(Don’t) Smart route
I had a smart route booking with multiple connections. The first flight
was delayed by more than 7 hours due to the airline, which made the entire
itinerary effectively impossible to use.
Instead of properly reviewing the situation or offering any reasonable
solutions (such as rescheduling the trip, changing dates, or providing
alternative options), customer support simply canceled the booking and
processed refunds on the worst possible terms for the passenger.
All subsequent flights were treated as a “voluntary cancellation”,
even though the root cause was a significant delay of the first segment,
which was completely outside of my control.
At no point was I offered a real solution to save the trip.
The company hides behind the “smart route” concept and shifts all risks
to the customer when something goes wrong.
Very poor customer experience. I will not use this service again and
cannot recommend it to others.
Response from developer
Hello! We sincerely regret that your trip was disrupted due to the flight delay. We understand your disappointment. We are very eager to look into this situation and would be glad to receive your order number via any of our social media channels. ❤️ Nebuchadnezzar FZ-LLC - developer of travel service Kupi.com
Complaint Regarding Kupi – Extremely Disappointing and Untrustworthy Experience
I had a very bad experience with Kupi. I booked an air ticket with them and later requested a date change. They took 48 hours to respond, and then sent me a payment link for 1,068 aed to process the exchange. I paid the amount within 25 minutes and immediately emailed them confirmation of payment.
They replied saying I would receive the updated ticket within an hour. However, instead of sending the ticket, they emailed me 30 minutes later demanding an additional 650 aed. I refused and asked for a refund of the amount I had already paid, but since then, they have completely stopped replying.
This behavior is extremely unprofessional and feels like a scam. They took my money and failed to provide the service they promised. I feel cheated and disappointed. Please don't fall into the same trap
Kupi.com
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Response from developer
Hello! Thank you for your kind words! We’re glad that our service meets your expectations 😊 Nebuchadnezzar FZ-LLC – developer of travel service Kupi.com
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Response from developer
Hello! Thank you for the review! Glad you liked everything 😊 Nebuchadnezzar FZ-LLC – developer of travel service Kupi.com
Sma
Response from developer
Hello, Амалья! Thank you for sticking with us these past 5 years 🥰 Nebuchadnezzar FZ-LLC – developer of travel service Kupi.com
Very good
Response from developer
Juliaa Alieva, hello! Glad to be your traveling companions 🙏 Nebuchadnezzar FZ-LLC – developer of travel service Kupi.com
Great
Recommend the service
👍🏻
Response from developer
Jull_Arr, hello! Thank you for your review and we wish you unforgettable travels 😊 Nebuchadnezzar FZ-LLC – developer of travel service Kupi.com
🤝
Response from developer
Hello! Thank you very much for using our service ❤️ Nebuchadnezzar FZ-LLC – developer of travel service Kupi.com
Good
Response from developer
Hello Bomdora! We are very happy to have you stay with us for several years. Our team strives to offer the best possible rates to make your travels as profitable as possible. We hope that your future purchases will bring you only positive emotions 😊 Nebuchadnezzar FZ-LLC – developer of travel service Kupi.com
👍🏻
Response from developer
Hello sgaoxys! It's great to hear that you like our app — thank you for your review ❤️ Nebuchadnezzar FZ-LLC – developer of travel service Kupi.com
