Bad service
Worst experience. We returned the car, but their parking spot was blocked. Staff told us to park nearby and email photos, which we did immediately. However, they forgot to move the car and we got a government parking fine months later! Now they are refusing to take responsibility and transferred the fine to my name. Extremely negligent and terrible customer service.
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AVOID THIS COMPANY
I PAID THE RENTAL FEE.
I PAID FOR THE FUEL MYSELF BECAUSE THEIR FUEL CARD WAS MISSING.
I RETURNED THE CAR WITH FUEL STILL LEFT IN THE TANK.
I WAS DENIED A FUEL REFUND.
I WASTED MY OWN TIME AND MONEY FIXING KINTO’S MISTAKE.
Here’s what happened: I rented a KINTO vehicle and drove from Melbourne to Echuca and back in a single day. When I picked up the car, it only had 2 fuel bars remaining out of 8. By the time I needed to refuel, there was only 1 bar left. I then discovered that the fuel card was missing from the vehicle. I immediately called KINTO customer service. The representative instructed me to pay for the fuel myself and assured me that I would be refunded once I sent them the receipt. Trusting their advice, I paid out of my own pocket and submitted the receipt. The next day, I rented the same vehicle again and discovered the fuel card was still missing. Once again, I had to pay for fuel myself. Now KINTO is refusing to pay me back, claiming the vehicle “could not have taken 30 litres of fuel.” How is that my problem? The vehicle was handed over with almost no fuel, the fuel card was missing, and I only paid because KINTO’s own customer service told me I would be refunded. There was even still fuel left in the tank for the next customer to use. RIDICULOUS. They even didn’t give me a sorry, but I wasted my time and energy to solve this, and ruined my mood.
Extremely disappointing experience. Be very careful if you rent from KINTO and make sure everything is documented. (Get a body cam maybe)
I PAID FOR THE FUEL MYSELF BECAUSE THEIR FUEL CARD WAS MISSING.
I RETURNED THE CAR WITH FUEL STILL LEFT IN THE TANK.
I WAS DENIED A FUEL REFUND.
I WASTED MY OWN TIME AND MONEY FIXING KINTO’S MISTAKE.
Here’s what happened: I rented a KINTO vehicle and drove from Melbourne to Echuca and back in a single day. When I picked up the car, it only had 2 fuel bars remaining out of 8. By the time I needed to refuel, there was only 1 bar left. I then discovered that the fuel card was missing from the vehicle. I immediately called KINTO customer service. The representative instructed me to pay for the fuel myself and assured me that I would be refunded once I sent them the receipt. Trusting their advice, I paid out of my own pocket and submitted the receipt. The next day, I rented the same vehicle again and discovered the fuel card was still missing. Once again, I had to pay for fuel myself. Now KINTO is refusing to pay me back, claiming the vehicle “could not have taken 30 litres of fuel.” How is that my problem? The vehicle was handed over with almost no fuel, the fuel card was missing, and I only paid because KINTO’s own customer service told me I would be refunded. There was even still fuel left in the tank for the next customer to use. RIDICULOUS. They even didn’t give me a sorry, but I wasted my time and energy to solve this, and ruined my mood.
Extremely disappointing experience. Be very careful if you rent from KINTO and make sure everything is documented. (Get a body cam maybe)
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Improving the Payment Recovery Experience
The KINTO app offers a great concept for seamless car sharing, but the payment recovery process could be much smoother. Currently, if a payment is declined due to a simple bank error or card limit, there isn’t an easy way to instantly retry the transaction or swap cards within the app. This often leads to bookings being canceled or requiring manual support, which takes away from the otherwise digital and convenient experience.
Adding a short grace period or a manual "Pay Now" button would be a helpful improvement. Allowing users to resolve payment issues quickly through Apple Pay or Google Pay would prevent unnecessary stress and keep the process efficient. It’s a solid service overall, but making the financial side as flexible as the car access would make it much more reliable for everyday use.
Adding a short grace period or a manual "Pay Now" button would be a helpful improvement. Allowing users to resolve payment issues quickly through Apple Pay or Google Pay would prevent unnecessary stress and keep the process efficient. It’s a solid service overall, but making the financial side as flexible as the car access would make it much more reliable for everyday use.
