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KNOT User Reviews

KNOT: Fashion in 60 Mins
KNOT: Fashion in 60 Mins
Block Pool Technologies Private Limited
🌟 Lifestyle
🛍️ Shopping

Customer Experience

Positive experience42.3% of reviews
Neutral0.0% of reviews
Negative experience57.7% of reviews

~ Based on 26 written reviews from the US App Store.

Is KNOT Safe?

Not enough ratings yet to assess KNOT.

Is KNOT Legit?

KNOT: Fashion in 60 Mins has limited verification signals. AppsHunter Legitimacy Score for KNOT is 48/100.

Based on 48 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

60 minutes wrong commitment

I ordered at midnight at 2am and i prepaid it so it showed the product will be delivered between 9am to 11am the next morning i was supposed to go to office thats the reason i ordered it and it was 12pm still the order was not delivered i called the driver multiple times he didnt pickup the call then i called customer care they said due to heavy rain its delayed i told i understand but it should have been delivered by 12 atleast says it will get delivered in next 45 to 50 minutes and on app it displays 15 minutes and then while talking to customer care she disconnected when i told you guys don’t deliver for what you commit i will put review she disconnected it please take this as honest review and dont order from knot
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Premdedhia04Premdedhia04

A great expereince

Product Was Delivered with precise packaging and Product is great as well, moreover i am been credited with the promised ₹250 cashback of delayed delivery as well.. KNOT Knows What’s It doing 👍🏽 and lives up to what it promises.. wishing u great success ahead 👍🏽
MohnishSKMohnishSK

Good service and reliable

I’ve ordered 6 product and received on time. Products looks good and service are quite liable
Narend YNarend Y

Disappointing service

I ordered for two branded tops and even though it reached on time, only after opening the order I realised that I have received the wrong order. Instead of a good quality top I received a completely different bad quality dress. When complained, they committed to deliver the correct order however, they took the one that was delivered and refunded the amount via delivery guy. And after 2 hrs of waiting for my original order, I received a notification that my request to refund was initiated and they are closed the order.
Very disgusting and disappointing service.
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pracheeeeeayeepracheeeeeayee

Response from developer

Hi, we're sorry to hear about your experience and understand how disappointing this must have been. We'd like to review the matter thoroughly and look into what happened. Please share your Order ID with us at support@knotnow.co and our team will investigate the issue and get back to you with an update as soon as possible. 💜 - Team KNOT

Price is quite high but quality is genuine.

The normal prices are way lower thn what you have listed even after applying offers, its quite high
Prakhar ChawdaPrakhar Chawda

Very nice product

Best product and a very good discount too much happy thank you kNOT
ziarrashaikhziarrashaikh

Fraud app

I tried ordering for my wife and when I tried to return under their 7 day return policy they refused to take it back under their try and buy policy. I tried explaining that the delivery person ran away when my wife was trying the clothes but these guys are not ready to take any responsibility for the delivery partner’s behaviour. They are highly unprofessional and behave as if their stupid try and buy is the new normal in e-commerce. Instead of helping the customer these guys are getting defensive. They haave complete lack of empathy and I would not refer them even to my enemies. Avoid them at all costs.
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Brijesh BolarBrijesh Bolar

Response from developer

Hi Brijesh, we're sorry to hear about your experience and understand your frustration. We'd like to review the details of your order and better understand what happened. Please share your Order ID with us at support@knotnow.co, and our team will investigate the matter thoroughly and assist you accordingly. 💜- Team KNOT

A very Impressing Brand

It was a very easy to place order and i was very happy with their app and their website the order was perfectly fine and was in good condition the got a little bit delayed but no worries as a customer i am very happy

Just a small suggestion if you guys can have more brands associated than you could have very big impact and people like me would love it.

