Disappointed
The changes to the layout prove more confusing than helpful. I can’t check gas prices for my local store. Identifying sale items is not easy. In store experience has also gone downhill
Doesn’t work
It doesn’t work in the store.
Lags when searching
Pls fix search. Entering text into the search bar is delayed ~1 sec per character. This is embarrassing. Fix it
Terrible
Nothing on the app works. Nothing loads. Been this way for months. If not years
just why
i don't really understand offering delivery if it's through insta cart.. if i want it delivered through the company i have to download the kroger delivery app but they deliver from their own warehouse like why even offer delivery on this app then? my 80 yr grandma ordered groceries and it said they would be there by 2 and by 4:40 she still hadn't gotten any updates.. i had to text the support chat and all they said was sorry here's a $10 credit. my question is why am i able to select a time slot to have them delivered if they come 2-3 hours later?
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Extremely Slow app
This is the result when an organization lays off/does not hire actual software engineers, and instead builds their app with AI and ‘vibe coders’.
Don’t notify me with ads when I’m not using the app
The app uses notifications to show ads on your phone and you cannot disable them.
Can’t enlarge pics
Some of your products don’t include ingredients and so being able to enlarge the photo allows for me to see the ingredients. Bring that back or just list ingredients on the items.
Unreliable. Do not order delivery.
I ordered my groceries for the week for delivery because there was a great coupon, however the order was delivered to a completely different address and I’ve had zero communication or updates. The ridiculous AI assistant was zero help. That food was supposed to feed my family tonight, and I was still charged for everything so now I’m panicking figuring out what to do for dinner. I will never order delivery again.
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The most frustrating
If you want a app that logs you out and won’t work unless your sharing all you information this is the app for you. I concede that I have to shop with this monopoly but you would think they would make it so when it updated it wouldn’t log you out and lock you out unless you give them all the data. I hope the development team always has wet socks. And the Judas price gouging executives follow that whole story.
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App will not open
I have tried over 20 times to download the app and it stops at entering my email. I have gone to King Soopers in Denver since I was a kid. Now I am 75 and want to use all the opportunities to save money because prices are so high. Help me.
Worthless
This app is completely worthless. Not user friendly at all.
App will not connect
I have been getting “trouble connecting” and “products will not load” messages for two days. I’ve uninstalled, updated the iOS, switched WiFi and cellular, logged out, etc. The app simply refuses to connect. Their Kroger app does the same thing. Useless if it won’t load.
App not working
The app hasn’t worked properly in 3 days. It keeps saying the products are unable to load. I uninstalled and reinstalled. Still not working. I can’t do any shopping or clip coupons.
Bugs
In my old job I only administer a couple of hundred computers but if I ever sent out as many buggy updates as you guys do I definitely would have lost my job.
Search function is unusable
Are you looking for something specific? Well how about we show you some UNRELATED SPONSORED item first instead! Honestly, if your search function doesn’t show the user the thing they searched, why have a search function at all? When searching for cheese, why would spinach and shallots show up before the cheese? I don’t want your irrelevant suggestions, I want the thing I actually typed in.
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Want a app that constantly logs you out and won’t load
Want an app that constantly logs you out and won’t load? Look no farther than the King Soopers app. Every other update it logs you out and won’t recognize your credentials. Their store WiFi won’t let it load which is even more helpful. But what can you expect from a company that the executive leadership brags about gouging the shoppers.
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Buggiest app ever!
This app is the buggiest I have ever seen, and it gets worse with every “update”! The biggest bug of concern is that when trying to use my list while shopping, every time I check off an item! The sort goes haywire and I have to exit the list and reload so that it is ordered by aisle again.
Search is trash
The search is absolute garbage. I can type in a specific product name and brand, and I’ll still have to scroll to find it. Today I was searching for something and it was giving me items that weren’t even related and I couldn’t even find the item I wanted even though I know they sell it. I have no idea who programmed the search feature but it SUCKS. Why can’t you just show me what I’m fkng asking for? Why is that so hard? I don’t understand.
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Terrible UI
Navigating this app is terrible. UI needs a whole overhaul.
