Always active Location?
So for a while the Korterra app has been much better, but recently, not sure if it’s the iOS update or a KorTerra update, but the app now demands that we have our location settings for the app to be ‘Always On’.I don’t see the point in this as the app does not perform notifications based on location in the background. Until this is resolved, I’ll be using the mobile website.
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App crashes daily
1
Works great
No notes
Getting better
Room to grow, but app keeps getting better
Forced to slow down
I’ve been using this app for a couple years, and the only issue I really came across was the fact that the app would randomly crash. As of the past week, the app will crash when you scroll through the map too quickly, or zoom in too fast. I’m not sure if it’s because of cache or what not, but I might be forced to use the web interface.
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Response from developer
Hello - we're sorry to hear about this! We really appreciate you sharing your feedback and for being a longtime user. Would you be interested in talking about your experience in greater detail? We’re continuing to roll out additional performance enhancements, and feedback like yours helps us identify and address any remaining issues. If you’re open to sharing more details, please reach out to our product team at productmanagement@korterra.com.
Crashes, loads, crashes again
New update 09/23/25 and crashes more now then it ever used to. Almost makes the app unusable. Especially when every other crash forces you to log back in again
Terrible app
Even had a “meeting” with people who assured basic issues would be addressed, we are almost a year since that meeting and absolutely nothing has changed, stability is still terrible, constant app crashing or not syncing, map not loading basic things causing you to constantly restart. Don’t even get started on trying to upload pictures.
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Trash
I’ve been using this app for over a year locating, and it constantly crashing using the zoom, or just by itself, not to mention the syncing issues it has. Can’t even lock the screen or it will stop and eventually fail. Don’t bother with this if you actually want your crew to get their job done.
WORST SOFTWARE EVER
I have never ever written a review about anything tech related. This program forced my hand.
Worst thing I’ve ever had to deal with in a work setting. Constantly crashing, lagging, issues uploading pictures and syncing. Takes forever to sync, and you can’t exit the app and let it run in the background because it won’t sync at all unless it’s open. Web application is the same way. Repeat issues, never fixed, always bugging out. Do not recommend.
Worst thing I’ve ever had to deal with in a work setting. Constantly crashing, lagging, issues uploading pictures and syncing. Takes forever to sync, and you can’t exit the app and let it run in the background because it won’t sync at all unless it’s open. Web application is the same way. Repeat issues, never fixed, always bugging out. Do not recommend.
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Mandatory torture
If I wasn’t forced to use this app for work, I would delete it from my phone and never look back.
Uploading 50 pictures at a time is a joke and causes constant crashes.
When using the in app camera, it crashes and deletes the pictures.
When the mapping ordains to load, it flashes and changes the routes of the mains in between each flash.
You have to be so zoomed in on the map to load the prints, that you can’t view your entire scope of work at a time.
The app reopens closed tickets without notice and does not ‘star’ them again which can cause locators to unknowingly allow a COMPLETED ticket to go late.
It’s like pulling teeth to get the board to resync.
0/10 do not recommend
Uploading 50 pictures at a time is a joke and causes constant crashes.
When using the in app camera, it crashes and deletes the pictures.
When the mapping ordains to load, it flashes and changes the routes of the mains in between each flash.
You have to be so zoomed in on the map to load the prints, that you can’t view your entire scope of work at a time.
The app reopens closed tickets without notice and does not ‘star’ them again which can cause locators to unknowingly allow a COMPLETED ticket to go late.
It’s like pulling teeth to get the board to resync.
0/10 do not recommend
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Give me my money back!
Charged me $10 to download even though it’s a free app my company pays for us to use. It wont upload pictures for hours even with wifi and great service, will kick you out randomly while using, and will make you uninstall and redownload once or twice a week for it to work properly. Hands down the worst app I’ve ever used.
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Crashes Bugs
Korterra’s Ticket Management is a good program from a management standpoint. However, their field app has so many bugs, crashes, maps don’t load, camera causes app to crash and then you have to do forced restarts. Furthermore, the app is so far from the web base you feel as if you’re using two separate programs. What appears great in someone’s office is not great in the field at all. Korterra Field app needs replaced and I would not recommend to any one call locate company use it. Web based program is totally fine but isn’t simplified for the everyday locator to use. Great for managers but not for locators.
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WARNING TO ALL COMPANIES
DO NOT get duped into using this hot piece of GARBAGE. Everything about it is broken. Look at all the other reviews. Korterra is a JOKE. Load times are insane, in app camera is broken and doesn’t work. It logs you out randomly CONSTANTLY then takes 20 minutes to load you back in.
It is a legitimate nightmare and so unbelievably exhausting to use this joke of an app everyday. Save yourself and your poor employees the headache for the love of god.
It is a legitimate nightmare and so unbelievably exhausting to use this joke of an app everyday. Save yourself and your poor employees the headache for the love of god.
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Trash
Worst part of my job is using this app… sync issues, password issues, always restarting…. Can’t wait till we get away from it. I’m locked out now and can’t reset my password
Junk
Junk app keeps crashing
Some constructive criticism this time.
The app needs the ability to include all photos in a ticket at one time. Maybe through the use of a queuing system. The ability to only upload 50 at a time is very limiting as some tickets can take several hundred photos and waiting for everything to sync is time consuming. Inserting them all even 50 at a time without syncing them will result in failed syncs on some photos every time. Second there are overlay issues with the mapping system. Overlays flash and some usually persist after selecting other pins. Trying to change between maps and satellite imagery can be hit or miss because the button disappears and reappears somewhat at random. This is more of an annoyance issue as it doesn’t render the settings buttons unusable, just frustrating to try and click on. Another thing to include with mapping would be location and zoom memory. Going into and out of a ticket, remembering these settings would be a time saver. I have to reinstall this almost daily because it never fails to fail to sync
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Constant crashing makes app unusable
I had big hopes for this app, which would make transferring photos to tickets much easier, and for a while it worked decently well. Crashed frequently, but only a couple times a day.
At this point, The app will shut down and log the user out about 6 to 10 times during the completion of one single ticket. It constantly force feeds you prompts you don’t need, (asking if you’d like to continue syncing photos after the app has crashed and restarted) Most of these features are unnecessary complications, making the app buggier.
At this point, The app will shut down and log the user out about 6 to 10 times during the completion of one single ticket. It constantly force feeds you prompts you don’t need, (asking if you’d like to continue syncing photos after the app has crashed and restarted) Most of these features are unnecessary complications, making the app buggier.
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Recommend
Someone who currently works for a city using this system for ticket management, I recommend this product. They have well trained representatives who communicate for tech support. They update regularly. 15yrs of Dig-Alert experience, they understand what i am looking for and built a system that meets my needs. Excellent archive system, i can find any ticket by date or street and review photos and completion info within a minute!
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Id give it a zero if possible
This app crashes almost consistently 30-40 times a day. It fails at the most basic tasks and inhibits my ability to work effectively and swiftly when i have to wait for it to refresh itself after a crash every single ticket often multiple times on just 1. It is the only app i have ever wanted to crush my phone over, but I know its nots the phones fault.
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Horrible
This app is one of the most frustrating apps I’ve used in my line of work. Constant app crashing, unable to sync photos to your ticket, and many more problems. If you want to stay productive and not get behind this isn’t the app for you.
