App is nice
Helpful
Cannot cancel
Good app for moms with multiple kids
Scammy Practices
Short but effective
Will try with my kid.
Useful App
Would not recommend
There is no clear or convenient way to cancel a subscription through the app. I searched throughout the app before deleting it, and there was no option to cancel or even view my subscription status. I also checked my Apple subscriptions, and it wasn’t listed there, so I believed I had simply signed up for a one-month service and deleted the app.
Instead, I was charged another $40 on the day of the renewal, which is when I realized it had been an ongoing subscription. When I contacted customer support, they refused to issue a refund.
If there had been a clear way to view my account information and cancel my subscription within the app, I would not be in this situation. Making subscription details and cancellation options difficult to find creates unnecessary frustration for customers. Whether intentional or not, it gives the impression that the process is designed to make cancellations difficult, and I don’t believe that’s a good business practice.
I hope the company improves its transparency by making subscription status, billing information, and cancellation options easily accessible within the app so other customers don’t have the same experience.
— Brittany Adams
Not for older kids
Not supportive
Tricky
Ran into so many roadblocks trying to cancel that I had to cancel my credit card just to get out of it!
Scam
Response from developer
Hi, thank you for taking the time to share this, and I'm really sorry to hear about the experience you've had. This isn't the impression we want anyone to have of Kidology, and I'd like to make it right. Please reach out to us at support@kidology.app with the email you signed up with, and we'll sort out a full refund for you right away and make sure the subscription is properly cancelled on our end too. Again, I'm sorry for the frustration this caused, and thank you for flagging it so we can fix it.
Visuals are SO UGLY.
Response from developer
Thank you for the honest feedback, and for staying open to updating your review as you go — that means a lot. You're right that design is subjective, and we're actively working on improving the visuals based on input like yours. On the advice itself — that's what matters most. We'd love to dig into where it's falling short for you, so please reach out to support@kidology.app with some specifics. We want you getting real value here, not just paying for something that isn't landing. Thanks for giving us a shot.
Lovely app for tired moms
Great for Parents
Great app for parents
Scam
Please refund my money. This is absolutely a scam and I want my money back.
Response from developer
Hello! We’re really sorry for the frustration you experienced. That’s absolutely not the experience we want anyone to have. As soon as we saw your message, we reached out to you directly, helped resolve the login issue, and made sure you were able to access your account and resources. We also added bonus materials to your account as a small apology for the inconvenience. If you’re still experiencing any issues at all, please reply to our support email and we’ll take care of it immediately. We’re here to help.
