Will translations and notifications ever work?
As others have mentioned, translation services like on Lysn don’t work so really you’d have to find translations of any notices elsewhere if you’re not fluent in Korean. In addition, I never receive notice notifications even though I have notifications on. I have to find out about scheduling cancellations, artist posts, and anything else official by going and manually checking myself or through social media, which beats the purpose of having the app and paying for the ACE memberships, in my opinion. Really really hope they fix this, I was really excited to see improvements especially with the introduction of the ACE memberships but I’ve only been disappointed ):
Show more
No translations
This app is not meant for international fans. All post that are in Korean do not have an option to translate it to your preferred language. I purchased ACE membership and wasted my money due to this. The lysn app was much better.
TRASH
The app is literally inaccessible it will not let me log in; I get a bad gateway timeout after I enter my password.
Response from developer
안녕하세요, KWANGYA CLUB입니다. 서비스 이용에 있어서 불편을 드린 점 죄송합니다. 문의 주신 기능에 대해서 업데이트가 완료되었으며, 앱을 최신 버전으로 업데이트해 주시거나 삭제 후 재설치를 부탁드립니다. 지속적으로 문제를 겪으신다면 help 페이지(https://help.kwangyaclub.com/)를 방문하셔서 고객센터로 문의 남겨주시기 바랍니다. KWANGYA CLUB은 더 나은 서비스 제공을 드릴 수 있도록 앞으로도 노력하겠습니다.
Needs improvement
As an international fan that uses their Lysn (bubble) app to communicate with artists I was upset when they disabled the community feature. They announced that they would be making the KWANGYA club app instead. It was easy to use and I get notifications from it. The problem is there is never a translation button. They also post things in the app that fans can’t see unless they want to pay a re-accruing fee. This new “ace club” feature allows fans that pay to see photos that the artists post as individuals or as a group…. Another issue I have is that they post a accurate schedule for fan call and or fansign events but of course unless you fluently read Korean, you can’t understand anything. I have been trying to win one but struggle even trying to see when it is. I will say that the app does have some strong points. They added new features for fans that are interested in going to events and or concerts and notify you in advance of when these things occur. But between me not being able to properly understand what I’m reading and me constantly getting kicked out of my account, I had to give this zero stars. Until it is as smooth and useful as the community feature on their Lysn app it will stay at one star for me(I wanted to leave it at zero but I was forced to give it something).
Show more
Notifications no longer working
If I could chose a half-star rating, I would. I have done everything suggested by app support to fix the issue of not receiving notifications but none of it has worked. I even tried to contact app support but trying to communicate the issue that way is difficult because all of the correspondence is in Korean. Then, of course, is the issue on the app itself of how app users still cannot translate ANY of the posts from Korean into English. It seems to me that nothing about this app is working correctly at the moment. Please fix these issues or I may have to cancel my ACE membership because using this app service is starting to become a waste of money.
Show more
Response from developer
안녕하세요, KWANGYA CLUB입니다. 서비스 이용에 있어서 불편을 드린 점 죄송합니다. 문의 주신 알림 기능은 현재 업데이트가 완료되었습니다. 앱을 최신 버전으로 업데이트하시어 서비스 이용 부탁 드리며, 만약 알림을 받지 못하는 경우 앱 - 더보기 - 설정 - 알림 켜기 후, 아래 '알림 초기화 하기'까지 확인해주시기 바랍니다. 지속적으로 문제를 겪으신다면 help 페이지(https://help.kwangyaclub.com/)를 방문하셔서 고객센터로 문의 남겨주시기 바랍니다. KWANGYA CLUB은 더 나은 서비스 제공을 드릴 수 있도록 앞으로도 노력하겠습니다.
Not a Global Friendly App
This app is only beneficial to those who know Korean, it doesn’t even translate most content, even though it asks you your preferred language. Ace membership also gives international fans no form of benefits so there was no purpose of them making this app and they should’ve remained with Lysn.
How is this a global app?!
If English is your primary language, don’t bother downloading this app. Lysn at least translates notices but this one is in Korean. Unless, you’re a WayV fan then you’ll get Korean and Chinese. Which is crazy because 127 is a global group but none of their notices were translated to English even when it was regarding their US Tour. If you don’t want iFans in this space don’t make it available to us.
Show more
Translations WHEN?!