Thank you
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AllumudiAllumudi

Worst Service

It is the app where we have to wait for so long even after ordering it the product was not fitting me perfectly so i just returned it and continuously following up with them they’re not even highlighting the case to the management the return has not been processed yet all i will suggest it don’t buy from here
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Knot worst serviveKnot worst servive

Response from developer

Dear Customer, we're sorry to hear about your experience and the delay in processing your return. This is certainly not the experience we aim to provide. We'd like to investigate the matter further and help resolve your concern. Please share your Order ID with us at support@knotnow.co, and our team will review the details and assist you accordingly. 💜 - Team KNOT

Not at all worth it

90 min never works. You order and they automatically convert it to try and buy. A person is waiting at your door to confirm and once you confirm, there is no return window!!!! Even though while placing order they mention 7 day return window. Complete scam guys!!!! Gives faulty products and not worth the headache.
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swatkat1swatkat1

Response from developer

Dear Customer, we're sorry to hear that your experience did not meet your expectations. We'd like to review this further and understand what happened with your order. Please share your Order ID with us at support@knotnow.co and our team will investigate the concern and assist you accordingly. 💜 - Team KNOT

No Guarantee of Delivery

The problem isn’t
The fact that deliveries are unpredictable and take multiple hours isn’t the problem. The problem really is placing a last minute order thinking it’ll arrive in an hour but it never does.
Parcel tracking shows no details or maps. No apologies or explanations from customer support either.
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Hata0816Hata0816

Response from developer

Hi, we're sorry to hear about your experience and understand how frustrating delayed deliveries and limited tracking updates can be. We'd like to look into this further and understand what happened with your order. Please share your Order ID with us at support@knotnow.co, and our team will review the details and assist you accordingly. 💜 - Team KNOT

Trash

I had one of the most frustrating and disappointing experiences with KNOT, and I feel compelled to warn others before they waste their time and money like I did.

The entire concept of delivering clothes within 90 minutes sounds impressive on paper, but what’s the point of fast delivery if the post-purchase experience is an absolute nightmare? My issue started when I requested a return. It has now been four days, and despite making three separate calls to customer service, absolutely nothing has been resolved.

Every time I call, I either get vague responses, false assurances, or complete lack of accountability. I’ve been repeatedly told that “someone will come to pick it up soon,” but that “soon” never arrives. No updates, no proper tracking, no responsibility — just empty promises.

This level of negligence clearly shows that KNOT does not value its customers once the payment is made. The return process is not just slow — it is extremely inconvenient, poorly managed, and mentally exhausting. Customers should not have to chase a company this much just to return a product.

If a company cannot handle basic operations like returns and customer support, then the entire business model collapses, no matter how flashy the delivery speed is. Fast delivery means nothing if customer service is this terrible.

I strongly advise anyone considering using KNOT to think twice. You might receive your order quickly, but if anything goes wrong — be prepared for endless follow-ups, zero accountability, and complete frustration.

This has been, without a doubt, one of the worst customer service experiences I have ever had.

KNOT seriously needs to fix its operations, train its support team properly, and respect its customers — or it risks losing trust entirely.

Until then, I would not recommend this app to anyone.
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Trash after salesTrash after sales

Response from developer

Dear Customer, we're truly sorry to hear about your experience and the frustration caused by the delay in your return pickup. This is certainly not the experience we want our customers to have. We'd like to investigate this matter further and help resolve your concern. Please share your Order ID with us at support@knotnow.co and our team will review the details and assist you at the earliest. 💜- Team KNOT

Quality stuff but terrible exchange/ return policy - Try and Buy is a Scam

Quality stuff in slightly higher price. But terrible exchange/ return policy - Try and Buy is a Scam - the delivery agent outrightly deny the option and later for size issues, there is no exchange available. If you opt to return, they will take back all discounts provided. It’s a trap.
Abhilash Nair MumbaiAbhilash Nair Mumbai

Response from developer

Hi Abhilash, we're sorry to hear about your experience and understand your concern. We'd like to review the details of your order and investigate the matter further. Please share your Order ID with us at support@knotnow.co and our team will look into it and assist you accordingly. 💜 - Team KNOT

Amazing help in case of emergency

The options are totally out of the world, the prices are totally amazing, service is again surprisingly fast and really helpful.
Vasu303Vasu303

