Too busy
The screens are just too busy I have difficulty finding stuff. It asks where I want to go on the Home Screen but gives me the map button as well. I’ve just bought an EV4 but the app tells be to look at an EV2. Why do I want Ads. I just want the controls easily accessible. Perhaps a redesign of the interface should be considered. To me using the app is more annoying than useful
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Works well
The app isn’t as responsive as I’d like (can take a while for status etc. to refresh) and could be redesigned so actions you regularly use require fewer taps to navigate to, but otherwise works well
Useful but not pleasant to use
App takes too long to boot up and sync to the car
Slow and obnoxious advertisement
“Hey, Kia app, I need to check if my car is ok”
“Sure! First, let me show you five different agreements you need to sign every couple of weeks. Also, do you want advertising on your email, SMS, application, tattooed to your back? No? Sure? Can I ask again? Oh, also, your session is logged out, let’s log in. Hey, welcome back, here are some more agreements to sign! Also, do you want advertising? No? Anyway, here’s info about the new EV3”
“Can I see if my car is open?”
“Sure, give me about a minute or so… Nah, the servers are down again”
Suffice to say it is absolutely shameful to pay the price of one of these cars and then have to deal with an app so badly written and so ridden with ads.
“Sure! First, let me show you five different agreements you need to sign every couple of weeks. Also, do you want advertising on your email, SMS, application, tattooed to your back? No? Sure? Can I ask again? Oh, also, your session is logged out, let’s log in. Hey, welcome back, here are some more agreements to sign! Also, do you want advertising? No? Anyway, here’s info about the new EV3”
“Can I see if my car is open?”
“Sure, give me about a minute or so… Nah, the servers are down again”
Suffice to say it is absolutely shameful to pay the price of one of these cars and then have to deal with an app so badly written and so ridden with ads.
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Rubbish
Too complex. Poor navigation to change or access sections.
Perry
Why did I have to scroll through what felt like of hundreds of pages of new terms and conditions text on the Kia Connect App, before I could accept it. It also threatened to remove updates if I didn't do this? There was no easy way to accept the conditions. I find some features of the App v. Useful, but the logic of where to find stuff is very confusing.
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Slow and v poor UX
Old app was better. This one’s slow. Bad ux. bad ui. Do better
Great option
Love this app. Rely on it often to open and lock the car and the data it provides.
App not working
Had to agree to the terms and conditions to carry on using app since agreeing to this app has not worked correctly can’t get vehicle diagnostics it is useless if you can’t get the details you require
Still no sign of the app working correctly since I first brought this to the developer
Still no sign of the app working correctly since I first brought this to the developer
Challenging
I have find conversion to electric very challenging with little / no support most of the time I’ve had to YouTube the answer which feels lazy from Kia - I’m not impressed - the car is brilliant but there are many niggles
Sw update too lengthy to approve
I just went through the approval process for a SW update. I had to scroll to the bottom of the legal terms of ALL the countries before the agree option was selectable. Took at least 5 mins to go through the process - scrolling as fast as I could go, not bothering to read anything. This is unacceptable!
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Übersichtlich aber etwas langsam
Die App ist sehr hilfreich und gut strukturiert. Teilweise aber sehe langsam. Alleine der Splashscreen beim Start kann einen wahnsinnig machen wenn man schnell etwas nachschauen oder einstellen möchte
Response from developer
Sehr geehrter Nutzer, vielen Dank für Ihr Feedback. Es freut uns, dass Sie die App als hilfreich und gut strukturiert empfinden. Die Ladegeschwindigkeit kann je nach Gerät und Netzwerk variieren; wir arbeiten kontinuierlich an der Optimierung der Leistung. Ihre Anmerkung zum Startbildschirm haben wir für zukünftige Verbesserungen notiert.
Terrible
Crashed a month ago and cannot get it to work again.
Still sets the alarm off 2 years later when activating climate control features.
It’s terrible
Still sets the alarm off 2 years later when activating climate control features.
It’s terrible
Remote
My remote app on my phone not connecting
So if charging over night and I want to see what charge
has been used to what mileage I have I can’t see it. I’m literally 4 metres away with good WiFi around
my house and garage I’m at a loss as my Kia EV5 is only 3 months old. I know it’s only a toy to have app connection but it’s
So if charging over night and I want to see what charge
has been used to what mileage I have I can’t see it. I’m literally 4 metres away with good WiFi around
my house and garage I’m at a loss as my Kia EV5 is only 3 months old. I know it’s only a toy to have app connection but it’s
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Poor user experience
Whilst app is feature rich and reliable, the user experience is very poor - too many nested menus / key clicks to find what you want. So bad, I used APIs to provide summary, controls and all stats in very simple UI using home assistant.
Useless service
Got a new Kia sportage car registered my car when I go to activate it comes up with a error code. Local dealership don’t want to know and the
support line is awful so half the features in my new car I can’t use
support line is awful so half the features in my new car I can’t use
Broken
Currently app is completely broken. Allows logon and that’s it- nothing else works
Decent but…
To the developer, please please please make the app and backend services check my car’s status and battery level before I open the app, or as it opens. It’s a pain seeing ‘checked 1 day ago’ and then ask it to check, then wait for it to check. I want to see the charge it has now. My Renault app does this already. Otherwise it’s pretty good.
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Broken
The app has been down for over a week, so poor support. Can only use the lock and unlock function right now.
Great but confusing
Really good, lots of functionality but where you find everything is confusing. There seems to be no structure and no clear definition to the available functions. The layout needs rethinking but it could be really great if this was addressed. Other than that well worth having. On the front screen should be battery status and control of all the functions. I see ‘Let’s get going’ but I have a maps button down the bottom. I can access the store but I have a store button down the bottom. Why have it twice. Front screen should be battery status and all the icons to control the functions for easy access. All the functions are in the app but difficult to find or you have to drill down too much. When you find it all though it works well.
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