KorTerra Field User Reviews

Name: KorTerra Field
Rating: 4.55556 (18 reviews)

KorTerra Field

KorTerra, Inc.

🔧 Utilities

Customer Experience

Positive experience8.8% of reviews

Neutral5.9% of reviews

Negative experience85.3% of reviews

~ Based on 34 written reviews from the US App Store.

Is KorTerra Field Safe?

Not enough ratings yet to assess KorTerra Field.

Is KorTerra Field Legit?

KorTerra Field appears legitimate, with a few gaps. AppsHunter Legitimacy Score for KorTerra Field is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Always active Location?

So for a while the Korterra app has been much better, but recently, not sure if it’s the iOS update or a KorTerra update, but the app now demands that we have our location settings for the app to be ‘Always On’.I don’t see the point in this as the app does not perform notifications based on location in the background. Until this is resolved, I’ll be using the mobile website.

Az was here

a month ago

App crashes daily

Cammmmmnm

3 months ago

Response from developer

Hi there - we’re really sorry to hear about your experience. Our team continues to roll out performance and stability improvements, and your feedback helps us pinpoint and address any remaining issues. If you’re open to sharing more details, we’d really love to hear from you at productmanagement@korterra.com.

Works great

No notes

bdjakf

6 months ago

Getting better

Room to grow, but app keeps getting better

LocationNation

8 months ago

Forced to slow down

I’ve been using this app for a couple years, and the only issue I really came across was the fact that the app would randomly crash. As of the past week, the app will crash when you scroll through the map too quickly, or zoom in too fast. I’m not sure if it’s because of cache or what not, but I might be forced to use the web interface.

Az was here

10 months ago

Response from developer

Hello - we're sorry to hear about this! We really appreciate you sharing your feedback and for being a longtime user. Would you be interested in talking about your experience in greater detail? We’re continuing to roll out additional performance enhancements, and feedback like yours helps us identify and address any remaining issues. If you’re open to sharing more details, please reach out to our product team at productmanagement@korterra.com.

Crashes, loads, crashes again

New update 09/23/25 and crashes more now then it ever used to. Almost makes the app unusable. Especially when every other crash forces you to log back in again

Treaty91

10 months ago

Terrible app

Even had a “meeting” with people who assured basic issues would be addressed, we are almost a year since that meeting and absolutely nothing has changed, stability is still terrible, constant app crashing or not syncing, map not loading basic things causing you to constantly restart. Don’t even get started on trying to upload pictures.

Comm Locator

a year ago

Response from developer

Hello - we’re so sorry to hear about your experience. We hear you, and we’ve introduced major performance improvements over the last few releases. We truly hope you’ve felt the benefits of those changes. We’re continuing to roll out additional performance enhancements, and your feedback could help us identify and address remaining issues. Please don’t hesitate to reach out to our product team at productmanagement@korterra.com - we’d really value the opportunity to learn more about your experience.

Trash

I’ve been using this app for over a year locating, and it constantly crashing using the zoom, or just by itself, not to mention the syncing issues it has. Can’t even lock the screen or it will stop and eventually fail. Don’t bother with this if you actually want your crew to get their job done.

KureiEvuansu

a year ago

Response from developer

We're sorry to hear that KorTerra Field hasn’t met your expectations. We’re actively working to improve the product and would appreciate the opportunity to discuss your feedback in greater detail! Please don’t hesitate to reach out to us at productmanagement@korterra.com - we’d love to hear from you!

WORST SOFTWARE EVER

I have never ever written a review about anything tech related. This program forced my hand.
Worst thing I’ve ever had to deal with in a work setting. Constantly crashing, lagging, issues uploading pictures and syncing. Takes forever to sync, and you can’t exit the app and let it run in the background because it won’t sync at all unless it’s open. Web application is the same way. Repeat issues, never fixed, always bugging out. Do not recommend.

KateHella

a year ago

Response from developer

Thank you for sharing your thoughts! We're sorry to hear that KorTerra Field experience hasn't been ideal. The team is committed to making continuous improvements, and your insights can help shape that progress. If you’re open to it, we’d be grateful to hear more at productmanagement@korterra.com.

Mandatory torture

If I wasn’t forced to use this app for work, I would delete it from my phone and never look back.
Uploading 50 pictures at a time is a joke and causes constant crashes.
When using the in app camera, it crashes and deletes the pictures.
When the mapping ordains to load, it flashes and changes the routes of the mains in between each flash.
You have to be so zoomed in on the map to load the prints, that you can’t view your entire scope of work at a time.
The app reopens closed tickets without notice and does not ‘star’ them again which can cause locators to unknowingly allow a COMPLETED ticket to go late.
It’s like pulling teeth to get the board to resync.
0/10 do not recommend

Utility locator811

a year ago

Give me my money back!

Charged me $10 to download even though it’s a free app my company pays for us to use. It wont upload pictures for hours even with wifi and great service, will kick you out randomly while using, and will make you uninstall and redownload once or twice a week for it to work properly. Hands down the worst app I’ve ever used.

BigDaddyVol

a year ago

Response from developer

Thank you so much for taking the time to submit this feedback. We're so sorry to hear about the frustration you've experienced using the application. Your job is hard enough, and this isn't the KorTerra Field experience we want for our technicians. KorTerra Field is provided to users through the organization, and we'd like to assure you that we won't charge users to download the app. Additionally, we do not have access to or store any personal payment information, so if you were unexpectedly charged, we recommend contacting your organization's administrator or contacting Apple support. If you're interested, we would love the opportunity to speak to you more about your technical difficulties. We can be reached at productmangement@korterra.com. We want to help, and we hope to hear from you soon.

