Lousy app
Able to log in but not able to make payment via app, was kick out when click to make payment. No miss, every time click to make payment will be kick out from apps
No real person chat
There’s completely no one able to attend to your query in the chat, only Please select the number that corresponds to the topic you need assistance with:
1. Bills
2. Contract Renewal
3. Move House / Transfer Ownership
4. Payment
5. Sign Up / Promotions
6. Termination
7. Web Portal / Mobile App the numbers you typed in only corresponds to a set of pre-loaded answers and none is a real person reply. Frustrated with all the chatbots these days then all the real people should stay at home and let the bots work.
To continue, select one of the options below. (Please choose only one option).
• Return To Questions
• View Other Topics
• End Chat
1. Bills
2. Contract Renewal
3. Move House / Transfer Ownership
4. Payment
5. Sign Up / Promotions
6. Termination
7. Web Portal / Mobile App the numbers you typed in only corresponds to a set of pre-loaded answers and none is a real person reply. Frustrated with all the chatbots these days then all the real people should stay at home and let the bots work.
To continue, select one of the options below. (Please choose only one option).
• Return To Questions
• View Other Topics
• End Chat
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Make payments Problem
Once go to the payment page and click make payment ,it will be hang and then disappear ,cannot pay online by app
Archaic & disgracefully lousy app
For such an established and profitable company like Keppel, this app is disgustingly and disgracefully lousy! Making payment is so painfully slow and ineffective, and the app works and feels like it was developed in the 80s. All the staff who worked on this app and definitely the final approver should be lined up in a row for a firing squad! SHAMEFUL FOR KEPPEL!
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Can’t see credit balance
My new replacement card was billed twice and so had a surplus. The following month there was another deduction. Why aren’t we able to see our credit balance?
App is unstable
The app always hang, sometime pdf document cannot be opened and the payment also always have to keys in twice then can go through. Please do so up grade the the apps.
Price reflected for bill does not tally with scanned QR quote
Charged twice for the same bill as first payment with a credit card was told that it was not transferred. Used a different card to pay and was successfully transferred. Next day was informed that my two credit card used for payment was credited and paid to Keppel electric. Pls look into the matter. Thanks
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Session expired
After the app update, every time I signed in with SingPass, the app immediately showed the the session has expired.
Tried several times, the same thing happened.
Tried several times, the same thing happened.
Bills
Payment made with credit card & confirmed by bank but unfortunately Keppel Electric did not update & sent reminder for “outstantamount”
Unable to make payment
Unable to make payment via credit card
Bill forwarding
is there a way pdf bill can be forwarded via email? I am using iOS and currently only viewing on my device is allowed.
Cannot view bill
Cant view bill too.
Cant even log in at website as the alternative. (Singpass cannot find the page to return)
Cant even log in at website as the alternative. (Singpass cannot find the page to return)
View Bill
The system cannot view using IPhone. How do I know the bill keep going up?
I don’t know any extra charges?
System not robust, everytime view cannot, no alert to inform I should pay bill.
Need to improve, give a pre alert 3 days before due date.
I don’t know any extra charges?
System not robust, everytime view cannot, no alert to inform I should pay bill.
Need to improve, give a pre alert 3 days before due date.
Log in error
It is quite troublesome to always have to log in with OTP despite having password and facial scan security. Frequently have error issue to view bill after signing in
Please enable print from mobile phone
Please enable bill printing from mobile phone. It’s very inconvenient to open the laptop, log in and print the bill every month. Please enable print function in mobile app.
Lousy design and usability
This might be the worst app I had ever experienced so far, always hang somewhere when you try to log in for payment, attempted to log in by singpass numerous times in last week up to now, all failed. What’s the use to have such crap app for thousands users???? Especially No improvement or upgrade. Very disappointed!!
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Cannot login via singpass
The singpass button is unresponsive. After spamming many times and finally being able to launch singpass, it cannot load the keppel account after signing in.
Times like this I lament why 0 stars is not an option.
Times like this I lament why 0 stars is not an option.
extremely slow and reset of password is glitchy
whoever approved or made this App should not be in the job. it is very slow and glitchy. i honestly dont feel safe using this app and fear keppel electric losing my data online.
Unable to login
After logging in with SingPass, it hangs(white screen) and unable to proceed.
Everything seems to be broken
The only function thats working is when they are chasing for $$$ 🙄 others seems to be broken
