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Kochi1 User Reviews

Kochi1-From KMRL & Axis Bank

Customer Experience

Positive experience5.0% of reviews
Neutral30.0% of reviews
Negative experience65.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is Kochi1 Safe?

Kochi1-From KMRL & Axis Bank does not appear safe based on available data. AppsHunter Safety Score for Kochi1 is 42/100.

This assessment is based on 297 user ratings, with an App Store average of 2.0/5.

Is Kochi1 Legit?

Kochi1-From KMRL & Axis Bank appears to be a legitimate app. AppsHunter Legitimacy Score for Kochi1 is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Worst app especially payment interface

Looks like some body learned coding has did this app. Always issues with online recharge. I lost 300 INR recharging via app. One money is lost we need to run behind customer car. If you cannot develop the app properly, better remove it from the App Store
HucthakeighsHucthakeighs

Kochi Metro App Is a Complete Failure - Government Must Step In

For a public transport system, this is unacceptable. The government really needs to step in and fix this mess, because people rely on the metro for daily travel. If the app can’t guarantee successful ticket delivery, it should not even be live. Until they fix these issues, I have zero trust in this platform.
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anz.chotuanz.chotu

Issues with online recharge and chip balance update

I am a daily traveler and use the Kochi1 Smart Card. I am facing the following issues:

When I recharge online, the amount is added to the card-e balance but does not reflect in the card chip balance.

To update the card chip balance, I have to visit the customer service near the gate, which takes too much time, especially if others are also updating their cards or getting new cards.

The card is called the Kochi1 Smart Card, but based on the current standard operating procedures, it doesn’t seem very 'smart' in terms of usage. You are asking customers to queue up in front of customer service, which is inconvenient.

It would be better to update the application so that the money can be directly added to the card chip balance.
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Ajo AntonyAjo Antony

Need NFC support

It would be way more convenient and updated to use our card with apple wallet and NFC support from ios to use iphone as travel pass at metro gates.. consider it please for the convenience of mallus
AmeermentAmeerment

Really buggy

The app has much potential, but the way it is so buggy makes the purpose go waste. It never opens on time, infinite load time even when all other apps are working fine is really hampering the user experience
miss-stuck-a-lotmiss-stuck-a-lot

Worst app on app store

This app is not at all user friendly. The log in screen is such a mess, face id doesn't work. Also please stop giving generic replies to download the latest app, we are all using the latest version. It is of no use, this app is a simply frustrating as hell to use. First year B tech students can develop a much better application than this.
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Username199Username199

totally useless

- Blocked a card and replaced it with another one. The app won’t refresh the new card even if you reinstall it.
- App crashes every few minutes you use it.
- Customer support is hopeless. They can’t fix the technical issues.
- Kochi metro should find a more competent vendor to manage and update the app.
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NansKochiNansKochi

Response from developer

Hi @NansKochi ! Sorry for the inconvenience. Please share more details on transitapp.support@axisbank.com so that we can assist you. Also ensure that you are using the updated version of Kochi1 app.

Lot of issues

The app got lot of issues. I was unable to scan my ticket, even after putting in full brightness.

Finally the counter service executive helped me by issuing a paper ticket.
Precious time is wasted in this app which is supposed to save time.
Sreehari prasadSreehari prasad

Response from developer

Hi! Sorry for the inconvenience. We have passed on your feedback to the concerned team.

Cannot register

Cannot get pass the registration page. Entered the gsm number and the last four digits, but unable to click the continue button.
Problem resolved.
InbrianInbrian

Response from developer

Hi! We are happy to inform you that the mentioned issue has been resolved. Please ensure that you are using updated version of Kochi1 App and share your feedback. If the issue still persists, please share your mobile number on transitapp.support@axisbank.com so that we can assist you.

Worst app award

It should have been the most used app but it’s the most hated app for just one reason always crashes .. once logged in its gets logged out then it won’t be easy to login even after the arrival of otp the screen vanishes to nothing and test our patience.. either make it right or leave it someone who knows to fix
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Amalg1989Amalg1989

Response from developer

Hi @Amalg1989! We are happy to inform you that the mentioned issue has been resolved. Please download the latest version of Kochi1 App and share your feedback.

There’s nothing slower than this app on earth

Sluggish apps like this cannot be tolerated in fast transit systems like Metro due to the speed and volume it serves. It takes forever for the app to load the ticket and do any other operation on it. Worst feature - takes 2 minutes to book a ticket that expires in just 30 minutes. What’s the purpose of online ticket if that needs to be booked only from the station premises - factoring in the slowness of app and the heavy Kochi traffic?
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priyan-spriyan-s

Response from developer

Hi @priyan-s! We are happy to inform you that the mentioned issue has been resolved. Please download the latest version of Kochi1 App and share your feedback.

