Glitching/not loading
Normally this app is amazing! I can search products, see the prices, clip coupons, see if something is in stock, and see which aisle most items/products are in … lately the app hasn’t been loading. I’ll open the app, or click on an add or coupon preview in my email, like I always do, and the app will start to open, but won’t load. Not sure what’s going on. Even if I close it out, and open the app separately from an email, it still won’t stop “loading” to allow me to look/search anything. Please fix this bug, or whatever it is.
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List sucks
I used to love the lost feature. Made shopping super efficient. But now, instead of sorting by aisle, it shuffles my items. So frustrating.
Do better Kroger
This app is the buggiest app I think I’ve ever seen. They are constantly making updates, and the updates make the app worse, and worse each time. I wish I could go back back to the version they had about two years ago.
Why Won’t This Work Consistently????
So, for the umpteenth time I try to add items to my pickup order for tomorrow. First, most items in my order (previously submitted and confirmed) now say Product Not Found (is the store empty?). And after adding items, and ordering backups, the app says there is a problem and won’t let me add anything. So I waited some hours. Same thing. I use a lot of apps and NONE have the problems this one does. And I have used it for years. How could it be this glitchy for so long?
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Hate the app
I hate digital coupons, and they only seem to work half of the time
No texts! I stopped getting texts from this app a few months ago. The app won’t save my text prefere
There are so many problems with this app. Contacting customer service is a nightmare. What have done to your app? Some how you have my wrong phone number and I can’t correct the problem. Hope this time you will email me to at least let me know it has been read
Leave Review Option
I’ll happily change this to a five when I figure out how to leave a review for the driver in the app. I don’t see a way to do that. These people depend on these reviews for their performance reviews and raises. The only way I can see to leave a review is to login online which is cumbersome for something so important. Thanks!
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So buggy
With every iteration this app introduces new bugs. I work in software and if my apps had these kinds of backslides with every release we’d be holding meetings to figure out how to stabilize things. I begrudgingly use this app. And when it works it’s fine. But I’m more often fighting with it than not. KS is a great store. The app? Not so much.
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Hard to use
This use to be good and has so much potential. The list is basically unusable now. You can’t swipe away items anymore. Adding, updating or removing an item shuffles the list until you refresh. Can’t collapse the view. Crashes all the time.
App pricing often don’t match checkout price!!
My biggest complaint is how poorly the coupons/product signage match the check out system. I always find mistakes (never in my favor!). Today I literally took picture of items on sale to show the cashier (just in case the system didn’t match signs on the floor). My original bill was $150. After painstakingly reviewing my pictures, the final bill was reduced to $130.
This happens ALL the time.
This happens ALL the time.
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The list is broken
The list used to allow a condensed, list-like, format that has been replaced by fatter entries with pics that you used to access with a click if you needed it. The ability to sort entries also seems to be failing, no matter which order I select it remains the same. I used to be able to work it by aisle, the convenience of a digital list is pretty much gone now and this is the feature I use most so it’s very disappointing.
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A month later I can finally use the app
Took them 1 month and 2 weeks to fix an issue of the app just continuously loading after 5 minutes of scrolling on the app. The app would be stuck loading after opening for days even after closing ,reopening, and reinstalling .
During that 1 month and 2 weeks I went through Walmart to get my groceries. Maybe you all should demote who ever was in change of the paste updates over the last month and 2 weeks, because they clearly have no idea what they are doing and lost you all money
During that 1 month and 2 weeks I went through Walmart to get my groceries. Maybe you all should demote who ever was in change of the paste updates over the last month and 2 weeks, because they clearly have no idea what they are doing and lost you all money
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Buggy app
This app is extremely buggy and has been for years. It freezes up, removes items from cart without telling you, and sometimes it’s very easy to accidentally add items to your cart. My most recent gripe is the newest update that involves the rewards. As nice as it is to have the option to use those towards your groceries once you redeem it seems like you don’t have a choice but to use. I applied them for a grocery pick up that I’m still planning and ended up being forced to use them at the store on a small purchase because I couldn’t unclip them. I assumed since I added them IN the pickup portion of the app they would be applied to that. You should be able to change your mind
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Bad support bad prices
The support experience is terrible and the sale prices are 50% higher than competitors. Abysmal.
Digital coupon
EVERY time I have tried to use the digital coupon it does NOT work. It is so frustrating that if something has a digital coupon, instead of going through it, it leads me to buy a Different product. Every time I try to use it I sit in the isle for 5 minutes trying to get it to work or in the checkout for 5extra minutes having a cashier try to help make it work. Just put the good price as a normal sale so we can shop happily!!
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app is AWFUL
as much as they overcharge customers they need to spend it on tech so we can at least have some benefit. ya crooks
Horrible update
I shop using aisle number. Now “aisle location ascending/descending” doesn’t do that somehow. No way that I can see to get old way of shopping. Useless
Do they not look at what their updates do?
Do they not look at what their updates do?
Sucks that we are forced to use it
It’s slow and glitchy and the search sucks.
Difficult at best.
Forces you to to get a new king soopers card existing cards will NOT connect - I tried FOUR times before it became obvious that King soopers wants you to abandon all existing fuel points.
Item location in store dropped
Good app but always changing. Just this week they remove aisle for items in my list. They’re working hard to make it worse.
