Cannot login
Cannot login the app for last 1 month , please fix . Iam using from abroad to pay bills and view other informations.
Application Can’t open in IOS
Application not working since two weeks
Unable to login
App is not working
App not working now outside India
App not working outside India after last update. Need to fix it. NRI’s have to pay current charges and know other information through this app. So remove the country lock.
App not functional from Abroad
I have been using the KSEB app for a long time, and it has been extremely helpful. As an NRI, I rely on this app to manage electricity bill payments and services for my elderly parents back home in Kerala.
However, after recent updates, the app has completely stopped working outside India (abroad). It refuses to open or log in, which makes it impossible to clear bills on time. This happens almost every time a new software update is released—the app breaks and remains non-functional for a long duration.
Blocking access or having broken updates severely impacts thousands of expatriates who take care of their family's utility payments. Please look into this issue urgently, fix the server/location access restrictions, and release a stable update so that NRIs can use this service smoothly again.
However, after recent updates, the app has completely stopped working outside India (abroad). It refuses to open or log in, which makes it impossible to clear bills on time. This happens almost every time a new software update is released—the app breaks and remains non-functional for a long duration.
Blocking access or having broken updates severely impacts thousands of expatriates who take care of their family's utility payments. Please look into this issue urgently, fix the server/location access restrictions, and release a stable update so that NRIs can use this service smoothly again.
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Useless
It was working well but now a days app is disastrous
Unable to view bill
I am unable to view bill after logging in since a couple of months because it is not showing consumer number.
Always error
App showing always error and payment failed
Function not working
Very poor experience. The complaint feature in this app is not working at all. I tried multiple times to report frequent power cuts. Kseb and the app also useless
What a waste
None of the functions work properly
Error
Not opening. Error: ‘device integrity check failed’. Fix it soon.
Error message
I can’t log into this
app . When I logged it shows”Error: device integrity check failed”. This is usually occurs in Sndroid phone. But I am using iPhone. So definitely it is on developer side of the App lies the problem. Please correct it
app . When I logged it shows”Error: device integrity check failed”. This is usually occurs in Sndroid phone. But I am using iPhone. So definitely it is on developer side of the App lies the problem. Please correct it
Good
Good
Very bad app
Very bad app not working not open In Saudi Arabia
Not access from UAE
Not able to access from UAE without VPN Please fix it
Worst thing to have in our life
Worst
login issue, blank white screen
Getting a blank white screen after entering the credentials
Many things to improve.
In the Kseb App and website Many things to improve. Features, transparency, complaints registrations and closing case… etc..
for example:
1. If not getting connected nearest kseb phone any time in 24hrs, need report option in app also need quick checking from head office.
2. Provide call nearest kseb button (by detection of current location) to inform urgent issues
3. App must give notification of kseb supply interruption in advance ( to workout this every kseb must enter in app the time pf interruption atleast before 30minutes)
4. If due to any urgent case kseb supply disconnected for a section, must show in app or give notification that “supply interrupted will reinstate within xxxx time)
5. Provide Detailed bill to Solar Installed customers as per cusumer number they logged in
6. Kseb must describe every official procedures how to do in malayalam language in the app and website.
for example:
1. If not getting connected nearest kseb phone any time in 24hrs, need report option in app also need quick checking from head office.
2. Provide call nearest kseb button (by detection of current location) to inform urgent issues
3. App must give notification of kseb supply interruption in advance ( to workout this every kseb must enter in app the time pf interruption atleast before 30minutes)
4. If due to any urgent case kseb supply disconnected for a section, must show in app or give notification that “supply interrupted will reinstate within xxxx time)
5. Provide Detailed bill to Solar Installed customers as per cusumer number they logged in
6. Kseb must describe every official procedures how to do in malayalam language in the app and website.
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