Unable to Log in

Hi, I had the Kochi1 app previously , and had downloaded the updated Kochi1 app recently. But now unable to login to the account. Once the mobile number is input, and OTP is generated, but the screen remains blank, hence unable to key in the OTP. I try to make a fresh registration, but once the data is input, nothing happens . Pls clarify the issue
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dkuriyandkuriyan

Response from developer

Hi! We are happy to inform you that the mentioned issue has been resolved. Please download the latest version of Kochi1 App and share your feedback.

Ticket Not Visible on tap out/ exit

The qr pops up on payment and is easy to tap in at the station. But by the time you reach the destination the ticket disappears. It’s neatly hidden away under notifications and that also doesn’t open up the ticket.
abhilash85abhilash85

Response from developer

Hi! We are happy to inform you that the mentioned issue has been resolved. Please download the latest version of Kochi1 App and share your feedback.

Blank screen

This app always give problems.
The recent one is that I see a blank white screen when I log in. Never both
No technical person available online either for clarification or for fixing the issue. Complaints are noted and someone call you after a week or so.
Sreekumar J NairSreekumar J Nair

Response from developer

Hi! We are happy to inform you that the mentioned issue has been resolved. Please download the latest version of Kochi1 App and share your feedback.

Poor QR scanning

QR tickets booked on mobile are not read/scanned properly in most places.. edappaly jn station is the worst.. really wouldnt
Advice using mobile tickets in rush hours, since it will cause too much delay in ticket scanning in most stations..

Also it needs as to input upi id manually everytime.. would have been easier if it just called the google pay or phonepe or paytm or any upi app
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ranjithkaranjithka

Response from developer

Hi! We are happy to inform you that the mentioned issue has been resolved. Please download the latest version of Kochi1 App and share your feedback.

Utterly disappointing!

The app is not at all user friendly. Login and Sign up screens are a mess! Phone number input field is blank even after entering the number. Doesn’t read OTPs correctly. The ticket booking works sometime and gets stuck at other. The QR loading works only if you are at luck. I got lucky to go through all of these and got a ticket myself and got on the metro only to find myself trapped at the exit gate because the app crashed and not letting me even login to it. My friend had to take another ticket in the que again as his didn’t even let him enter the station and marked his ticket expired before he could even get inside. Almost missed my train because I was super late. Not installing the app ever again… NEVER AGAIN!!!
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amrithbabunvamrithbabunv

Response from developer

Hi! We are happy to inform you that the mentioned issue has been resolved. Please download the latest version of Kochi1 App and share your feedback.

Flawed App for a Wonderful service

Kochi metro is one of the best metros and Axis bank metro app does such a filthy job in maintaining and keeping the app free of bugs.

The worst horror is after you book a ticket it doesn't even come up on the view ticket page.

Luckily the kind lady in the counter told me this is a usual issue(Axis bank app developers are pathethic) and she asked me to check the ticket in the notification section to find the ticket
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Mithun RajivMithun Rajiv

Response from developer

Hi! We are happy to inform you that the mentioned issue has been resolved. Please download the latest version of Kochi1 App and share your feedback.

Topup problem solved

Topup infinite loop problem solved. I didn’t find an option to move the e-Balance to chipBalance. Is there any way to do it online?
Getting into an infinite loop when trying to topup the kochi1 card.
Mansoorkhan T KMansoorkhan T K

Response from developer

Hi! We are happy to inform you that the mentioned issue has been resolved. Please download the latest version of Kochi1 App and share your feedback.

Not updated; poor performance

The app allows ticket purchases only till Petta even now. Sadly the developers seem to have not been notified of the new stations being opened. The app hardly works on 4G network and almost always requires wi-fi connectivity. This is inconvenient to anyone on the move & will discourage regular use. Pull up your socks guys. Get more friendly and simple!
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SatpmenSatpmen

Response from developer

Hi! We are happy to inform you that the mentioned issue has been resolved. Please download the latest version of Kochi1 App and share your feedback.

App only worked once since the day I downloaded

There was no option to give zero stars. So had to go with one star. This app always gives the error something went wrong and asks to try again later when trying to login. There never was a time when I could login. Pathetic app.
googleindiagoogleindia

Response from developer

Hi @googleindia! We are happy to inform you that the mentioned issue has been resolved. Please download the latest version of Kochi1 App and share your feedback.