Improving the Payment Recovery Experience
The KINTO app offers a great concept for seamless car sharing, but the payment recovery process could be much smoother. Currently, if a payment is declined due to a simple bank error or card limit, there isn’t an easy way to instantly retry the transaction or swap cards within the app. This often leads to bookings being canceled or requiring manual support, which takes away from the otherwise digital and convenient experience.
Adding a short grace period or a manual "Pay Now" button would be a helpful improvement. Allowing users to resolve payment issues quickly through Apple Pay or Google Pay would prevent unnecessary stress and keep the process efficient. It’s a solid service overall, but making the financial side as flexible as the car access would make it much more reliable for everyday use.
Adding a short grace period or a manual "Pay Now" button would be a helpful improvement. Allowing users to resolve payment issues quickly through Apple Pay or Google Pay would prevent unnecessary stress and keep the process efficient. It’s a solid service overall, but making the financial side as flexible as the car access would make it much more reliable for everyday use.
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Response from developer
Hi there, thank you for leaving a review and sharing your feedback on the payment process in the KINTO app. We're always looking at ways we can improve our services and appreciate your ideas. We've shared your feedback with our team - if you have anything else you'd like to add we encourage you to reach out at info@kinto.com.au. We look forward to hearing from you soon and welcoming you back next time you need car hire through the KINTO Australia app. Thank you, KINTO Australia
Great flexibility
I had a trip cancelled by airline and had to cancel. Every other company made a refund so hard. Not Kinto, I just hit cancel booking in the app and was refunded within minutes. Never using standard car hire ever again!
Doesn’t let you log in
What a Joke. if you can’t build a decent app don’t bother wasting people time or are we just harvesting data?
Some good lots of issues
The app changed my start time forward by an hour for no reason and then when I tried changing it back to correct time I got stuck in a loop it just kept pushing start time forward by an hour. Finally spoke to support who were great and apparently the app take 3-4 minutes to update times to reflect in the app, this is terrible ux and caused me to be late. Car was great but when I arrived back on time the app wouldn’t lock the door for 2 minutes putting me just over the return time and now they have suspended my account and trying to charge me exorbitant late fee without even contacting me to see what issues I had using it for first time. Seems likely the settings are to fleece customer first and wait for complaints, not the best way to treat new customers who potentially are going to do thousands of dollars of rides. Deleted for now.
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Response from developer
Hi there, thanks for trying KINTO. We are always looking for ways to improve our services and thank you for bringing these issues to our attention. Please get in touch with our team at info@kinto.com.au and they'll be able to investigate this with you. We look forward to welcoming you back to KINTO once we resolve these issues. Cheers, KINTO Australia
Avoid! Unreliable cars and no proper support
I have used Kinto for over 3 years. The first serious issue happened in 2024 and I thought it was just bad luck. But now in 2026 the same problem happened again. The car got locked hundreds of kilometers from the city and could not be opened at all. Support could not help, only suggested taking a taxi, and never refunded the costs or compensated for the ruined holiday. This is not bad luck but a constant problem with their system. I will never use Kinto again.
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The Best Hire Car
KINTO is incredibly convenient to use. No hassles at all. The whole process is smooth, and picking up and returning the vehicle is quick and effortless.
Suspicious ratings
Looks like some suspicious ratings as their app it filled up with bugs and doesn’t even let me upload my id pictures
Unreliable
Made a booking for 7:45am. Arrived at the pickup location with the car in place. Attempted to proceed with the booking however app continually stated “searching for vehicle”. Called after hours service and was told to logout, uninstall app and try again. Did this twice and still did not work called after hours service again and was told there was nothing they could do and I would have to wait until office hours to speak with a different team. Overall this has been a poor experience with a company that will leave you stranded after hours despite having paid for the vehicle.
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Great 1st Experience
Overall great 1st experience, We hired the car for 10 days, slight initial hiccup while picking the car up where the car was not locked/unlocked via app, this was resolved by proving the car key, on one occasion fuel card did not work which was refunded within a day after logging the claim, customer service is great and prices are very reasonable
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Awesome app and car rental
Great experience. Will do it again this coming Wednesday!
Excellent
Very smooth
Excellent
Have been using every year for family trips using the Kluger, always satisfied
Awesome service
Needed a car urgently and this car service saved me a lot of hassles!! Jess was so lovely to show me how to use a very user friendly app and booking system.
App is garbage
Who ever created or maintains the login feature for this app should find a new career stacking shelves at woollies or Cole’s because they clearly didn’t test the app before sending it out
Love KINTO
Excellent service designed app for renting cars by the hour, day or week, plus great hybrid and electric cars available, which I love driving
Access denied : /
Attempted to create an account and was denied access. Followed up with the team and was not provided a reason why, just the terms of service allow them to deny access to anyone for any reason.
Pleasant experience for a first time user
I had a really great experience for my first time and I definitely will be using it again. I found it easy. I found it great and I had to extend and I was able to very easily. It’s unfortunate that the person before me didn’t have a full tank of petrol, but I was able to get it with the fuel card so all good.
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Circles in error
Tried to register. Asks for bot verification and just circling with error message. Don’t waste your time.
Awful service
We went to a beach near Maroubra, and when we wanted to close the doors and go and enjoy our time the app stoped functioning and the car would not start or lock the doors. They did nothing and went back and forth with them and Toyota road assistance for 6 hours!!! At the end they came and toed the car at 2 am!!! Terrible service!! And the day after they wanted to charge us until the car was toed!!!! What a nasty company!!!
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KINTO
Thank you guys! When I received the car it was well maintained it had a charger in the glove box the fuel card was easy to find, the customer service were very kind and helpful and I overall enjoyed my experience with KINTO much more over any other hire car company!