Crashes Bugs

Korterra’s Ticket Management is a good program from a management standpoint. However, their field app has so many bugs, crashes, maps don’t load, camera causes app to crash and then you have to do forced restarts. Furthermore, the app is so far from the web base you feel as if you’re using two separate programs. What appears great in someone’s office is not great in the field at all. Korterra Field app needs replaced and I would not recommend to any one call locate company use it. Web based program is totally fine but isn’t simplified for the everyday locator to use. Great for managers but not for locators.

AWLW2025

a year ago

Response from developer

Thank you so much for leaving feedback. We're sorry to hear you've been experiencing issues with the application. We're always working to improve the KorTerra Field experience, and we take this feedback seriously. We would love the opportunity to speak to you about your feedback in greater detail. If you're interested, please contact us at productmanagement@korterra.com. We hope to hear from you soon!

WARNING TO ALL COMPANIES

DO NOT get duped into using this hot piece of GARBAGE. Everything about it is broken. Look at all the other reviews. Korterra is a JOKE. Load times are insane, in app camera is broken and doesn’t work. It logs you out randomly CONSTANTLY then takes 20 minutes to load you back in.
It is a legitimate nightmare and so unbelievably exhausting to use this joke of an app everyday. Save yourself and your poor employees the headache for the love of god.

Disinflationary

a year ago

Trash

Worst part of my job is using this app… sync issues, password issues, always restarting…. Can’t wait till we get away from it. I’m locked out now and can’t reset my password

steehorse96

a year ago

Junk

Junk app keeps crashing

hdgjffjjfsefujewedggrr

a year ago

Some constructive criticism this time.

The app needs the ability to include all photos in a ticket at one time. Maybe through the use of a queuing system. The ability to only upload 50 at a time is very limiting as some tickets can take several hundred photos and waiting for everything to sync is time consuming. Inserting them all even 50 at a time without syncing them will result in failed syncs on some photos every time. Second there are overlay issues with the mapping system. Overlays flash and some usually persist after selecting other pins. Trying to change between maps and satellite imagery can be hit or miss because the button disappears and reappears somewhat at random. This is more of an annoyance issue as it doesn’t render the settings buttons unusable, just frustrating to try and click on. Another thing to include with mapping would be location and zoom memory. Going into and out of a ticket, remembering these settings would be a time saver. I have to reinstall this almost daily because it never fails to fail to sync

Nope——122

2 years ago

Response from developer

Hi there, thank you so much for taking the time to write such detailed feedback. We suggest folks use the in-app camera because it lets people take as many photos in a row as they want (photos are also smaller so they sync faster). However, I know locators often need to attach the same photos to multiple tickets, so in those scenarios many fall back to adding from local storage. I'm guessing that's probably your case? We are aware of the flashing issue on the map, and the good news is it's on our slate of items to fix soon. Again, I really appreciate your detailed feedback, and please don't hesitate to reach out if anything else comes up!

Constant crashing makes app unusable

I had big hopes for this app, which would make transferring photos to tickets much easier, and for a while it worked decently well. Crashed frequently, but only a couple times a day.
At this point, The app will shut down and log the user out about 6 to 10 times during the completion of one single ticket. It constantly force feeds you prompts you don’t need, (asking if you’d like to continue syncing photos after the app has crashed and restarted) Most of these features are unnecessary complications, making the app buggier.

Irritated Locator

2 years ago

Response from developer

Thank you for reaching out, and I'm sorry to hear that you've been experiencing issues with the app. We do have several significant improvements in progress, but in the meanwhile I encourage you to reach out to our Support team so they can assist you.

Recommend

Someone who currently works for a city using this system for ticket management, I recommend this product. They have well trained representatives who communicate for tech support. They update regularly. 15yrs of Dig-Alert experience, they understand what i am looking for and built a system that meets my needs. Excellent archive system, i can find any ticket by date or street and review photos and completion info within a minute!

NateD3328

2 years ago

Response from developer

Thank you!! We appreciate the feedback, and are glad to hear the system is working well for you.

Id give it a zero if possible

This app crashes almost consistently 30-40 times a day. It fails at the most basic tasks and inhibits my ability to work effectively and swiftly when i have to wait for it to refresh itself after a crash every single ticket often multiple times on just 1. It is the only app i have ever wanted to crush my phone over, but I know its nots the phones fault.

Locaterworker

2 years ago

Response from developer

Thank you for reaching out, and I'm sorry to hear you're running into these problems. We have a new release coming out soon that fixes some user-reported crashes, but I'd encourage you to reach out to our Support team so we can gather more information about what specifically you're running into.

Horrible

This app is one of the most frustrating apps I’ve used in my line of work. Constant app crashing, unable to sync photos to your ticket, and many more problems. If you want to stay productive and not get behind this isn’t the app for you.

MyNameis….?

2 years ago

Response from developer

Thank you so much for reaching out, and sorry to hear you've been running into some issues. We are working on some improvements in areas that may be related to those you mention. I encourage you to give our Support team a call in the meanwhile so they can diagnose / resolve the problems you've been encountering.