Doesn’t work
I don’t know how many times I’ve tried using the app, can’t get pasted the “enter your number” screen because it keeps saying “server error”. Doesn’t go away and nothing works. Don’t bother downloading
Inconvenient app
Today, I tried ordering ahead on this app using Apple Pay. The app immediately declined my order even though it showed my card getting charged immediately. I called the place to make sure the order hadn’t gone through and they said it hadn’t. I then tried to manually put my card information in, tried to order again and it STILL REJECTED THE CARD even though I put the info in correctly. Once again, my card got a pending charge. I was looking forward to getting coffee this morning and now can’t get anything because this hiccup made me late to work. This app is not very user friendly when it comes to ordering ahead and I really hope they fix this annoying bug. I’ll just be waiting to see if the pending charges on my card get dropped in the meantime.
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How about Sign in?
The app only gives you the ability to sign up. If you have already signed up online and have an existing account it gives you a message that this email has already been registered and from there you are basically stuck. Please fix that so I can sign in and use the app!
Extremely simple
This app is extremely easy to use. I originally avoided downloading the app because of the reviews but as I’ve recently made Klatch my new spot I thought I’d download so I can pick up my coffee without having to wait and I haven’t had an issue. For every $1 spent you get 2 points and to me that isn’t a bad deal. I don’t mind that you have to input your card information it makes things easier for me. Apple Pay would be nice but again it’s a non issue. You can favor your klatch location and favorite orders and can easily click re order with no hassle which I like a lot. I have no complaints, it’s a simple & good app.
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Pointless Hassle
The fact that you can’t place a mobile order from the Klatch website is already ridiculous. Then, this app forces you to
make an account and give unnecessary personal information before you can even see an ordering screen. And, in spite of selecting my preferred location, I still had to manually search for the location seconds later in order to place my order. Plus, it doesn’t even accept apple pay. All of this adds up to an app that is a giant waste of time when is just want to order a drink. Absurd.
make an account and give unnecessary personal information before you can even see an ordering screen. And, in spite of selecting my preferred location, I still had to manually search for the location seconds later in order to place my order. Plus, it doesn’t even accept apple pay. All of this adds up to an app that is a giant waste of time when is just want to order a drink. Absurd.
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could use some work
Please add a way to add extra espresso shots. Also, I can’t sign in because my number is not associated with my email account like I have two accounts or something.
App never works
Every time I want to use it, there is a “network error” after I put my phone number. It never works. Please fix this. I love the coffee but I always choose another place because the app doesn’t work
Horrid app
I honestly do not understand who wrote off as this being intuitive it’s the worst app experience of anything I ever used yet you have one of the best coffees! Can you please please change this app?
What’s wrong
This app is the worst I have ever used. It often doesn’t work. What’s the point of having an app Thats useless?
Horrible
This is one of the worst apps I have ever tried to use. There are options on it that do not work.
The order ahead option for another day doesn’t work because it doesn’t load the shopping cart at all for you to pay in advance.
You also can load multiple forms of payment but aren’t able to choose another payment because it defaults to whatever the first payment you added on…
The order ahead option for another day doesn’t work because it doesn’t load the shopping cart at all for you to pay in advance.
You also can load multiple forms of payment but aren’t able to choose another payment because it defaults to whatever the first payment you added on…
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Server down?!
It’s so difficult to use this app. When I want to order, it says the server/network is down 4/5 times!! Why?! Not friendly app for customer use. So, I order from Starbies instead!
Problems with App
Tried several times downloading app and trying to login with no success. Constantly says “network issues and server issues. Guess can’t get credit or birthday gift!!!
Good coffee the worse app
The manage credit card didnt work. I cant place any order. What’s the point?
App is ok, coffee is better than the big chain
I understand that the ratings are bad because everyone wants a better return rate on the rewards.
Try to appreciate that you're instead getting better quality coffee (try the Honey Latte w/ Breve); the store is clean and bright; the service is stellar; and I wouldn't be surprised if their employees are paid more.
So, I'll rate the app considering all that and its a solid 5 stars.
Note: about the "they're greedy" comments- I once had to remove an item from my order because I didn't quite have enough. When i got to the window; they said it was on them and gifted me the order. I didn't ask then too; and they must've deduced by how I amended the order that I was struggling a bit.
They're anything but greedy.
Try to appreciate that you're instead getting better quality coffee (try the Honey Latte w/ Breve); the store is clean and bright; the service is stellar; and I wouldn't be surprised if their employees are paid more.
So, I'll rate the app considering all that and its a solid 5 stars.
Note: about the "they're greedy" comments- I once had to remove an item from my order because I didn't quite have enough. When i got to the window; they said it was on them and gifted me the order. I didn't ask then too; and they must've deduced by how I amended the order that I was struggling a bit.
They're anything but greedy.
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Horrible App
New app is not working and I am unable to login and access funds in my account. Support reset my password but that did not work, and the have not responded to follow-up queries. Very disappointed and would like a way to access my funds.
Slow and not user friendly
Seriously do the devs read the reviews? Hire some interns and they can probably do a better ux design… Useless app, spend some money on it.
Klatch APP
Was told by the staff to download the app after many visits. App was pretty straight forward to use just remember to verify via email. Store is great and app works.
Andy Lai
On February 19, 2024, I visited the Pasadena branch and placed an order for $20.64. Unfortunately, my credit card statement later revealed two additional charges of $21.51 each that I did not authorize.
Better then buying into the starbucks machine
I used to go to Starbucks but since it’s been reported they sell fake food then what are we left with. Klatch is a very good locally sourced coffee, heck they even sell 2# bags in costco. I’ll admit the rewards system is pretty bad but to be fair if you order and pay with the app they double your points so no it’s not going to cost you $600 to get a free sandwich. They pump out drinks pretty fast with the limited staff they have here. Prices could be lower but I guess I’m willing to pay a little more for better quality coffee to a business that I’d like to see more readily available locations. I really can’t stand the opposing monster of a conglomerate and how people will stop at nothing for it. There’s one on every corner and the playing field isn’t really level so nevermind the outdated reviews your reading from a year ago as Klatch is up n coming and I hope they achieve to be a success.
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Network/Server issue
The app no longer seems to work.
Cannot log into the account.
It always shows a message at the bottom “Network/Server issue.”
Deleted the app and reinstalled with same results.
Cannot log into the account.
It always shows a message at the bottom “Network/Server issue.”
Deleted the app and reinstalled with same results.
