New features are great
Very comprehensive!
The only reason I didn’t give it 5 stars is because my app on my phone is glitchy and super small type (for my older eyes). But on the tablet it works great.
Wow with your passive aggressive responses I'm glad I don't own your program
Turned off by fee
The best app for knitting ideas
Love this app!!
Unreasonable subscription for basic features
Response from developer
Thank you for taking the time to write this. Our mission is to help people be creative, and we're trying to build the best knitting experience possible to do that. It takes a team to build and maintain the app and everything around it, so we also have to build a company that can carry it. After trying to make it work for a long period, the free model unfortunately didn't support that, so what we are doing now is working as hard as we can to create the best possible experience for you, and give as much value as possible to make it worth it. That's why we keep improving, adding both features, patterns and other benefits, and we absolutely love feedback on what could be better, and if you are missing anything that would make your knitting life easier. One thing worth saying: nothing you added has been removed. It's all still on your account, and you can still see what's there. If you'd like the full details back, you can start a trial if you haven't used one already 🧶 The Knit&Note team
Worst app ever
Honest company offers good stuff
Deletes counters constantly
Response from developer
Thank you for letting us know, and sorry about the trouble with the counters. That should of course not happen. This should be fixed now. If you're still experiencing it, we really want you to send us a message at help@knitandnote.com, preferably with a screenshot and a short explanation of how it happened, so we can find that bug and fix it 🧶 The Knit&Note team
Greedy
The issue is, you’ve locked my information in a similar manner to RANSOM-WARE. I would’ve loved to have gotten a copy of my yarn stash to store on my OWN physical drives but why would they do that if they can charge their long time users $100? Don’t spend your money on this app, if you want a community go on internet forums or in person events. If you want to track your stash, don’t use a service for a glorified excel spreadsheet. If you’re reading a pattern, use a free PDF viewer.
Response from developer
We understand this is frustrating, but to be clear on the facts here: nothing has been deleted, and we are definitely not trying to keep anything hostage. Your stash is still on your account and you can still see what's there. If you haven't used a trial, you can start one to see all the details again. If you'd like an export of your data, or you'd rather have your data removed for good, write to help@knitandnote.com and we'll take care of it. On the bigger point: our mission is to help people be creative, and we're trying to build the best knitting experience possible to do that. To keep doing it we have to build a company that can carry it, and the free model didn't support that. We tried to communicate the change as clearly as we could when it happened, and we do understand it's frustrating when something becomes paid. What we can promise in return is that we work on this every day, and we take product and improvement feedback with us 🧶 The Knit&Note team
New update has so many issues
Response from developer
Thank you for the detail. This is exactly the kind of report that helps us 🙏 These were bugs that came right after a big update, which is really annoying, and they should be fixed now. If you're still running into any of it, we'd very much like to hear about it. Send a description and a couple of screenshots to help@knitandnote.com and we'll look at it properly. The Knit&Note team
Update is horrible
Always crashes
Because of this, I have started using a different, free app which works offline and where you can also time your projects. I will not be renewing my premium subscription.
Response from developer
Thank you for the honest feedback. Getting errors as a paying customer is not the experience we want anyone to have. If it's still happening, send a mail to help@knitandnote.com with your device model and we'll troubleshoot it properly with you. And good news on offline: it's available in the app since the beginning of July. Knitting on a plane or through a tunnel works now 🧶 We work on the app every day, and feedback like yours helps decide what comes first. The Knit&Note team
App doesn’t work
Response from developer
Thank you for letting us know, and sorry for the trouble getting started. That's not the first impression we want to give. A lot has been updated in the app since this, so we'd love for you to try again with the latest version. If you still can't get past that step, send a mail to help@knitandnote.com with your device model, and preferably a screenshot, so we can find exactly what's blocking you and fix it. The Knit&Note team
Unnecessary
Not enough pattern support.
Response from developer
Thank you for such a balanced review, and sorry we didn't get you over the finish line on the sweater. Having to frog a project after reaching out for help is exactly what we want to prevent, so that one stings. We're working on several improvements to give you more support while reading the pattern and whenever questions come up along the way, so better help is coming! And we'd love to hear what you feel is missing. On languages: most of our content is already in English, and we're working toward everything we offer being available in English too. Thank you also for the crochet feedback, it's noted 🧶 The Knit&Note team
Fee based app
Response from developer
Thank you for the feedback. The line you quote, "Try free for 14 days then from $9/month", is how the app works: everything is free to try for 14 days. After that, it's primarily subscription-based, even though you can have a look around and use a few features for free too. The price and terms are also shown before you confirm the trial. Our mission is to help people be creative, and the subscription is what makes it possible for a team to keep building the app, the patterns and everything around it. If there's anything that would make it more worth it for you, we'd love to hear it at help@knitandnote.com 🧶 The Knit&Note team
Subscription Management
Response from developer
Thank you for taking the time to share this. It's possible to start a subscription through Apple now, but where it's managed depends on whether you started it via Apple or outside Apple, for instance on our website. The renewal terms and date are shown when the subscription is started, and they're the same in both places. We try to be very clear about all of it. We understand it's frustrating when a cancellation lands just after a renewal has gone through. Thank you for the feedback, we take it with us 🧶 The Knit&Note team
Impossible to contact them
from my account.
…. And still no contact 2 weeks after request to cancel my subscription. At what point does this become a fraudulent organisation?