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Big mess around
Membership somehow got declined under my partners name, he called and was told it would take an hour or 2 to work. We waited then called since we never received the email we were meant to, then we were told that their main office hours were over and that we shouldn’t have been told to wait. Just tried this morning under my name instead since they wouldn’t talk to my partner since I used my phone number for his sign up and he was at work with his phone, and somehow been delclined again. Called to see if there was something wrong and I just got they can do it for whatever reason and don’t need to say. She was very rude and cold even if it was an age issue or something I’d understand. I’m 20 personally and my partner is 21, so I can get with my age but most car rentals 21 there’s no issue.
Completely unprofessional
Completely unprofessional
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Great flexibility
I had a trip cancelled by airline and had to cancel. Every other company made a refund so hard. Not Kinto, I just hit cancel booking in the app and was refunded within minutes. Never using standard car hire ever again!
Doesn’t let you log in
What a Joke. if you can’t build a decent app don’t bother wasting people time or are we just harvesting data?
Some good lots of issues
The app changed my start time forward by an hour for no reason and then when I tried changing it back to correct time I got stuck in a loop it just kept pushing start time forward by an hour. Finally spoke to support who were great and apparently the app take 3-4 minutes to update times to reflect in the app, this is terrible ux and caused me to be late. Car was great but when I arrived back on time the app wouldn’t lock the door for 2 minutes putting me just over the return time and now they have suspended my account and trying to charge me exorbitant late fee without even contacting me to see what issues I had using it for first time. Seems likely the settings are to fleece customer first and wait for complaints, not the best way to treat new customers who potentially are going to do thousands of dollars of rides. Deleted for now.
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Avoid! Unreliable cars and no proper support
I have used Kinto for over 3 years. The first serious issue happened in 2024 and I thought it was just bad luck. But now in 2026 the same problem happened again. The car got locked hundreds of kilometers from the city and could not be opened at all. Support could not help, only suggested taking a taxi, and never refunded the costs or compensated for the ruined holiday. This is not bad luck but a constant problem with their system. I will never use Kinto again.
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The Best Hire Car
KINTO is incredibly convenient to use. No hassles at all. The whole process is smooth, and picking up and returning the vehicle is quick and effortless.
Suspicious ratings
Looks like some suspicious ratings as their app it filled up with bugs and doesn’t even let me upload my id pictures
Unreliable
Made a booking for 7:45am. Arrived at the pickup location with the car in place. Attempted to proceed with the booking however app continually stated “searching for vehicle”. Called after hours service and was told to logout, uninstall app and try again. Did this twice and still did not work called after hours service again and was told there was nothing they could do and I would have to wait until office hours to speak with a different team. Overall this has been a poor experience with a company that will leave you stranded after hours despite having paid for the vehicle.
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Great 1st Experience
Overall great 1st experience, We hired the car for 10 days, slight initial hiccup while picking the car up where the car was not locked/unlocked via app, this was resolved by proving the car key, on one occasion fuel card did not work which was refunded within a day after logging the claim, customer service is great and prices are very reasonable
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Awesome app and car rental
Great experience. Will do it again this coming Wednesday!
Excellent
Very smooth
Excellent
Have been using every year for family trips using the Kluger, always satisfied
Awesome service
Needed a car urgently and this car service saved me a lot of hassles!! Jess was so lovely to show me how to use a very user friendly app and booking system.
App is garbage
Who ever created or maintains the login feature for this app should find a new career stacking shelves at woollies or Cole’s because they clearly didn’t test the app before sending it out
Love KINTO
Excellent service designed app for renting cars by the hour, day or week, plus great hybrid and electric cars available, which I love driving
Access denied : /
Attempted to create an account and was denied access. Followed up with the team and was not provided a reason why, just the terms of service allow them to deny access to anyone for any reason.
Pleasant experience for a first time user
I had a really great experience for my first time and I definitely will be using it again. I found it easy. I found it great and I had to extend and I was able to very easily. It’s unfortunate that the person before me didn’t have a full tank of petrol, but I was able to get it with the fuel card so all good.
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