komoot User Reviews

Customer Experience

Positive experience52.8% of reviews
Neutral9.8% of reviews
Negative experience37.3% of reviews

~ Based on 1,018 written reviews from the US App Store.

What users say

Is komoot Safe?

komoot - hike, bike & run appears safe based on user ratings. AppsHunter Safety Score for komoot is 94/100.

This assessment is based on 9,492 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.6% of ratings point to a safe experience
2.3% of ratings suggest some concerns
4.1% of ratings point to a risky experience

~ Based on 9,492 App Store ratings for komoot.

Is komoot Legit?

komoot - hike, bike & run appears to be a legitimate app. AppsHunter Legitimacy Score for komoot is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Good app with potential

I have used this app a lot recently on cycle trips here and there. I love the great features such as being able to download routes and not being forced into a subscription for basic things (Ride with GPS 😉). However, when using this app, I have had several points when software elements just don’t respond or the text on the buttons may disappear, forcing me to have to close the app and reopen it. I think if these issues get fixed, I would not hesitate to give it an instant 5 star review!
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Update made it worse

Ive been using Komoot to plan rides for years, having purchased the worlds maps a number of years ago. I always found it easy to use, especially on my iphone, unlike Strava Subscription, which requires desktop mode to properly plan. Unfortunately, the recent massive update of the app has made it harder to plan routes. My other longstanding gripe is that most routes I plan grossly underestimate the amount of climbing involved. This could catch out inexperienced riders. Komoot, if you could iron out these issues, your app would be 5 star.
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Difficult to navigate

Not intuitive, difficult to navigate, huge waste of time (my spouse had the same experience)

Useless

I’ve spent hours now trying to get a route I planned on my desktop to my igsport GPS.
I’ve had to log out, log in, log out, do the hokey kokey .
Synchronise Komoot on the phone with igsport on the phone.
I think I’ve somehow ended up with two accounts because the one on my desktop has three saved routes, but the one on the phone has only one.
They use the same email address and password (I know this because it’s Apple’s password app that’s filling them both in)
Can I get the route onto my GPS? No
I’ve now been sat at the desk for the whole two hours I could have been cycling.
What’s the point of planning software you can’t get to talk to the navigation device.
Completely useless.
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Cancel this! HOW

Please show how to cancel while in your “free week”

Cycle routes that make you walk through rivers

I downloaded and paid for komoot for a cycle ride loop in Italy. The route it suggested forced me down private roads with livestock and dogs, only to leave me by the river to an imaginary bridge! I then had to walk through the river (knee high) with my bike to avoid having to go back up to the livestock and dogs. I was on my own and very scared. I trusted this app would have some checks built in to the routes, I won’t be using this again.
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Fab app

I have been using the Komoot app for 3 months now. It’s helping me greatly with my prep for a 50m charity ride. Route discovery, turn-by-turn navigation, ride tracking, offline maps are all amazing features that I rely on. Highly recommend this app. Don’t think I found a better app. Have tried a few in the initial days.
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Terrible

No way to cancel. Complete rip off. Do not subscribe.

Dodgy directions

'Turn left and do a u-turn' 😂

Dangerous in Kent, UK

Suicidal cycle routing through 4-lane A roads and congested A21 dual carriageway roundabouts - there are so many quiet lanes in Kent and it made a beeline for the most dangerous roads in the area. Then took ages to end the route as you have to fill in multiple social media forms and then it made a duplicate workout in Apple Health because the watch app doesn’t sync with the phone one. Very disappointing.
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Only interested in $$$

This app uses deception to lock you into paying for things you do not want to asked for. Not a good app.

Just what you need

Excellent app. Easy to use

Best outdoors app

Hands down best app for planning routes for hiking, walking, cycling. You get plenty of use out of the free version and when going on holiday I happily pay for a week of premium to download routes offline (when you first download the app you get one region free for life so you can use the download maps there for free forever!). You can filter routes to start at a train station, have them loop, filter by terrain (very useful for cycling) and so much more. I love it so much and recommend it to all my outdoorsy friends!
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What happened???

The latest version is piss-poor compared to the old one. If you want to edit a route via the mobile app, forget it… it’s easier to start again. Cumbersome, frustrating, and unnecessary complicated. The old version was clean, a little basic, but FUNCTIONAL. Thank god they haven’t messed with the website (yet).
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Subscription

Impossible to cancel

Good software, too aggressive at upselling

This is good software for loading a .gpx file and unlike most every other app it offers offline usage for a one time purchase instead of a subscription. But it’s too aggressive trying to upsell you on the subscription. For example I tried importing a .gpx file and the import flow failed … why? Because the app was showing a subscription upsell modal which interrupted the import flow.
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Cluttered UI, doesn’t work offline

The app is feature rich, but unfortunately has a cluttered UI. And, which is a dealbreaker for me absolutely doesn’t work without the internet connection. Whether you pay or not, have the maps downloaded or not - doesn’t matter because it needs internet connection to load the app itself. Which makes the app useless when actually hiking:(
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What have you done to the app 🫤?!

Used to be fairly easy to use; now all intuitive use is gone. You need a degree to work out how to create a multi-stop cycling tour, even within just a city. What a crushing disappointment and frustration! Map tapping to add waypoint doesn’t work either in safari or the app. Waypoints can only be set with exact know location details. Once several waypoints have been set, summary only shows the one that happened to be a named landmark…… I could list more like no proper instructions in the app. Thank goodness for AI that could at least guide through some basic steps and discover hidden taskbars. The unresponsive map is definitely the biggest loss! Won’t return in a hurry!
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Fake trails

Took me to a trail that doesn’t exist. Delete.

Top Nav App

This is the best navigational app I’ve used.
The Premium option pushes it into sublime status. The multi day tour option and the weather predicting are such useful additions.