Items missing
Can’t get satisfaction from order half of items missing. No one could help resolve this problem.
Something about 3rd party shoppers. I want my money back for missing items. And I shouldn’t have to wait for days to be refunded for the absent items.
Krogers really should reconsider putting their name on something that they don’t except responsibility for.
Something about 3rd party shoppers. I want my money back for missing items. And I shouldn’t have to wait for days to be refunded for the absent items.
Krogers really should reconsider putting their name on something that they don’t except responsibility for.
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What y’all got going on
I just got the Kroger‘s app and I went to purchase some items obviously I got everything I needed and when it was delivered to my home instead of getting a different brand of choice, they replaced it with sparkling water and some weird looking rice. If you didn’t have the first thing I asked for get a different brand of it does not make sense. Do better never doing this again.
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Items kept getting kicked off in my cart
Items kept getting deleted by the app I double checked cart before checkout. Items were deleted by the app resulting in items not being purchased. I kept adding the items. It was not the employees fault but one item I really needed was not purchased. There was no indication there was an item limit. I had ten items but only nine were purchased. I spent a lot on delivery fees because it was given to insta cart to deliver not Kroger delivery. This resulted also in having to tip . Would have been better off just using Insta cart 60 dollars tuned into eighty with fees and then the tip I selected a tip amount that did not come out correct either. I realize sometimes there is user error but this was not the case. I ended up giving my driver cash since weather was bad and the tip I had selected did not calculate correctly . My first experience using the app was not great .
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Customer
Been trying to find out where my delivery is it was suppose to be delivered last night , finally got a text saying it would be delivered this morning by noon and I haven’t seen it yet or heard back from them yet!! I desperately need the order , it is already a day late !! Called the store and got absolutely no satisfaction and am sitting here again WAITING, I really have things to get accomplished and can’t afford to sit around much longer. Hoping some o e in the Kroger organization could help in either getting it delivered or tell me the status and where my order could be!! I’ve been using this service for quite awhile and would like to keep doing it but can’t afford to sit around and miss work for something that was supposed to be done yesterday!! I’ve used the service for quite awhile but can’t afford to sit around for the second d straight day waiting!! I’d of get a communication from they it would be delivered this morning !!! WHETE IS IT I’m In Cincinnati Ohio !!!
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Could have been better
I was a little upset that I didn’t get a knock on my door or a text letting me know that my order was ready and at my door. I had meats in my order. Not sure how long they were out there in 74 degree weather. Up til now I’ve had no problems with my orders.
Krogers delivery does deliver
Service is fast and is good there is only one problem if you think DoorDash charges to much then you haven’t used this app yet 64 dollar ordered turned to 94 dollars plus tips 2 24 packs of coke and 2 18 packs of gaterade and 3 krogers mild cheese dip do the math they even put a 4 dollar tax but if you can get past that hiccup then this app really is useful if you have no way to get to Kroger then this app is the best choice if in my personal opinion I will be recommending this app to others that don’t drive or don’t have anyway of getting to Kroger and for me I’ll keep using this app just not all the time but only when I need to use this app
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Service
I’ve
Have used Kroger’s delivery service twice online. I’m hoping they will continue giving this great service. I can’t drive for awhile and I appreciate the online picking my groceries out at the store. If there were 10stars that would be my review. Thank you Ray P.
Have used Kroger’s delivery service twice online. I’m hoping they will continue giving this great service. I can’t drive for awhile and I appreciate the online picking my groceries out at the store. If there were 10stars that would be my review. Thank you Ray P.
Krogers Rocks
I LOVE Krogers & I really love that they deliver..however most of my favorites are pick-up only & that was really bumming me out! Then today here inside Kroger Delivery Now suddenly all my favs were on the list! I’m very excited! Thank You Krogers for all you do, for the deliveries, the discounts and the greatest selection... so much better than any other grocery store in Illinois and all at a discount or w/money back! If you’re shopping anywhere else you’re missing out & you’re over paying!
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Kroger team
Always professional and on time.
Will double your grocery bill.
I consider myself a bargain shopper, and my shopper selected “item unavailable” on pretty much everything i ordered, and replaced it with stuff that was 2x as expensive. These are all items that i have never, EVER seen unavailable at any kroger - EVER. Assuming the shopper was just lazy and picked whatever looked “close enough”This would have been $55 at a kroger, turned into $97.
Just uber to the store. This ain’t it. Only reason it’s getting 2 Stars is because the app technically “worked”.
Just uber to the store. This ain’t it. Only reason it’s getting 2 Stars is because the app technically “worked”.
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horrible app
tried to order some items obviously and after i paid took 2 items out of my cart and when i tried to add items to the list after that it tried to charge me for a whole other delivery fee and service fee along with tipping the same person again. whats the point of having an add item to cart before they start shopping if they gonna make u pay everything again. This app is just absolutely horrible deleting soon as i get my food at my door worse experience ever makes me not wanna shop at kroger tbh
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Customer
Been trying to find out where my delivery is it was suppose to be delivered last night , finally got a text saying it would be delivered this morning by noon and I haven’t seen it yet or heard back from them yet!! I desperately need the order , it is already a day late !! Called the store and got absolutely no satisfaction and am sitting here again WAITING, I really have things to get accomplished and can’t afford to sit around much longer. Hoping some o e in the Kroger organization could help in either getting it delivered or tell me the status and where my order could be!! I’ve been using this service for quite awhile and would like to keep doing it but can’t afford to sit around and miss work for something that was supposed to be done yesterday!! I’ve used the service for quite awhile but can’t afford to sit around for the second d straight day waiting!! I’d of get a communication from they it would be delivered this morning !!! WHETE IS IT I’m In Cincinnati Ohio !!!
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Bad Experience w/ Kroger & Instacart
I will never use Instacart or the Kroger App ever again…this whole situation is an absolute mess. Your shopper was a complete moron and I had to speak w/ him on the phone to walk him through the shop because he had no idea what he was doing. The shredded cheese I ordered was not even close AND on close out, expires tmro…you have to be kidding me. Too many replacements due to laziness and the 2nd straight bad experience I’ve had w/ Kroger/Instacart…never again and I expect retribution…
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Outstanding Service.
All of the experiences have been great. No problems whatsoever. Fast, friendly, just perfect. Keep up the great work!
Thank you
Missed my note for writing on a birthday cake but went the extra mile and took it back and got it done!
Online order
Order delivered so quick and liked
Boost member
I should not be charged a service fee and should get extra gas point. The Boost App would not let me complete my order and the help line told me to do this!
Best yet
Ultra best Ultra quick and communicate for replacements.. best I’ve ever had, but I either didn’t add nausea medication to the list, or it got forgotten, which easily happens quick and communicate for replacements.. best I’ve ever had, but I either didn’t add nausea medication to the list, or it got forgotten, which easily happens
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Love, Love This
Just had hip surgery and this was so convenient for me. I will be using this service again.
Service Fee
I guess the $28 fee was in the fine print. Ten percent of my order. Pickup from now on.
