App seems to have a lot of bugs
I get this app to work properly maybe 50% of the time, so I rarely get to use or earn rewards. I brace for something to go wrong every time. Really frustrating. Today, the error message I when I hit checkout is "Error validating basket ." Tried to troubleshoot several times and finally called the restaurant to orderWaste of my time.
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Needs Improvement
Placed an online order for pickup in the app - I am a loyalty rewards member and my order was missing the Toast that came with the “Kirby Kickstart” it also said ready in 25 minutes so I arrived on time & had to wait 10 minutes past my pickup time when the restaurant was empty … not sure if the kitchen was just having a bad since this is not how things usually go at Kirby Lane? … but the food I did get was delicious as usual & the staff is always friendly!
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A little buggy
They forgot an item I paid for, but I have no way of informing them after the fact except going all the way back to the restaurant. I wish we could give feedback within the app itself.
I also wish I could deselect butter and syrup for pickup orders, because I have those at home, but it forces you to "select" them because the checkboxes aren't optional.
I also didn't receive a notification (from either my phone or from staff) when my order was ready.
I also wish I could deselect butter and syrup for pickup orders, because I have those at home, but it forces you to "select" them because the checkboxes aren't optional.
I also didn't receive a notification (from either my phone or from staff) when my order was ready.
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Incorrect Pricing & Difficult to Pay
First of all, please let me buy queso without the chips. I don’t always need a whole bag of tortilla chips and I want the option to pay for queso without the addition of chips.
Secondly, this app adds an extra .25 or .50 cents to certain side items for entrees that it doesn’t add to others. The prices don’t always add up the same if I were to eat-in.
Tried the gift card option - wouldn’t let me pay with both the gift card and the debit card. On top of that, I closed and reopened the app to find the same gift card added 4x to the account with no option to delete the gift card. Also, still wouldn’t let me use my credit card to pay the excess amount after the gift card.
Lots of issues with this app, and the no/yes utensils option does nothing. I always put no utensils and yet, they’re always included. I can’t see what my rewards are, and I don’t like that there is a qualifying minimum amount I have to hit to earn rewards. I am one person, and sometimes my food is just under that $15 minimum. Doesn’t seem like it’s a fair set up.
Rework the rewards system and rework the app. Would give it one star, but the food quality deserves its own star.
Secondly, this app adds an extra .25 or .50 cents to certain side items for entrees that it doesn’t add to others. The prices don’t always add up the same if I were to eat-in.
Tried the gift card option - wouldn’t let me pay with both the gift card and the debit card. On top of that, I closed and reopened the app to find the same gift card added 4x to the account with no option to delete the gift card. Also, still wouldn’t let me use my credit card to pay the excess amount after the gift card.
Lots of issues with this app, and the no/yes utensils option does nothing. I always put no utensils and yet, they’re always included. I can’t see what my rewards are, and I don’t like that there is a qualifying minimum amount I have to hit to earn rewards. I am one person, and sometimes my food is just under that $15 minimum. Doesn’t seem like it’s a fair set up.
Rework the rewards system and rework the app. Would give it one star, but the food quality deserves its own star.
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Great Rewards, Some Flaws
I am trying to remember to use the app when I order so I get the club perks. Overall it’s easy to navigate and the photos make it easy to choose food.
Here are the things I wish they would improve:
- It looks like you can unselect butter and syrup on some orders but you can’t. I kept trying as I have syrup and butter at home and want to eliminate the little containers.
- Not all subs are offered. I can specify no meat in most cases but it would be great if I could check off subbing with Turkey Bacon or Veggie Patties. They happily do it onsite but I’m always nervous it will be missed in the comments. Also unsure why I can’t specify vegan queso on any dish that is made with queso.
Here are the things I wish they would improve:
- It looks like you can unselect butter and syrup on some orders but you can’t. I kept trying as I have syrup and butter at home and want to eliminate the little containers.
- Not all subs are offered. I can specify no meat in most cases but it would be great if I could check off subbing with Turkey Bacon or Veggie Patties. They happily do it onsite but I’m always nervous it will be missed in the comments. Also unsure why I can’t specify vegan queso on any dish that is made with queso.
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