Stopped Working
Useless app stopped working 4 days ago and hasn’t been fixed. Sounds like the company has financial issues as it shouldn’t take this long to get it working again.
AVOID AT ALL COSTS.
AVOID AT ALL COSTS.
Don’t do it
Do not use this app as a coach, it’s impossible to cancel subscription as there is no customer service anymore.
Terrible customer support
Have been trying to cancel my subscription for months now with no communication after almost daily requests, they still charge me and are very unhelpful & non responsive.
Needs so much improvement
I’m only using this app as it’s what my coach uses to track my nutrition. I don’t use the fitness side of the app. You can’t edit recipes after they’ve been added into the system. It takes ages to load your own custom meals. It glitches and sometimes deletes the wrong entry instead of the entry you’re trying to delete. I’ve used MyFitness pal premium and the basic before and both of these versions are way better than the KeyStone app.
Show more
Average at best
There are so many better apps than this.
It often will not track your progress properly.
The food options are limited.
The training sessions are often confusing and hard to follow.
There are no options to send you coach photos through the messaging section.
Needs a lot of improvement.
It often will not track your progress properly.
The food options are limited.
The training sessions are often confusing and hard to follow.
There are no options to send you coach photos through the messaging section.
Needs a lot of improvement.
Horrible
Well what can I say. This was already the slowest health app out there. Now it won’t even load anymore!
Doesn’t sync with anything
My trainer changed to this platform so I am required to use it. I had to spend hours building meals that I already had in myfitness pal, it doesn't recognise 50% of barcodes I scan, and it doesnt sync to my apple watch. Ive only been using it for a week but Im already beyond frustrated and considering just asking my trainer to email me my exercise program each week.
Show more
Terrible customer support
I was using this platform for my clients nutrition and training plans. They have always been very prompt with support messages but that has changed in recent months. I began emailing them with issues I’ve had (unable to get in to my account) for three months. It took them 8 weeks to reply to my emails and each reply since then is taking 1-2 weeks. My issue still isn’t resolved and it’s effected my business.
Show more
Ok but needs improvements
You need to do some user testing on this to find out the issues...
- it’s pretty slow to load when searching food and foods don’t always come up when you’ve typed them exactly correct (basic vegetables such as cauliflower)
- the new date picker is annoying, it makes me have to go and check the date rather than being able to see the day on the calendar and use a one tap interaction.
- looks like you just keep tacking things on when needed and not thinking about the whole experience
- I can’t just copy one meal or select a meal I’ve entered to make it a recipe or ‘custom’ I have to go into those sections and re enter it.
I could go on for a while but they are the main things.
- it’s pretty slow to load when searching food and foods don’t always come up when you’ve typed them exactly correct (basic vegetables such as cauliflower)
- the new date picker is annoying, it makes me have to go and check the date rather than being able to see the day on the calendar and use a one tap interaction.
- looks like you just keep tacking things on when needed and not thinking about the whole experience
- I can’t just copy one meal or select a meal I’ve entered to make it a recipe or ‘custom’ I have to go into those sections and re enter it.
I could go on for a while but they are the main things.
Show more
Lots of opportunity to improve
I don’t normally do a lot of reviews but am required to use this app as part of a transformation challenge.
Entering new items is not easy and the use of grams as a default is a challenge. This is not normally how we weigh and measure things as people in the US.
When scanning something new, it does not update immediately resulting in one having to chose something close but not exact to put in your log. Or enter everything manually.
On custom manual entries, there is no option for a serving size of 1. In my case wanted to enter one skinny tamale. So now have an entry that shows it is 1g, instead of just 1 tamale.
I also find the app does not track with my Apple Watch steps, I have an iPhone and every thing is linked. Ideally the steps would match and update automatically. My Fitness Pal app does all this! It also loads in my other exercise and calories burned. This app does not.
Entering new items is not easy and the use of grams as a default is a challenge. This is not normally how we weigh and measure things as people in the US.
When scanning something new, it does not update immediately resulting in one having to chose something close but not exact to put in your log. Or enter everything manually.
On custom manual entries, there is no option for a serving size of 1. In my case wanted to enter one skinny tamale. So now have an entry that shows it is 1g, instead of just 1 tamale.
I also find the app does not track with my Apple Watch steps, I have an iPhone and every thing is linked. Ideally the steps would match and update automatically. My Fitness Pal app does all this! It also loads in my other exercise and calories burned. This app does not.
Show more
Great app
I first used this app as a client from another coach, now I use it to coach my own clients. It’s brilliant and the customer service is incredible. I highly recommend using Keystone
Good but could be better
Good app, for online coaching and management of food and workouts. Integration with Apple HealthKit would make this app excellent!!
Great app for coaches and clients
Awesome support and the app is improving all the time with new features and integration.
This is BIG! 😍
Loving the newest updates - this app is onto something, makes tracking & goal setting a breeze.
The holistic approach to goals is also greatly appreciated 👏
The holistic approach to goals is also greatly appreciated 👏
Rubbish update
The app worked fine until recently. The barcode scanner no longer recognises UK food, and all of the meals that I’d saved in the previous 8 months have vanished meaning I have to start everything again. Keystone has been a great tool in helping me track and lose 7 stone but this update is a massive step backwards
Show more
App keeps getting better
I use this to track all my clients progress and the amount of work and upgrades and continued improvements is incredible! Highly recommend this software!
Increasingly frustrating
Useful for tracking key changes following body scans, I found the food tracking handy until recently.
The food search function has become temperamental, I can’t find the same foods I used to easily locate through the search and the order results are now returned in is nonsensical.
As this is one of the apps key function it is becoming increasingly frustrating to track my eating.
The food search function has become temperamental, I can’t find the same foods I used to easily locate through the search and the order results are now returned in is nonsensical.
As this is one of the apps key function it is becoming increasingly frustrating to track my eating.
Show more
Was great until now....😕
My app has been frozen all day saying “unable to process your request. Try again” It doesn’t need an update so has anyone got tips on how to fix?
Solid app could improve slightly
I got this app as part of my training routine with my coach @ RBT. seems really solid, easy to get around and good info.
I think there are a few things that could make this experience 1 star better;
- integrate with apple health kit so that steps can be tracked from Apple Watch or other tracker data
- offer Apple Watch app for simple data input like water consumption
- integrating with health kit would also allow sleep tracking rather than needing a seperate app and manual input for this
Just my ideas, I hope you find them helpful.
I think there are a few things that could make this experience 1 star better;
- integrate with apple health kit so that steps can be tracked from Apple Watch or other tracker data
- offer Apple Watch app for simple data input like water consumption
- integrating with health kit would also allow sleep tracking rather than needing a seperate app and manual input for this
Just my ideas, I hope you find them helpful.
Show more
Too many glitches
Have only used food tracker so far ... but food entry is really hard work - compared to other apps I’ve used - barcodes aren’t recognised for any English foods and portion size change causes app to crash. Macro entry feature (for foods not already in app) is too basic - can’t set portion size or assign barcode. It doesn’t bring up favourites per meal automatically. Needs a lot more work from developers!
Show more
