Scammers and Liars
I ordered a custom bracelet and waited months, only to receive the wrong item. Krush Kandy admitted it was their oversight but is now blaming the jeweler instead. It doesn't appear they have adequate quality control measures in place for custom orders.
I was offered a refund only after I return the bracelet, but after this experience I have little confidence in the process. I've also filed a complaint with the Better Business Bureau. I would not recommend ordering custom jewelry from this company.
I was offered a refund only after I return the bracelet, but after this experience I have little confidence in the process. I've also filed a complaint with the Better Business Bureau. I would not recommend ordering custom jewelry from this company.
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Order from March still hasn’t arrived
I placed an order on March 17th. It is now June 2nd and it still hasn’t shipped and they keep saying they are looking into it with no follow up. I want a refund but again no response. Will never order from them again.
Do not order jewelry from here!!
I wouldn’t personally recommend shopping here based on my experience.
I ordered a ring that was estimated to take 8–10 weeks, but I still hadn’t received it after about 15 weeks. When I reached out, I was offered a gift card instead of a refund, which I used toward a necklace that was listed as in stock and expected to ship within 1–3 days.
After waiting another 3 weeks, I still hadn’t received the necklace. I followed up again and was told a full refund wasn’t available, and another gift card was offered.
At this point, it’s been over 16 weeks, and I haven’t received either item. I would prefer a full refund rather than continuing to place new orders.
Just sharing my personal experience so others can make an informed decision.
I ordered a ring that was estimated to take 8–10 weeks, but I still hadn’t received it after about 15 weeks. When I reached out, I was offered a gift card instead of a refund, which I used toward a necklace that was listed as in stock and expected to ship within 1–3 days.
After waiting another 3 weeks, I still hadn’t received the necklace. I followed up again and was told a full refund wasn’t available, and another gift card was offered.
At this point, it’s been over 16 weeks, and I haven’t received either item. I would prefer a full refund rather than continuing to place new orders.
Just sharing my personal experience so others can make an informed decision.
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Google this company and scam before purchasing
I placed an order through the Krush Kandy Boutique app and never received my items. After repeated attempts to resolve the issue, I had to file a chargeback through Discover to get my money back.
After the chargeback was submitted, the business owner contacted me directly by phone call and text message in a way that felt inappropriate and intimidating rather than professional customer service.
There are also a large number of consumer complaints about this company on Reddit, Trustpilot, Facebook groups, and the Better Business Bureau, which I wish I had seen before ordering.
I would strongly advise other shoppers to research carefully and use strong buyer protection before making any purchases.
After the chargeback was submitted, the business owner contacted me directly by phone call and text message in a way that felt inappropriate and intimidating rather than professional customer service.
There are also a large number of consumer complaints about this company on Reddit, Trustpilot, Facebook groups, and the Better Business Bureau, which I wish I had seen before ordering.
I would strongly advise other shoppers to research carefully and use strong buyer protection before making any purchases.
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Item never received.
This company took my money, never sent my item, and states will only give in store credit. Communication is frustrating.
