Terrible scam
Response from developer
Hello! We are sorry to hear about your unpleasant experience. Thank you for bringing the issue to our attention. Please open the app, go to Settings, select 'Get Premium Access' and click the 'Restore' button in the pop-up window. Then try again. If the problem persists, please email us at drumpads24help@gmail.com with more details about the issue or attach a video of it. We will investigate and help.
Качественно сделанное приложение
Response from developer
Спасибо большое за такой тёплый отзыв! Очень рады, что вам понравилось, насколько всё просто и интуитивно понятно - мы к этому и стремились 😊 И рады, что бесплатный период пришёлся кстати! Творите с удовольствием и спасибо, что рекомендуете нас!
Great
Response from developer
We are happy to hear that! Thank you for your feedback!
Не могу сохранить видео
Response from developer
Здравствуйте! Очень жаль, что у вас возникли сложности при попытке связаться с тех поддержкой. Пожалуйста, напиши нам на почту drumpads24help@gmail.com, описав детально проблему и мы обработаем ваш запрос в первую очередь. Уточните, пожалуйста, не сохраняется какое-то одно определенное видео? Какая ошибка выходит при этом в приложении (пршлите нам на почту скриншот с ошбкой и исходное видео, пожалуйста).
good
Response from developer
Thank you for your feedback!
Lack of customer service
Response from developer
Hello Nick! Thank you for your feedback. We apologise for any frustration caused. We take this issue very seriously. Could you tell us more about what happened? Any details, such as the issue you were trying to resolve and how you tried to contact us, would help us to investigate and improve. Please reach out to us here or at drumpads24help@gmail.com. We're here to help and want to resolve this issue.
Wonderful app!
Response from developer
Thank you so much for your positive feedback and 5-star rating! We appreciate it!
BEST AUDIO
Response from developer
Thank you very much for your kind feedback, Daisy! We really appreciate it! ☺️🙌🫶
Good Reverb Effect
Only works 50% of the time
Response from developer
Hello! We apologise for the unpleasant experience. We’d love to understand what went wrong. To help us resolve the issue, please send us a detailed description of the problem you are experiencing, along with as much information as possible, either via the app or by emailing drumpads24help@gmail.com. If possible, please send us a video of the problem, along with the initial video you were editing, and explain which settings were used. This will help us debug the issue.
You need to
Response from developer
Hello. Thanks for your feedback. You can email us at drumpads24help@gmail.com. We understand that you are concerned about the metadata in your videos. After processing a video with the KLIN Audio app, the final exported video no longer shows the iPhone model used to record it, which you could previously see in the Photos app. Is that correct? If so, we have passed this information on to the developers. Hopefully, they will be able to fix this in a future update.
You need to
Response from developer
Thank you for your feedback. We understand that you are concerned about the metadata in your videos: after processing a video with the KLIN Audio app, the final exported video no longer shows the iPhone model used to record it, which you could previously see in the Photos app. Is that correct? If so, we have passed this information on to the developers. Thanks again!
App has bugs
Response from developer
Hello Nick! We're sorry for the inconvenience. Thank you for reporting this issue. Hopefully we can fix it in the next update.
Be aware. I ended up paying for it but then the next day I canceled subscription so I can get it on
Response from developer
Mikef, we are sorry for the unpleasant experience ((. Thanks for informing us about issue. Canceling the subscription only stops it from renewing — it doesn’t end the access immediately. You should still have full access for the period you paid for. If you’re using a different phone, make sure both devices are signed in with the same Apple ID (check in iPhone Settings > [Your Name] at the top). Then, in our app, go to the Store and tap Restore to refresh your subscription. If you’re still having trouble, please contact our support team from the app settings—we’re happy to help!
Couldn’t generate video, couldn’t load asset.
Response from developer
Hi. We're sorry for the unpleasant experience ((. We’d like to understand what went wrong. To help us understand your problem, please provide us with as much information as possible at drumpads24help@gmail.com. Attach a video of the problem, and screenshots of the error message in the app when uploading a video. By the way, you say "when it works, it's great", so the app has been working well for you lately, hasn't it? Or maybe the app won't let you download a particular video? Please attach it if possible. We will do our best to meet your expectations and improve your opinion of the application.
Need refund
Response from developer
Thank you for your feedback. We are sorry that this issue has spoiled the experience of the app. To help us better assist you, please provide us with detailed information about your issue. What happened? To get a refund, please read here: https://support.apple.com/en-us/HT204084
Unfortunately disappointed
Response from developer
Hello! Thank you for contacting us and reporting this issue. Please let us know the full details of your issue by contacting us directly through the app or at drumpads24help@gmail.com and we will investigate and look into your concerns. Please clarify at which moment the app crashes? If possible, please include a screenshot of the error message. Hope to hear from you soon.
I hope developer is read my review
Response from developer
Hello! Thank you for your feedback! We’re not entirely sure if we understood your message correctly, but it seems like you might be saying that you initially had issues with video compression and watermarks, but after running the video through our app, the problem was resolved. Is that correct? If, however, you’re referring to an issue within our app, please note that we do not add watermarks to videos. If you could send us the video that you’re having trouble with or provide more details (such as screenshots of the error), that would help us look into it further. Feel free to contact us via drumpads24help@gmail.com. We would be glad to help you. (We're very sorry for the issue, this is not an intentional behaviour. Please try opening the Store and clicking Restore, also check your subscriptions page: open the app - click Settings - Manage Subscriptions. If the subscription is displayed in Manage Subscriptions and after restarting the application and clicking the Restore button the premium features are still not available, then it looks like the application cannot get information about the subscription from Apple and you can cancel the subscription - here is the cancellation information: https://support.apple.com/en-us/118428.)
Do not upgrade to our premium
Response from developer
Hello! Thank you for your feedback! We're very sorry for the issue, this is not an intentional behaviour. Please try opening the Store and clicking Restore, also check your subscriptions page: open the app - click Settings - Manage Subscriptions. If the subscription is displayed in Manage Subscriptions and after restarting the application and clicking the Restore button the premium features are still not available, then it looks like the application cannot get information about the subscription from Apple and you can cancel the subscription - here is the cancellation information: https://support.apple.com/en-us/118428.
Doesn’t work
Response from developer
Thank you for your feedback. We are sorry that you are disappointed. Unfortunately, we haven't been able to reproduce this issue on our devices, and the app works fine for us, saving all edited videos without any problems or errors. So could you please contact us via the app or drumpads24help@gmail.com and send us a video of your problem if possible. Please include a screenshot with the error message from the app when saving. And tell us what device you have and what operating system version it has. Can you try saving videos in the app from a different device?
