Unreasonable subscription for basic features
Response from developer
Thank you for taking the time to write this. Our mission is to help people be creative, and we're trying to build the best knitting experience possible to do that. It takes a team to build and maintain the app and everything around it, so we also have to build a company that can carry it. After trying to make it work for a long period, the free model unfortunately didn't support that, so what we are doing now is working as hard as we can to create the best possible experience for you, and give as much value as possible to make it worth it. That's why we keep improving, adding both features, patterns and other benefits, and we absolutely love feedback on what could be better, and if you are missing anything that would make your knitting life easier. One thing worth saying: nothing you added has been removed. It's all still on your account, and you can still see what's there. If you'd like the full details back, you can start a trial if you haven't used one already 🧶 The Knit&Note team
Deletes counters constantly
Response from developer
Thank you for letting us know, and sorry about the trouble with the counters. That should of course not happen. This should be fixed now. If you're still experiencing it, we really want you to send us a message at help@knitandnote.com, preferably with a screenshot and a short explanation of how it happened, so we can find that bug and fix it 🧶 The Knit&Note team
Greedy
The issue is, you’ve locked my information in a similar manner to RANSOM-WARE. I would’ve loved to have gotten a copy of my yarn stash to store on my OWN physical drives but why would they do that if they can charge their long time users $100? Don’t spend your money on this app, if you want a community go on internet forums or in person events. If you want to track your stash, don’t use a service for a glorified excel spreadsheet. If you’re reading a pattern, use a free PDF viewer.
Response from developer
We understand this is frustrating, but to be clear on the facts here: nothing has been deleted, and we are definitely not trying to keep anything hostage. Your stash is still on your account and you can still see what's there. If you haven't used a trial, you can start one to see all the details again. If you'd like an export of your data, or you'd rather have your data removed for good, write to help@knitandnote.com and we'll take care of it. On the bigger point: our mission is to help people be creative, and we're trying to build the best knitting experience possible to do that. To keep doing it we have to build a company that can carry it, and the free model didn't support that. We tried to communicate the change as clearly as we could when it happened, and we do understand it's frustrating when something becomes paid. What we can promise in return is that we work on this every day, and we take product and improvement feedback with us 🧶 The Knit&Note team
New update has so many issues
Response from developer
Thank you for the detail. This is exactly the kind of report that helps us 🙏 These were bugs that came right after a big update, which is really annoying, and they should be fixed now. If you're still running into any of it, we'd very much like to hear about it. Send a description and a couple of screenshots to help@knitandnote.com and we'll look at it properly. The Knit&Note team