Can we PLEASE get an update with the ability to translate? Also, could alternate-language versions of long notices please be posted??? PLEASE
Horrible App: keep crashing
Horrible app / crashing too often / Login fails / it kicks me out all the time / poor interface / unable to reply to celebrity’s comments / late notifications :(( I miss lysn platform☹️ (at least they didn’t crash like kwangya club)
Response from developer
안녕하세요, KWANGYA CLUB입니다. 서비스 이용에 있어서 불편을 드린 점 죄송합니다. 문의 주신 기능에 대해서 업데이트가 완료되었으며, 앱을 최신 버전으로 업데이트해 주시거나 삭제 후 재설치를 부탁드립니다. 지속적으로 문제를 겪으신다면 help 페이지(https://help.kwangyaclub.com/)를 방문하셔서 고객센터로 문의 남겨주시기 바랍니다. KWANGYA CLUB은 더 나은 서비스 제공을 드릴 수 있도록 앞으로도 노력하겠습니다.
app is broken
im just trying to purchase the kwangya ace fanclub membership but it won’t let me sign in. after i type in my login info the screen just disappears and it doesn’t let me in. this app is broken please please fix
Response from developer
안녕하세요, KWANGYA CLUB입니다. 서비스 이용에 있어서 불편을 드린 점 죄송합니다. 문의 주신 기능에 대해서 업데이트가 완료되었으며, 앱을 최신 버전으로 업데이트해 주시거나 삭제 후 재설치를 부탁드립니다. 지속적으로 문제를 겪으신다면 help 페이지(https://help.kwangyaclub.com/)를 방문하셔서 고객센터로 문의 남겨주시기 바랍니다. KWANGYA CLUB은 더 나은 서비스 제공을 드릴 수 있도록 앞으로도 노력하겠습니다.
No notifications
I have the notifications for the app ON but I still don’t get them. This needs to be fixed because this has been an issue since this app launched. I might as well uninstall cause it’s useless 🤷♀️
Response from developer
안녕하세요, KWANGYA CLUB입니다. 서비스 이용에 있어서 불편을 드린 점 죄송합니다. 문의 주신 알림 기능은 현재 업데이트가 완료되었습니다. 앱을 최신 버전으로 업데이트하시어 서비스 이용 부탁 드리며, 만약 알림을 받지 못하는 경우 앱 - 더보기 - 설정 - 알림 켜기 후, 아래 '알림 초기화 하기'까지 확인해주시기 바랍니다. 지속적으로 문제를 겪으신다면 help 페이지(https://help.kwangyaclub.com/)를 방문하셔서 고객센터로 문의 남겨주시기 바랍니다. KWANGYA CLUB은 더 나은 서비스 제공을 드릴 수 있도록 앞으로도 노력하겠습니다.
cannot sign up
i have legit been trying forever but the app keeps bugging out and it won’t let me create an acc
Response from developer
안녕하세요, KWANGYA CLUB입니다. 서비스 이용에 있어서 불편을 드린 점 죄송합니다. 문의 주신 기능에 대해서 업데이트가 완료되었으며, 앱을 최신 버전으로 업데이트해 주시거나 삭제 후 재설치를 부탁드립니다. 지속적으로 문제를 겪으신다면 help 페이지(https://help.kwangyaclub.com/)를 방문하셔서 고객센터로 문의 남겨주시기 바랍니다. KWANGYA CLUB은 더 나은 서비스 제공을 드릴 수 있도록 앞으로도 노력하겠습니다.
Add in-app translations!
On Lysn you were able to do this. I don’t understand why now it can’t
Not for international fans
From an EXOL: Unless you know Korean I wouldn’t even download the app. It doesn’t translate anything like lysn did, doesn’t let you comment unless your an ACE member, and everytime I open the app it makes me log in again or it tells me my password is wrong even though it’s not
Buggy
This app is so full of bugs i don’t understand why they disconnected ACE benefits from LYSN before this app was ready to be used…
Not for international fans & login issues
As noted in other reviews, this app is really only for Korean fans. The fact that developer responses to comments in English about language issues are entirely in Korean really drives that point home. And I can’t login any more - I put in my SMTown info, the login slides up, the screen dims, and then nothing. No error message, no indication anything is happening, just stuck on a dimmed splash screen.
Show more
Can’t log in
I still can’t find my way in. Trying to change my password. I get the email with the temporary password that’s supposed to log me in to change to a new one. But it’s not logging me in to do so.
