Legitimate app support provided
Really useful platform and easy to use. I was pleasantly surprised that when I gave feedback from within the app regarding the new notification bell feature they listened, responded promptly and within a few days had rolled out a new release with a “mark all as read” button to clear my notification count down to zero. Incredible.
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Facilitates practical workflow
Awesome software that facilitates an easy and practical workflow to ensure compliance. Customer support is impeccable!
Log in problem
Very helpful…Thankyou so much for helping me.
Kinderloop listen to their customers!
As an early childhood education and care provider, we have used Kinderloop for more than a decade. We have found the product great, but even better is that it rarely has tech issues (and if it does, Kinderloop let their customers know about it and fix it quickly and the support is exceptional. Any questions are answered quickly and by a human (usually a human you’ve communicated with before because they’ve been there for years!). I’ve given plenty of feedback which has been responded to respectfully - either with a “no, and this is why” or “that sounds like something we can investigate implementing” and before you know it, it’s happening. The team seems to genuinely care about reducing my admin load and I am very grateful for that.
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App doesn’t send email to reset or even create a login
App doesn’t respond, useless
Response from developer
Hi there, apologies for the delayed reply... if the app has not emailed you a link to reset your username/password it may be because your email is not in our system or has been entered incorrectly, please feel free to email support@kinderloop.com so we can help further.
