HR-V ….not compatible
wow
I’m frustrated
No customer service
No access
Honda
Not worth it at all
App sucks
Rip off
Bad app
Mi Chevy
Thieves
If you’re in Australia don’t do this
Only AFTER payment, when it prompted me to connect my car through Toyota Remote Connect, did I discover that the advertised remote features weren’t available for my Australian vehicle. The FAQs repeatedly refer to US vehicles and services, but I couldn’t access those before getting past the payment screen. This wasn’t clearly explained on the Australian App Store listing either.
How are customers supposed to make an informed decision when the app confirms their car is supported, blocks them from proceeding without payment, and only reveals the connection requirements AFTER taking their money?
This is more than an inconvenient compatibility issue. The information I needed to decide whether to purchase wasn’t available to me at the point I was asked to pay. I relied on the app telling me my car was supported. Had the regional restrictions and service requirements been clearly disclosed upfront, I would not have subscribed.
I’ve contacted KeyConnect and requested a refund through Apple. Customers should be able to verify that their car can actually connect BEFORE being required to pay.
