Inconsistently works
I still absolutely hate the overhaul from last year. The app is now cluttered and hard to navigate and the search feature returns unrelated results. Seriously, do companies even bother with UX testing these days?
But even if you can find what you want, the app is horribly glitchy, especially regarding substitutions. Sometimes the page won’t let you select radio buttons. At others, the app doesn’t properly refresh so that it prompts you repeatedly to deal with substitution elections you’ve finished.
Contacting CS can be helpful, but means you have to deal with the least helpful AI agent to get there. It tries to gaslight you and hang up. Everything about the online experience with Bakers is terrible.
But even if you can find what you want, the app is horribly glitchy, especially regarding substitutions. Sometimes the page won’t let you select radio buttons. At others, the app doesn’t properly refresh so that it prompts you repeatedly to deal with substitution elections you’ve finished.
Contacting CS can be helpful, but means you have to deal with the least helpful AI agent to get there. It tries to gaslight you and hang up. Everything about the online experience with Bakers is terrible.
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Was okay now messed up
Was okay, now messed up. Nightmare.
Can’t add card to Apple wallet
Every time I try to add my plus card to Apple wallet, I get an error message saying “we are having technical difficulties right now, please try again later”. The app has been having “technical difficulties” for three months now. It’s getting old.
Nonfunctional
Clearly there was no UI/UX assessment for this app. It fails in its core functions. The app is too busy and crammed with icons to find the standards for a grocery app: ad, coupons, and cart.
If you can find the search button to shop, results are irrelevant. Example: I searched for carrots. The first item returned was basil. 🤦♂️
Beyond that, the provided buttons in the app just don’t work. There’s an option to rate your order from the order history. Clicking it does absolutely nothing.
If you can find the search button to shop, results are irrelevant. Example: I searched for carrots. The first item returned was basil. 🤦♂️
Beyond that, the provided buttons in the app just don’t work. There’s an option to rate your order from the order history. Clicking it does absolutely nothing.
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Why?
It appears, that you gear up for pu or delivery. The in store buy it myself, don’t need a personal shopper to pick out my purchase is third place. We save you money driving to the store shop go home and enjoy the trip. Can not wrap my brain around being a third class shopper! We do all the work and THEN have to put up with jumping thru hoops to even make a list! From your add. Blessings Jerry F.
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