Items missing
Can’t get satisfaction from order half of items missing. No one could help resolve this problem.
Something about 3rd party shoppers. I want my money back for missing items. And I shouldn’t have to wait for days to be refunded for the absent items.
Krogers really should reconsider putting their name on something that they don’t except responsibility for.
Something about 3rd party shoppers. I want my money back for missing items. And I shouldn’t have to wait for days to be refunded for the absent items.
Krogers really should reconsider putting their name on something that they don’t except responsibility for.
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What y’all got going on
I just got the Kroger‘s app and I went to purchase some items obviously I got everything I needed and when it was delivered to my home instead of getting a different brand of choice, they replaced it with sparkling water and some weird looking rice. If you didn’t have the first thing I asked for get a different brand of it does not make sense. Do better never doing this again.
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Items kept getting kicked off in my cart
Items kept getting deleted by the app I double checked cart before checkout. Items were deleted by the app resulting in items not being purchased. I kept adding the items. It was not the employees fault but one item I really needed was not purchased. There was no indication there was an item limit. I had ten items but only nine were purchased. I spent a lot on delivery fees because it was given to insta cart to deliver not Kroger delivery. This resulted also in having to tip . Would have been better off just using Insta cart 60 dollars tuned into eighty with fees and then the tip I selected a tip amount that did not come out correct either. I realize sometimes there is user error but this was not the case. I ended up giving my driver cash since weather was bad and the tip I had selected did not calculate correctly . My first experience using the app was not great .
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Customer
Been trying to find out where my delivery is it was suppose to be delivered last night , finally got a text saying it would be delivered this morning by noon and I haven’t seen it yet or heard back from them yet!! I desperately need the order , it is already a day late !! Called the store and got absolutely no satisfaction and am sitting here again WAITING, I really have things to get accomplished and can’t afford to sit around much longer. Hoping some o e in the Kroger organization could help in either getting it delivered or tell me the status and where my order could be!! I’ve been using this service for quite awhile and would like to keep doing it but can’t afford to sit around and miss work for something that was supposed to be done yesterday!! I’ve used the service for quite awhile but can’t afford to sit around for the second d straight day waiting!! I’d of get a communication from they it would be delivered this morning !!! WHETE IS IT I’m In Cincinnati Ohio !!!
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Could have been better
I was a little upset that I didn’t get a knock on my door or a text letting me know that my order was ready and at my door. I had meats in my order. Not sure how long they were out there in 74 degree weather. Up til now I’ve had no problems with my orders.
