Facilitates practical workflow
Log in problem
Kinderloop listen to their customers!
App doesn’t send email to reset or even create a login
Response from developer
Hi there, apologies for the delayed reply... if the app has not emailed you a link to reset your username/password it may be because your email is not in our system or has been entered incorrectly, please feel free to email support@kinderloop.com so we can help further.
Outstanding
What truly sets Kinderloop apart is their outstanding customer service. Whenever we’ve had a question or needed assistance, we've been able to speak with a real person. Their support team is not only responsive and knowledgeable but also genuinely warm and helpful. They understand the unique needs of early childhood educators and always go above and beyond to ensure we feel supported.
This kind of personalised service is so rare and it makes all the difference. Knowing that help is just a call away gives us real peace of mind. We feel like valued partners, not just users of a product.
My team highly recommend Kinderloop to any early learning service looking for a reliable and educator-focused platform—with the bonus of truly exceptional human support.
Great app but notifications could be more specific
Thanks team
Good and Quick Service
UI/UX needs to improve
I compared it to Storypark app which had far better experience than this app.
Response from developer
Thanks for your detailed feedback Deepak, you sound like you are an expert in UX and UI so if you would like to discuss further offer constructive help, please email support@kinderloop.com and we can help.
Delay on posts and notifications
We’re running the latest version of the app, on the latest phone software and still the same issue. Other daycare apps are far superior.
Response from developer
Hi there, you will notice that some of your posts have a little '?' next to the date/time, this indicates the actual time the post was created but then modified by the educator, Kinderloop then shares this with you at the top of your feed so you do not miss it, if it was in proper date order, it would sit within your feed and possibly be lost.
College assignment level app
I really can't write all the issues they have. I think the company should scrap this completely nd outsource the app making to some reputed firm. Or if u wanna fix it, APPOINT A UX EXPERT 1ST.
I've used Xplor and had amazing experience in it. Except few "cud b better" things, I loved it so much, data was accurate, the updates were clear, notification showed clear info after phone unlocked, very easy to use app.
If this was my Daycare, I'd stop use of this app right away.
Response from developer
Thanks for your detailed feedback Mital, you sound like you are an expert in UX and UI so if you would like to discuss further offer constructive help, please email support@kinderloop.com and we can help.
Needs a revamp!
Response from developer
Hi there, you will notice that some of your posts have a little '?' next to the date/time, this indicates the actual time the post was created but then modified by the educator, Kinderloop then shares this with you at the top of your feed so you do not miss it, if it was in proper date order, it would sit within your feed and possibly be lost.
Refresh issues
Response from developer
Hi there, you will notice that some of your posts have a little '?' next to the date/time, this indicates the actual time the post was created but then modified by the educator, Kinderloop then shares this with you at the top of your feed so you do not miss it, if it was in proper date order, it would sit within your feed and possibly be lost.
Why are posts hidden?
There should be a dedicated spot on the main navigation for this as this is updated multiple times a day
Very clunky for parents
* When you open the app after receiving a notification it’s difficult to tell what’s actually been updated - take us straight to the new content please!
* Sometimes after refreshing multiple times the new content still doesn’t show up. Only works if you close the app and login again.
* The Daily Activity section is a mess, very unclear and scrolls terribly.
Super slow and glitchy
It takes HOURS for information to feed through.
Not good
Terrible!
Cheers
Usability issues and buggy
Generally the app is not easy to use.
Response from developer
Hi there, thanks for your constructive feedback, saving photos is at the discretion of your child's educators and is a privacy decision they make. In regards to comments and signing of accident reports, please can you send us a screenshot so we can see what you are experiencing support@kinderloop.com
Ok. Needs lots of improvement.
You can’t see who liked a post.
You should have a way of opting out of notifications on types of posts you’re not interested in.
Response from developer
Hi there, you will notice that some of your posts have a little '?' next to the date/time, this indicates the actual time the post was created but then modified by the educator, Kinderloop then shares this with you at the top of your feed so you do not miss it, if it was in proper date order, it would sit within your feed and possibly be lost. Notifications are a tricky one and we are constantly trying to balance what/how they work.
