Disappointed
Misleading Charges by kids Jigsaw Puzzle game by Keiki World – Refund Request
My intention was only to subscribe to the one-month trial for approximately $10. Instead, the app charged a total of $75 through three separate transactions.
I contacted their support immediately after noticing the charges, but they replied that they could not issue a refund.
I kindly ask Apple to review this app’s subscription terms, pricing transparency, and sales practices, as they appear to be misleading and have affected many users. I also respectfully request a refund for these unintended charges.
Thank you for your time and consideration.
Response from developer
Hi, we completely understand how this feels. It’s never our intention to surprise anyone with charges. Please give us another chance by emailing us directly at help@keiki.app, and we’ll get back to you as quickly as we can. We value your feedback and are here to help! 🙏
Be careful of add on
Their account setup is very misleading and I signed up without knowing and the support team said there was nothing they could do
Hoping my toddler will like it 😫
Response from developer
Hi Britt! We’re really sorry for the confusion during sign-up — that’s definitely not the experience we want for you. Please reach out to us at help@keiki.app, and we’ll take another look at your case to see how we can help. We appreciate your feedback and are working to make the process clearer.
I did not sign up for this
Response from developer
Hi! We're sorry to hear you're having trouble with unsubscribing. Please don’t hesitate to contact us at help@keiki.app so we can assist you with managing your subscription and resolving any issues you may have. We’re here to help! Cheers!
What a joke
Response from developer
Hello! Oh no! That definitely doesn’t sound right. Let’s check what’s going on - please reach out to our support team at help@keiki.app, and we’ll get this sorted quickly.