Response from developer
안녕하세요 KWANGYA CLUB입니다. 서비스 이용에 있어서 불편을 드린 점 죄송합니다. KWANGYA CLUB은 현재 BETA 서비스 기간으로 더 나은 서비스를 위해 노력하고 있습니다. 문의주신 기간 동안 일시적인 로그인 오류가 있었습니다. 지금은 이 문제를 개선했으니 앱을 최신 버전으로 업데이트 하신 후 이용 부탁드립니다. 현재 개발, 개선중인 기능은 KWANGYA CLUB help 페이지(https://help.kwangyaclub.com/ )에 안내드리고 있습니다. 혹시 추가로 남겨주실 문의가 있으실 경우 help 페이지를 방문하셔서 FAQ 확인 및 문의를 남겨주시기 바랍니다.
For Koreans ONLY!!! 👏👏👏
For Koreans ONLY!! Forget the international fans… we aren’t people that matter…. Are we EVEN people?? 🤷♀️ Or maybe just a fairytale 🧚🏻♂️ Maybe we don’t really exist?? 🦄 At least not to SM Entertainment.
Once again, SM Entertainment proves that they fall short on pretty much everything they do 👏 A prime example is that their new KWANGYA app, that they have forced ALL FANS to move to, has no translation options. So unless you are Korean, forget about having fun on this app & connecting with your favorite artists. If you’re not Korean, you don’t matter. You aren’t real. You aren’t a fan. SM artists ONLY have Korean fans 😉😉🤣 Omg…
There’s a language change option for navigating the app but not for translating posts, which is what is needed. During the BETA testing there was no translation option & I figured… surely they’ll add it in September when the app is officially launched 🤔 But with the track record of SM, I wasn’t holding my breath. And on cue, I was disappointed again. No translation options still.
At this point, Lysn is considerably better than this app…. I can’t believe I’m saying that 😕 You’d think this would be one of the first things they’d MAKE SURE to include. Obviously international fans are not a priority to SM Entertainment. Sad, considering we make up a huge proportion of their fan bases. But when apps like this ostracize all non-Korean fans, it’s not a wonder they don’t download the app or join the fan clubs. What better way to prove we are a fairytale 🧚🏻♀️ than to make sure we have the hardest time possible trying to participate in supporting our artists! 🤩
I don’t recommend this app to international fans unless you want to translate LITERALLY EVERYTHING!! 👍🏻 Loads of fun! 🫥
There are many other issues with this app as well, but this is the most pressing one. Every other international fan I’ve talked to about this agrees. We want translation options. WHY are there none? There’s really no excuse for it.
So developer, please DON’T reply to me unless it’s to say that FULL translation options WILL be added & when. Because there’s nothing else to say. Very disappointing…
Once again, SM Entertainment proves that they fall short on pretty much everything they do 👏 A prime example is that their new KWANGYA app, that they have forced ALL FANS to move to, has no translation options. So unless you are Korean, forget about having fun on this app & connecting with your favorite artists. If you’re not Korean, you don’t matter. You aren’t real. You aren’t a fan. SM artists ONLY have Korean fans 😉😉🤣 Omg…
There’s a language change option for navigating the app but not for translating posts, which is what is needed. During the BETA testing there was no translation option & I figured… surely they’ll add it in September when the app is officially launched 🤔 But with the track record of SM, I wasn’t holding my breath. And on cue, I was disappointed again. No translation options still.
At this point, Lysn is considerably better than this app…. I can’t believe I’m saying that 😕 You’d think this would be one of the first things they’d MAKE SURE to include. Obviously international fans are not a priority to SM Entertainment. Sad, considering we make up a huge proportion of their fan bases. But when apps like this ostracize all non-Korean fans, it’s not a wonder they don’t download the app or join the fan clubs. What better way to prove we are a fairytale 🧚🏻♀️ than to make sure we have the hardest time possible trying to participate in supporting our artists! 🤩
I don’t recommend this app to international fans unless you want to translate LITERALLY EVERYTHING!! 👍🏻 Loads of fun! 🫥
There are many other issues with this app as well, but this is the most pressing one. Every other international fan I’ve talked to about this agrees. We want translation options. WHY are there none? There’s really no excuse for it.
So developer, please DON’T reply to me unless it’s to say that FULL translation options WILL be added & when. Because there’s nothing else to say. Very disappointing…
Show more
Translations needed
The artists schedules and messages are all in Korean. There doesn’t seem to be a way to translate what they are saying.
Other than that, the app is easy to use and navigate. It just defeats the purpose if you can’t understand what they’re saying.
Other than that, the app is easy to use and navigate. It just defeats the purpose if you can’t understand what they’re saying.
Paid for dream membership not given access
Don’t put the app on global platforms if it’s not usable to global consumers. I paid for the kit an d am not being allowed to access it even though I have the code and everything. I feel scammed don’t buy the kits unless you know Korean or live in Korea .
