stop continuous on ios
App startet nicht mehr
App won’t work anymore
Response from developer
We’re sorry the app stopped working even after you reinstalled it. The launch issue in version 3.0.2 has been fixed in our latest release. Please update KidsGuard Pro directly from the App Store—there is no need to reinstall it or update your iPhone. Your active subscription will remain available when you use the same account. — CLEVGUARD TECHNOLOGY CO., LIMITED Team
Crashes
Response from developer
We’re sorry that the app started crashing. We have fixed this specific startup crash in the latest version. Please open the App Store, search for KidsGuard Pro, tap “Update,” and then reopen the app. If the update button is not displayed, refresh the Updates page in the App Store. — CLEVGUARD TECHNOLOGY CO., LIMITED Team
Cheating
Arnaque
Does not work with iPhone
Response from developer
We’re sorry the setup stops at 50%. Resetting the password will not resolve the issue if two-factor authentication is enabled. First, confirm that the same Apple ID can sign in successfully at iCloud.com. Then restart the setup and enter the six-digit verification code sent to the child’s iPhone when prompted. Please also make sure iCloud Backup is enabled. If it still reports an incorrect password, email support@clevguard.com with a screenshot, your iPhone model, and iOS version. For your security, never send us your Apple ID password. — CLEVGUARD TECHNOLOGY CO., LIMITED Support Team
Doesn’t work most of the time
Response from developer
We’re sorry the connection has been unreliable. Please update KidsGuard Pro to the latest version, confirm that the child’s device is connected to the internet, and open “Permissions Check” to re-enable any disabled permissions. Then restart the child’s device and tap “Sync” on the device page. If the data still does not update within 10 minutes, email support@clevguard.com with your account email, device model, system version, and the approximate time the issue occurred so our technical team can check the connection logs. — CLEVGUARD TECHNOLOGY CO., LIMITED Support Team
Bad Software
I can't access the application
I give up.
Response from developer
We’re sorry your renewal was not synced. Please update the app, sign out, then sign in with the same account used for the renewal and select “Restore Purchases.” If it still shows “Expired,” please do not pay again—send your renewal receipt and account email to support@clevguard.com so we can verify and sync your license. — CLEVGUARD TECHNOLOGY CO., LIMITED Support Team
I had already subscribed for month
Not able to bind device after payment done
No working
Response from developer
We’re sorry you were charged but cannot proceed past the home screen. Please update the app, confirm the subscription is active under Settings > Apple ID > Subscriptions, then sign in with the purchasing account and tap “Restore Purchases.” If the error remains, send the receipt and error screenshot to support@clevguard.com. Please do not pay again. — CLEVGUARD TECHNOLOGY CO., LIMITED Support Team
Not working
Response from developer
We’re sorry the app stopped working every day at midnight. This issue has been fixed in the latest version. Please update the app through the App Store and restart it—reinstalling should no longer be necessary. If it happens again, contact support@clevguard.comwith your device model and system version. — CLEVGUARD TECHNOLOGY CO., LIMITED Support Team
