just why
i don't really understand offering delivery if it's through insta cart.. if i want it delivered through the company i have to download the kroger delivery app but they deliver from their own warehouse like why even offer delivery on this app then? my 80 yr grandma ordered groceries and it said they would be there by 2 and by 4:40 she still hadn't gotten any updates.. i had to text the support chat and all they said was sorry here's a $10 credit. my question is why am i able to select a time slot to have them delivered if they come 2-3 hours later?
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Extremely Slow app
This is the result when an organization lays off/does not hire actual software engineers, and instead builds their app with AI and ‘vibe coders’.
Don’t notify me with ads when I’m not using the app
The app uses notifications to show ads on your phone and you cannot disable them.
Can’t enlarge pics
Some of your products don’t include ingredients and so being able to enlarge the photo allows for me to see the ingredients. Bring that back or just list ingredients on the items.
Unreliable. Do not order delivery.
I ordered my groceries for the week for delivery because there was a great coupon, however the order was delivered to a completely different address and I’ve had zero communication or updates. The ridiculous AI assistant was zero help. That food was supposed to feed my family tonight, and I was still charged for everything so now I’m panicking figuring out what to do for dinner. I will never order delivery again.
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