Customer Support Has Declined After the CRED Takeover
I have been using Kuvera for some time and previously had a very positive experience with the platform, especially with its customer support.
However, after the CRED takeover, my recent experience has been quite disappointing. I had several concerns regarding my account and the application, but getting assistance from customer support has been extremely slow. There were instances where I had to wait for days without receiving a proper response, which was frustrating, particularly when dealing with matters related to investments and account information.
Kuvera has been a very good investment platform, and I genuinely hope the team takes customer support more seriously and restores the level of service and responsiveness it was previously known for.
I would be happy to revise my rating if the customer service experience improves.
Wishing the Kuvera team the best and hoping to see the platform return to its previous standards.
However, after the CRED takeover, my recent experience has been quite disappointing. I had several concerns regarding my account and the application, but getting assistance from customer support has been extremely slow. There were instances where I had to wait for days without receiving a proper response, which was frustrating, particularly when dealing with matters related to investments and account information.
Kuvera has been a very good investment platform, and I genuinely hope the team takes customer support more seriously and restores the level of service and responsiveness it was previously known for.
I would be happy to revise my rating if the customer service experience improves.
Wishing the Kuvera team the best and hoping to see the platform return to its previous standards.
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Response from developer
We regret the inconvenience you had to face. For better assistance please share your information with help@kuvera.in. We will be happy to assist you.
Excellent service
Ever since CRED took over Kuvera, the app has become excellent. The overall experience is much smoother, faster, and more polished than before. Navigation is seamless, performance is reliable, and everything works effortlessly. The service quality has also improved significantly, making investing and portfolio management a pleasure. Great job by the CRED team—this has become one of the best and most user-friendly investment apps.
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Include projected growth
"It'd be great to see a visual chart projecting our growth over the next few years using current returns."
Successfully made me uninstall the app
I used to like the app previously. I live abroad and use this to invest in Indian mutual funds. With the new app and update, login functionality is horrible. It every time asks for the otp and send its to my Indian mobile number. I tried login with Kuvera account as well that also asks otp to the same number. It’s definitely not an improvement but horrible experience. I will have to use web app if needed and uninstalled the app
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Very Bad
I am extremely disappointed with this app. Ever since Kuvera merged with Cred, the app has become full of bugs and problems. The old Kuvera app worked much better.
For the past week, I have been contacting customer support, but nothing has been fixed. They keep saying they are working on it, but there is no real progress. When I submit a support request, they promise a reply within 24 hours, but they often don’t respond at all.
The portfolio data is also incorrect. On the desktop website, the Import Portfolio feature says the system cannot import my holdings, and it shows confusing messages. Even worse, the investment amounts shown in Kuvera do not match my actual AMC records. In some cases, Kuvera is showing almost double the correct amount, which is unacceptable for a financial app.
I have completely lost trust in this app. It has become unreliable and frustrating to use. I am now switching to another investment platform because I can no longer depend on Kuvera. Please fix these serious issues instead of making promises that are never fulfilled.
For the past week, I have been contacting customer support, but nothing has been fixed. They keep saying they are working on it, but there is no real progress. When I submit a support request, they promise a reply within 24 hours, but they often don’t respond at all.
The portfolio data is also incorrect. On the desktop website, the Import Portfolio feature says the system cannot import my holdings, and it shows confusing messages. Even worse, the investment amounts shown in Kuvera do not match my actual AMC records. In some cases, Kuvera is showing almost double the correct amount, which is unacceptable for a financial app.
I have completely lost trust in this app. It has become unreliable and frustrating to use. I am now switching to another investment platform because I can no longer depend on Kuvera. Please fix these serious issues instead of making promises that are never fulfilled.
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Response from developer
Thank you for your feedback and continued support. We're continuously working to improve the app experience. If you have any suggestions or need assistance, please feel free to reach out to us at help@kuvera.in.