Worst service

Delayed service waited more than 60 mins and wants me to wait another 60 mins no customer service waited in call for 5 mins no reply in whatsapp no way to cancel the order now have to wait another 60 min to receive my order and then return it as there is no cancellation in online payment
Sagarsanil95Sagarsanil95

Response from developer

Hi, we're sorry to hear about the delay and the inconvenience caused. This is certainly not the experience we aim to provide. To help us investigate what happened and assist you further, please share your Order ID with us at support@knotnow.co. Once we receive the details, we'll get this checked with the concerned team and work towards resolving your concern. 💜 - Team KNOT

Pathetic app

I would not recommend buying anything from this app. The service is extremely poor. I ordered a T-shirt and was not aware of the “Try & Pay” option. Since I didn’t try it on immediately, I paid the delivery person and he left.
When I later contacted customer support for help, they said the delivery boy had waited at my doorstep for 6–7 minutes. That is simply not true — he hardly waited for 2 minutes. My society is an old building with no lift, and it takes at least 3–4 minutes for anyone to reach the 4th floor.
I am not even asking for a refund, I only requested an exchange. Despite this, the team has been very unhelpful. Overall, a very disappointing experience and poor customer service. Waste of money. Do not use this app
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IDK HAK SNLWMSIDK HAK SNLWMS

Response from developer

Hi, we're sorry to hear about your experience and the inconvenience this may have caused. This is certainly not the level of service we aim to provide. We'd like to get this reviewed further and understand what happened. Please write to us at support@knotnow.co and share your Order ID along. Our team will look into the matter and assist you accordingly. 💜 - Team KNOT

Pathetic purchase experience and customer service

I placed my first order on Knot this morning. The experience after placing the order was absolutely abysmal, and customer service was awful. Would recommend ordering only if you like being yelled at by delivery agents, supervisors and customer service staff. Also, please order only when you have the time to help the members of the Knot team communicate among themselves, since they will all call you and yell at you, but not look at their systems, the tickets or speak to one another in any way.

Complete and utter waste of time. Absolutely absurd service. The app needs to either revamp their business model or shut down the service.
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MumbaiLadkiMumbaiLadki

Bad delivery worst customer care

Very disappointing first experience with Knot Now. I placed my order at 10:15 AM and immediately got a call saying the dress would reach within an hour, by 11:30. It was actually delivered at 12:00, which already showed poor commitment. When I opened the package, the dress was in terrible condition — it was literally stinking of sweat. Because of this, I applied for a return at 12:45 through the app. Since then, the support experience has been extremely frustrating. Instead of proper help, I only received robotic replies. They kept asking for tag photos again and again. Even after sending a clear picture showing the tag attached, they said it wasn’t enough and asked for a full dress photo with tags. This feels very unprofessional. I don’t understand how a brand can launch an app when they are not ready to handle customer support properly. Poor product hygiene and even worse service. I regret ordering and would not recommend Knot Now
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pratiksha bandodkarpratiksha bandodkar

YUCK

THIS APP IS GONNA MAKE A FOOL OF YOU. THEY WILL WASTE YOUR TIME IN THE NAME OF 60 MINUTES. I ordered something at 5pm and even tho it showed in stock i get a call from their team at the time it shouldve been delivered saying 1 or more of the items are not in stock. I said never mind and ordered the ones that were in stock and order got confirmed at 6pm and the nothing was delivered till 10pm. finally i asked customer support on whatsapp for help and they said we are cancelling your order without confirming from me. So all in all SAVE YOUR TIME
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Nuha SheikhNuha Sheikh

Worst experience

I ordered a single piece of clothing, JUST ONE, on the app (even though the name and the branding mentions 60 mins) it mentioned 90 which i was ok with but as the time passed and eventually showed 10 mins left and IT WAS JUST STUCK THERE, it had been showing 10 mins till delivery for more then an hour, and the delivery person was no where even close to delivering my ordered items.

Waited over 2hrs just for the ordered to be cancelled

Never using the app again
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K.M2006K.M2006