Awesome
Use it all the time. Great interest rates, free plan, and no foreign transaction fees. Best banking app ever!
Counterintuitive layout
Seriously, is it that hard to include a date and timestamp in Notification Center entries? Sometimes I really need to know WHEN such events happen, not simply THAT they happen.
Terrible verification and support experience
I spent four days trying to verify my identity with KOHO. As an international student, I explained from the beginning that I do not have Canadian government-issued photo ID.
Different agents repeatedly asked me for my passport, study permit, selfies, student ID, RBC account linking, bank statements, and proof of address. I submitted everything, sometimes more than once.
One agent eventually confirmed in writing that my identity had been successfully verified and that my profile was fully set up. However, the app and website still showed my account as unverified. After that, other agents simply sent me back to the beginning and again asked for Canadian photo ID.
I understand that financial institutions need strict KYC procedures. The problem here was KOHO’s extremely poor internal coordination, contradictory responses, and repeated requests for sensitive documents that had already been submitted.
After nearly three days of being passed between agents, I gave up on KOHO entirely.
One of the worst onboarding experiences I’ve had with a financial service.
Different agents repeatedly asked me for my passport, study permit, selfies, student ID, RBC account linking, bank statements, and proof of address. I submitted everything, sometimes more than once.
One agent eventually confirmed in writing that my identity had been successfully verified and that my profile was fully set up. However, the app and website still showed my account as unverified. After that, other agents simply sent me back to the beginning and again asked for Canadian photo ID.
I understand that financial institutions need strict KYC procedures. The problem here was KOHO’s extremely poor internal coordination, contradictory responses, and repeated requests for sensitive documents that had already been submitted.
After nearly three days of being passed between agents, I gave up on KOHO entirely.
One of the worst onboarding experiences I’ve had with a financial service.
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KL
I like their cash back rewards and practicality!
Amazing
I love KOHO so much