Needs major improvements
This app is not easily navigated. You can not pay your bill on the app out use it successfully for anything other than access to your insurance card.
Praise
Excellent insurance company with great people to serve members
Needs more function
If you compare farm bureau’s app to the competition it’s pretty low tech and doesn’t provide much value. Keep working towards a model like USAA.
Response from developer
Thank you for the comments. Please feel free to reach out to adam.rayborn@kyfb.com with suggestions on how we can improve the app.
Excellent Service
We have used KFB for 35 years. They have responded every time we had a need, when having insurance counts. Excellent service. Would recommend highly.
Response from developer
Thank you for the review and for being a member!
Won’t let me spilt my bill!
I attempted to pay my share before the due date, but the system consistently rejects my payment attempts. Consequently, we are incurring surcharges and credit card charges.
Membership
Just extra money to send people on trips that doesn’t need to go and pay for another dinner for a meeting
Rates
We left State Farm because they were going to increase our insurance by $1300/yr. Came to KFB and they were able to give us the same rate we were used to paying. Until we hit the year mark. It has been steadily increasing. We’ve never used our insurance at KFB. Not sure why it’s going up but it’s almost $500 more than when we started with them.
I’m not happy in this economy.
I’m not happy in this economy.
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Great Service
I called when I was dealing with damages from a storm and they were there fast and I appreciate that.
Overpriced
Overpriced
Absolute Best Company
Everyone is super nice and cares about your account. Natalie is great and always tries to take care of anybody who walks in the door.
Response from developer
Thank you for being a member!
Online billing
Ever since went to online billing/app the are wanting 2-3 month payments. I’ve had to call each month
Difficult
The website is difficult to maneuver. If I want to quickly jump on and pay my bill it’s a nightmare. I am not interested in the other links or information available. In particular I’m referring to paying as a guest. It’s difficult to get to the page. Log in and making my payments is simple.
Response from developer
Hello, we would love to hear your thoughts on what can be done to improve the experience. Feel free to reach out to adam.rayborn@kyfb.com. Thank you for being a KFB member!
Fantastic App
This app gives me simple access to my account along with my member benefits, farm markets, and news. The latest update has made everything even better!
Need some new update or work in the App
When I first opened this app, I liked, but eventually I didn’t like it, every time I get into the app I have ti log in again in my account and I been having problems paying my insurance, I need help from a family member who is in the same insurance to paid since I tried many time but the app just don’t let me access to it.
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Response from developer
We are sorry you have had issues. We have made a lot of changes to the app to make things easier. Please give the newest version another try. You can also reach out directly to Adam.rayborn@kyfb.com with any questions or concerns.
Practically useless
Shows notification but when you open the app nothing. My autopay messed up & I drove with no insurance, no notification.
The fact that you can pull up a proof of insurance is about all it’s good for.
The fact that you can pull up a proof of insurance is about all it’s good for.
Response from developer
We are sorry you have had issues. We have made a lot of changes to the app to make things easier. Please give the newest version another try. You can also reach out directly to Adam.rayborn@kyfb.com with any questions or concerns.
Trash
This app is useless.
Garbage
Imagine developing an app this bad.
Please fix user annoyance
Your app does what it needs to do. But I need to point out that your programming work to allow faceID login is all screwed up by the captcha on the login screen. And you don’t seem to notice that using my faceID is proof I am not a robot.
Login
Junk app, can’t even login to pay the dang bill!!!
Original version was better
Absolutely hate this version , the original version was so much better. More user friendly! You could see a payment schedule. A Due date & amount even if nothing is due at the time