Rates
We left State Farm because they were going to increase our insurance by $1300/yr. Came to KFB and they were able to give us the same rate we were used to paying. Until we hit the year mark. It has been steadily increasing. We’ve never used our insurance at KFB. Not sure why it’s going up but it’s almost $500 more than when we started with them.
I’m not happy in this economy.
I’m not happy in this economy.
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Great Service
I called when I was dealing with damages from a storm and they were there fast and I appreciate that.
Absolute Best Company
Everyone is super nice and cares about your account. Natalie is great and always tries to take care of anybody who walks in the door.
Response from developer
Thank you for being a member!
Difficult
The website is difficult to maneuver. If I want to quickly jump on and pay my bill it’s a nightmare. I am not interested in the other links or information available. In particular I’m referring to paying as a guest. It’s difficult to get to the page. Log in and making my payments is simple.
Response from developer
Hello, we would love to hear your thoughts on what can be done to improve the experience. Feel free to reach out to adam.rayborn@kyfb.com. Thank you for being a KFB member!
Fantastic App
This app gives me simple access to my account along with my member benefits, farm markets, and news. The latest update has made everything even better!
Need some new update or work in the App
When I first opened this app, I liked, but eventually I didn’t like it, every time I get into the app I have ti log in again in my account and I been having problems paying my insurance, I need help from a family member who is in the same insurance to paid since I tried many time but the app just don’t let me access to it.
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Response from developer
We are sorry you have had issues. We have made a lot of changes to the app to make things easier. Please give the newest version another try. You can also reach out directly to Adam.rayborn@kyfb.com with any questions or concerns.
Practically useless
Shows notification but when you open the app nothing. My autopay messed up & I drove with no insurance, no notification.
The fact that you can pull up a proof of insurance is about all it’s good for.
The fact that you can pull up a proof of insurance is about all it’s good for.
Response from developer
We are sorry you have had issues. We have made a lot of changes to the app to make things easier. Please give the newest version another try. You can also reach out directly to Adam.rayborn@kyfb.com with any questions or concerns.
Trash
This app is useless.
Garbage
Imagine developing an app this bad.
Please fix user annoyance
Your app does what it needs to do. But I need to point out that your programming work to allow faceID login is all screwed up by the captcha on the login screen. And you don’t seem to notice that using my faceID is proof I am not a robot.
Login
Junk app, can’t even login to pay the dang bill!!!
Original version was better
Absolutely hate this version , the original version was so much better. More user friendly! You could see a payment schedule. A Due date & amount even if nothing is due at the time
Does not work
As soon as I log in, it immediately logs me out. I have called and have not received any assistance in getting it fixed.
Response from developer
We are sorry you have had issues. We have made a lot of changes to the app to make things easier. Please give the newest version another try. You can also reach out directly to Adam.rayborn@kyfb.com with any questions or concerns.
Second Review
Second review, after speaking with customer service and the development team lead. I was able to find my isurance card, after screenshots and directions. As for the app, I stand by my first review. The app is clunky, and difficult to navigate. Too many steps to get your card for proof of insurance. However, if you want your membership card, well, that's right there!
However, KY Farm Bureau is still the best insurance company I have worked with. The fact that the development lead contacted me less than 12 hours to resolve my issue speaks volumes of their dedication and support. I would rate their company a 10/10.
Please, modify the app for ease of quick use, and not integrate web components into the native iOS platform. Mutliple cards should be able to save for quick use (families).
However, KY Farm Bureau is still the best insurance company I have worked with. The fact that the development lead contacted me less than 12 hours to resolve my issue speaks volumes of their dedication and support. I would rate their company a 10/10.
Please, modify the app for ease of quick use, and not integrate web components into the native iOS platform. Mutliple cards should be able to save for quick use (families).
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Waste of time and space
Let me start with the app itself works ok. The problem is the absolute mind numbing process of logging in EVERY SINGLE TIME and then having to do the reCAPTCHA test EVERY SINGLE TIME! Shame to think the developers of KFB themselves won’t update the app to remember a users credentials or use Face ID. I’d just assume use the web version and not waste space on my phone.
Update 9/26/24. Tried logging in again due to developer response with an update. Can’t login, keeps flashing a red bar across the bottom saying “maintenance mode”. So, now the app doesn’t work at all.
Update 9/26/24. Tried logging in again due to developer response with an update. Can’t login, keeps flashing a red bar across the bottom saying “maintenance mode”. So, now the app doesn’t work at all.
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Great insurance, horrible app!
Needed simple proof of insurance cards to show dealership. Impossible to find. Clunky. Navigation is terrible.
Response from developer
We are sorry you have had issues. We have made a lot of changes to the app to make things easier. Please give the newest version another try. You can also reach out directly to Adam.rayborn@kyfb.com with any questions or concerns.
Horrible app
This app and their website is horrible! I repeatedly have to log in just to try to pay my bill. I have tried about 10 times today to pay my bill and it either won’t let me, kicks back to the login screen, or says there is nothing to pay when I know there is.
Response from developer
We have completely overhauled the access to your user account. Please give it a try.
Thanks to your app, I’m looking for another insurance company
Dear App Developer Person: When I log into the KYFB app, it shows my login is accepted. And then it requires me to login a second time. Then it allows me to go to the payment section. After I am in the payment section I click to make a payment and it logs me out. this app has had bugs in it for a long time. Please try using the app yourself and ask your friends to give you their feedback. Maybe you are not aware of how many problems it has. You are driving people away from the company that you work for. Eventually, this could hurt your job. I would suggest that you fix this problem if you want people to stay. In this day of age, I should be able to log into my app and make a payment with no problem, only having to login one time. Thank you. The best chance that KYFB has to keep me as a customer is if you fix this app.
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Response from developer
We have completely overhauled the access to your user account. Please give it a try.
Waste of time and space
Let me start with the app itself works ok. The problem is the absolute mind numbing process of logging in EVERY SINGLE TIME and then having to do the reCAPTCHA test EVERY SINGLE TIME! Shame to think the developers of KFB themselves won’t update the app to remember a users credentials or use Face ID. I’d just assume use the web version and not waste space on my phone.
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Response from developer
We have completely overhauled the access to your user account. Please give it a try.
Please Fix or I’m leaving KYFB
Your app will sometimes let me login, and sometimes will not. It repeats asking for email and password after it accepts it. Then I have to verify I’m not a robot by selecting pictures over and over.
Please fix. You are driving customers away from KYFB. Thank you.
Please fix. You are driving customers away from KYFB. Thank you.