Kraken Wallet User Reviews

Customer Experience

Positive experience57.1% of reviews
Neutral11.1% of reviews
Negative experience31.7% of reviews

~ Based on 126 written reviews from the US App Store.

What users say

Is Kraken Wallet Safe?

Kraken Wallet: Crypto & DeFi appears safe based on user ratings. AppsHunter Safety Score for Kraken Wallet is 94/100.

This assessment is based on 1,270 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.2% of ratings point to a safe experience
3.0% of ratings suggest some concerns
3.8% of ratings point to a risky experience

~ Based on 1,270 App Store ratings for Kraken Wallet.

Is Kraken Wallet Legit?

Kraken Wallet: Crypto & DeFi appears to be a legitimate app. AppsHunter Legitimacy Score for Kraken Wallet is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Alles weg

Denkt unbedingt an die Phrase Sicherung. Ich hatte sie nur mit dem Passkey gesichert. Und kann sie deshalb jetzt mit dem neuen iPhone nicht wieder herstellen. Weil es irgendwelche Probleme zwischen Kraken und Apple gibt. Somit sind alle meine Bitcoin weg. Glückwunsch.

Response from developer

Vielen Dank, dass Sie sich gemeldet haben. Wir verstehen die Frustration und würden gerne die Möglichkeit haben, uns Ihren Fall genauer anzusehen. Bitte reichen Sie eine Support-Anfrage über Ihre Kraken Wallet-App ein, damit unser Team Ihnen dabei helfen kann 🐙

Not a wallet

It's quite confusing for someone who wanted to just use a crypto wallet, that one has to charge up a specific crypto, just to be able to take out the other crypto that one put into the account already. Other wallets and platforms deduct a fee as well, but they deduct the fee of the existing crypto currency and don't demand one to buy a specific one.
How do you expect customers to trust your app with big amounts, if it's already a failure with small amounts?
Rn I'm extremely disappointed in this wallet and the customer service, which is telling me I need to pay for another crypto just to be able to take out my already deposited crypto. This is plain BS. Just set on fees of the crypto that the transaction is about, makes life easier for everyone!
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Response from developer

Hi Sesshoko, account and custody fees are free, but you must pay blockchain network (gas) fees to transfer assets which are not controlled by Kraken. If you have further questions, please do not hesitate to get in touch: https://support.kraken.com/hc/en-us/articles/201351886 Kraken Support 🐙

Add options to speed up if pending transactions go too long

Fix some issues with possible low gas fees and pending transactions to speed up.
Regular updates

Pointless

What's the point in having a native wallet if you're gonna charge intra-system transfer fees?

Woah wow wow wow

Very niiiiice

Add options to speed up if pending transactions go too long

Fix some issues with possible low gas fees and pending transactions to speed up.

Fake app

It hosts scammers and beware if you add money to this it will get stolen. I had 2121 usdt frozen the moment I tried to withdraw 741 leaving me a balance of 1400. And it vanished into thin air. And they are saying nothing can be done about it. It’s bs

Cannot get access to my wallet

After I changed to my new iPhone, the passkey saved on iCloud suddenly cannot be read by Kraken Wallet app and all my crypto is forever locked up! All my other wallet app is fine. Just this wallet. DO NOT USE

Not sending out

It’s crazy how I can’t send my coin out , I need to ay my schofee
Do something to the send out issue

Erased Passkey

I’ve used this for years. I go to log in the other day with my passkey and it gives me an error saying “no passkey exists”. Yet I clearly see it in my passwords on my phone. I click support and it gives me another error. Now I’m locked out of thousands of dollars of crypto. Support offers no help. After 2 emails they never respond. Very very frustrating. Just use Trust.
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Awesome

Gets better an better

Wallet

Pretty confused on how to utilize my wallet.

Just started using it.

I used phantom wallet for about two years, definitely regret not using krakens wallet sooner.

Great Wallet

Supports the currencies that actually matter looking forward to seeing it develop more in the future to support outside coins for those who seek diversification in other crypto currencies but very happy with the app and wallet overall

Super écosystème

J’adore l’interface, ça prévoit des bonnes choses pour le futur

Response from developer

Un grand merci ! Nous avons amélioré l'interface de toutes nos applications et nous continuerons à la perfectionner 🐙 👊

Nice app. Has a bug

The app is self works fine for the most part. However, when sending crypto, the continue button drops off the bottom of the screen. Also has an issue transferring back to the main Kraken app for trading. Please fix this issue

Update: bug has been fixed on an app update. Works fine now.

Le meilleur wallet

Génial

Response from developer

😎

Como retirar cripto

Não estou conseguindo retirar cripto da do erro

Response from developer

Obrigado pela sua avaliação e sentimos muito pelo problema ao retirar suas criptos. Por favor, entre em contato com nossa equipe de suporte para analisarmos seu caso e ajudarmos você: https://support.kraken.com/articles/201351886- 🐙

Coin not seen

Why can’t I see the coin I sent to the app and the app is always saying reconnecting. What’s going on.

Another junk product from a junk company

Don’t waste your time with these clowns.