Facilitates practical workflow
Awesome software that facilitates an easy and practical workflow to ensure compliance. Customer support is impeccable!
Log in problem
Very helpful…Thankyou so much for helping me.
Kinderloop listen to their customers!
As an early childhood education and care provider, we have used Kinderloop for more than a decade. We have found the product great, but even better is that it rarely has tech issues (and if it does, Kinderloop let their customers know about it and fix it quickly and the support is exceptional. Any questions are answered quickly and by a human (usually a human you’ve communicated with before because they’ve been there for years!). I’ve given plenty of feedback which has been responded to respectfully - either with a “no, and this is why” or “that sounds like something we can investigate implementing” and before you know it, it’s happening. The team seems to genuinely care about reducing my admin load and I am very grateful for that.
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App doesn’t send email to reset or even create a login
App doesn’t respond, useless
Outstanding
We’ve been using Kinderloop for a few months now, and it continues to exceed our expectations in every way. The platform is incredibly user-friendly, offering a seamless way to document and share children’s learning with families while aligning beautifully with the EYLF and NQS frameworks.
What truly sets Kinderloop apart is their outstanding customer service. Whenever we’ve had a question or needed assistance, we've been able to speak with a real person. Their support team is not only responsive and knowledgeable but also genuinely warm and helpful. They understand the unique needs of early childhood educators and always go above and beyond to ensure we feel supported.
This kind of personalised service is so rare and it makes all the difference. Knowing that help is just a call away gives us real peace of mind. We feel like valued partners, not just users of a product.
My team highly recommend Kinderloop to any early learning service looking for a reliable and educator-focused platform—with the bonus of truly exceptional human support.
What truly sets Kinderloop apart is their outstanding customer service. Whenever we’ve had a question or needed assistance, we've been able to speak with a real person. Their support team is not only responsive and knowledgeable but also genuinely warm and helpful. They understand the unique needs of early childhood educators and always go above and beyond to ensure we feel supported.
This kind of personalised service is so rare and it makes all the difference. Knowing that help is just a call away gives us real peace of mind. We feel like valued partners, not just users of a product.
My team highly recommend Kinderloop to any early learning service looking for a reliable and educator-focused platform—with the bonus of truly exceptional human support.
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Great app but notifications could be more specific
A great app to keep me updated with news, events etc. The one thing that could use improvement is the notifications (I use an iPhone). Notifications always say “there is new information” but often it is just another parent commenting on a post and isn’t relevant. Notifications could be more specific such as “there is a new comment on a post from 1/1/25” or “there is a new post” or even give a name as to who has posted like Facebook notifications.
Thanks team
Thanks team
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Good and Quick Service
Really good and quick response to my query .I was struggling with but Dan Helped me and all queries resolved great work thank u very much
UI/UX needs to improve
I struggled to use this app seamlessly as it load the whole page instead of just updating the data. The ux is pathetic and the team can focus on improving the customer experience.
I compared it to Storypark app which had far better experience than this app.
I compared it to Storypark app which had far better experience than this app.
Delay on posts and notifications
The delay on posts showing up in our feed is really disappointing. We often see posts appear in our feed days or even weeks after they were initially posted by the daycare centre. The reason parents use these apps are so that we can check how our children’s day is going, and the app fails to let us do that.
We’re running the latest version of the app, on the latest phone software and still the same issue. Other daycare apps are far superior.
We’re running the latest version of the app, on the latest phone software and still the same issue. Other daycare apps are far superior.
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College assignment level app
Using this app felt like I was using some college student's assignment app. I think even students can make better app than this. This is the Worst daycare app I've ever seen. Daily chart UX is rubbish, took so much time to understand what was the update. Refreshing time also added up in this confusion as the app is horrible for updating the data. Lot of updates I get the next day because while opening the notification, it doesn't show what's new correctly. Someone's birthday, I got 30 notifications for all d wishes in comments, no way to mute, had to use phone's feature to mute the app updates.
I really can't write all the issues they have. I think the company should scrap this completely nd outsource the app making to some reputed firm. Or if u wanna fix it, APPOINT A UX EXPERT 1ST.
I've used Xplor and had amazing experience in it. Except few "cud b better" things, I loved it so much, data was accurate, the updates were clear, notification showed clear info after phone unlocked, very easy to use app.
If this was my Daycare, I'd stop use of this app right away.
I really can't write all the issues they have. I think the company should scrap this completely nd outsource the app making to some reputed firm. Or if u wanna fix it, APPOINT A UX EXPERT 1ST.
I've used Xplor and had amazing experience in it. Except few "cud b better" things, I loved it so much, data was accurate, the updates were clear, notification showed clear info after phone unlocked, very easy to use app.
If this was my Daycare, I'd stop use of this app right away.
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Needs a revamp!
The app is delayed notifying you when a post has been uploaded. Often the educators post during the day, and I only see the post and get notified towards the evening often overnight. Compared to another app I used at a different preschool, this one has a lot of work to be done to get up to standard.
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Refresh issues
I often miss posts as they appear a day later in my feed, despite refreshes via the app. If you have the app open in the background and receive a notification, you lose the connection from that specific notification, to the post within the app. The browser is more reliable but not as convenient. I hope they can improve the refresh issues, as I would prefer to know what’s going on during the day as opposed to a day later.
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Why are posts hidden?
App seems decent only recently started using but it’s weird that daily posts by educators are hidden inside “post search” under “more”
There should be a dedicated spot on the main navigation for this as this is updated multiple times a day
There should be a dedicated spot on the main navigation for this as this is updated multiple times a day
Very clunky for parents
Needs lots of improvement.
* When you open the app after receiving a notification it’s difficult to tell what’s actually been updated - take us straight to the new content please!
* Sometimes after refreshing multiple times the new content still doesn’t show up. Only works if you close the app and login again.
* The Daily Activity section is a mess, very unclear and scrolls terribly.
* When you open the app after receiving a notification it’s difficult to tell what’s actually been updated - take us straight to the new content please!
* Sometimes after refreshing multiple times the new content still doesn’t show up. Only works if you close the app and login again.
* The Daily Activity section is a mess, very unclear and scrolls terribly.
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Super slow and glitchy
I constantly get notifications that there has been an update yet no update loads.
It takes HOURS for information to feed through.
It takes HOURS for information to feed through.
Not good
Hard to find the old contents. No search no filter. I would like to see my kid’s old posters with his name tag only. How to do that?
Terrible!
This app is not user friendly at all. Everything is all over the place and hard to navigate. You should really consider redesigning this app.
Cheers
Always been professional and provided exceptional service and comfort to both of my girls. Thanks Ann and all the girls
Usability issues and buggy
We find the app non intuitive to use. The little dot navigation thing is horrible. Also several bugs in the workflow. Like getting a notification and it opening to the last post not the post the notification is for. Or trying to leave a comment to an incident report and the text box being too big for the phone screen and then also this messes up the ability to find the save button. So can’t sign the incident report if leaving comments. Can’t save photos.
Generally the app is not easy to use.
Generally the app is not easy to use.
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Ok. Needs lots of improvement.
Photos take a long time to be visible to family members. They are only visible several hours after educators post them.
You can’t see who liked a post.
You should have a way of opting out of notifications on types of posts you’re not interested in.
You can’t see who liked a post.
You should have a way of opting out of notifications on types of posts you’re not interested in.
