flow low, request raised technician came and said to install additional sediment filter worth 1000. Amount paid and got installed. Nothing solved with in 2 weeks same issue persists.
No one could able to fix this, i guess the issue with machine as Ive raised these kind of requests 4 times in less than 2 months. No resolution yet. Emailed twice about the same no reply till now. Technicians are eager to collect tips but not concerned with the complaint raised.
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Response from developer
Dear Customer, we are sorry for your disappointment. This is something we'd never want you to feel about us. Please share your contact details at onlinecare@kent.co.in so that we can quickly resolve it. Alternatively, you may also call us at +91-9278912345. Regards, Team Kent
Worst product and worst service
Hi all I request everyone who’s going to buy this product please don’t go for Kent it is the worst product I guarantee you if you buy this product u will be in trouble. They have the worst customer care service the customer care person speaks very rudely even they don’t have correct information also they give you fake commitments there service level is very poor after buying the product they will not help you in any way. So friends if you have order it please cancel the order otherwise you will get irritated after using the product.
I am giving rating and reviews after using this product for 1 year.
I am giving rating and reviews after using this product for 1 year.
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Response from developer
Dear Customer, We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. You can share your registered contact details at onlinecare@kent.co.in Regards, Team Kent
Poor service
Until the installation, you will be given rapid response . Once done, u have to beg for service. It takes many days each time to get it serviced. You have to keep calling again and again. They hardly respond on customer care and are unaware of your issue each time I call them. I also had an issue where I couldn’t raise a request on the app as my previous request (6 months old) wasn’t closed from their end . The app generates a date and sends u a message but the technician is unaware until you call him and will only come once he gets the info many days later.
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Response from developer
Dear Customer, We sincerely regret the inconvenience faced by you. Please provide your registered contact number, machine serial number and complete address details at onlinecare@kent.co.in so that we will get in touch with you at the earliest. Alternatively, you may also call us at +91-9278912345.Regards, Team Kent
Pathetic service
Have 04 different products of Kent but never imagined that Kent Service Center would treat me like this. Had lodged a complaint for an egg boiler machine and nobody have turned up even after 02 days of lodging of complaint. On multiple calls to call center, they insisted me that somebody would turn up in next 02 days. Result 03 occasions when i insisted to speak to TL of Customer care executive - 1. TL spoke and provided me the mobile number of a Technician who in turn confirmed that he could not repair the egg boiler machine since he only dealt with water purifier 2. Call disconnected by Kent’s executive 3. Given a 2 hrs time to call back by TL.
This is really a pathetic way to deal the customers and a very unprofessional way to show you apathy towards the customer.
This is really a pathetic way to deal the customers and a very unprofessional way to show you apathy towards the customer.
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Response from developer
Dear Sir, We sincerely regret the inconvenience faced by you. Please share your contact number details at onlinecare@kent.co.in so that we can quickly resolve it. Alternatively, you may also call us at +91-9278912345. Regards, Team Kent
Worst experience with KENT! NEVER BUY IT!
Within 4th months of time duration 8 technicians (including today’s visit) have come to my home. Once in 15-20 days that freaking beep sound comes and I’ve to register a complain again and again. Technicians are useless!!!!! Many parts of the machine were replaced in March. Since then 3-4 of them have been replaced AGAIN because they were fake! This is what you get if go for KENT! So disappointed ! Called Kent costumer care for 10 times begging them to send a senior technician..NO ONE CARES! No any senior technician visited in this period! Worst service Center - East of Kailash, New Delhi! You better never deal with them! Nonsensical situation! Don’t know what to do!
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Response from developer
Dear Customer, We are sorry for the unpleasant experience you had. Please share your contact details at onlinecare@kent.co.in. Alternatively, you can contact us at +91-9278912345. Regards, Team Kent
KENT is the “WORST” product Ever
I have purchased a purifier last year2018 in October. Initially for two months it was fine then all of a sudden the purified water was very slow and taking 2 to 3 hours to fill just 8 liters and later no water. I reported to Kent customer service and they replaced a sedement filter and asked me to clean up the water tank. So I followed the instructions and later it worked only for one month. Again the sedement filter is blocked. The funniest thing is there is another purifier downstairs and it works without any problem. So I told them to replace the product to which they refused upfront. They are cheating with people big time. To all people: Do not purchase this product at all. I don’t know how many people will agree with me but I am struggling with this product. Wanted to give -minus stars in the rating but it won’t accept less than one.
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Response from developer
Dear Sir, We would never want our customers to feel this way. Customer satisfaction has always been our priority. Please call our helpline number +91-9278912345. Alternatively, you may also provide your contact details at onlinecare@kent.co.in We'll surely assist you.